Director of Operations
EmergencyMD, Austin, TX, United States
Director of Operations
Austin Country Club | Austin, Texas
Position Summary This position reports directly to the General Manager/Chief Operating Officer and is responsible for ensuring smooth coordination among departments and maintaining the highest standards of service, hospitality, and operational excellence in the clubhouse operations.
Departments Under Oversight
Food & Beverage
Housekeeping
Clubhouse Services
Private & Club Events
Youth Activities Director
Purchasing
Key Responsibilities
Direct day‑to‑day clubhouse operations, ensuring high standards of service, cleanliness, and maintenance.
Hire, train, supervise, and motivate department heads and staff, implementing policies regarding employee performance and relations.
Act as the primary point of contact for members, resolving complaints promptly and ensuring a premium, welcoming environment.
Assist in developing, monitoring, and adhering to operating and capital budgets, managing payroll, and controlling costs.
Direct and supervise two or more full‑time employees or their equivalent.
Exercise authority to hire and/or terminate employees, with input on hiring, advancement, discipline, or other status changes.
Oversee planning and execution of club events, activities, and private parties.
Implement policies established by the governing Board and operational procedures of the General Manager.
Provide input and recommendations for changes or improvements to consideration by the General Manager.
Coordinate smooth functioning of various departments, resolving disputes that may arise.
Maintain contact with membership and ensure membership satisfaction.
Attend House and other operating committee meetings.
Coordinate operating and capital budgets for departments.
Coordinate clubhouse services with sports activities.
Monitor budget and operational results.
Assist with control of payroll budgets.
Work with all department heads to ensure optimal productivity of each department.
Ensure smooth communication between sports activities (golf, tennis) and food & beverage/clubhouse operations.
Demonstrate personability, professionalism, and the ability to maintain poise under pressure.
Willingly work weekends, evenings, and holidays as required by the private club schedule.
Take full ownership of operational outcomes, including successes and challenges.
Make fair, ethical, and consistent decisions aligned with Club policies and values.
Protect the safety, dignity, and professional growth of employees.
Safeguard the Club's culture, reputation, and membership relationships.
Address sensitive situations discreetly and decisively, even under pressure.
Balance member expectations with employee welfare to maintain a healthy, high‑performing environment.
Complete any other duties assigned as they arise.
This job description outlines primary responsibilities and may not include all functions required by Austin Country Club. This description is subject to change without notice.
Core Qualifications & Requirements
Minimum 3–5 years of experience in private country clubs, preferably within a premier club environment, with oversight of multiple departments.
A bachelor's degree in hospitality management, Business Administration, or a related field is preferred, not required.
Proven experience managing key clubhouse departments, including Food & Beverage, Housekeeping, Purchasing, Locker Rooms, Events, and Member Services.
Strong operational expertise in food and beverage programs, including service standards, banquet operations, and private events execution.
Comprehensive operational knowledge across all assigned departments.
Demonstrated ability to lead, develop, train, and motivate both hourly staff and department managers.
Commitment to delivering superior, personalized member experience while maintaining exceptional service standards.
Experience in budget management, financial forecasting, and oversight of profit and loss (P&L) performance.
Deep understanding of private club governance and committee relations.
Physical Requirements
Exempt position requires working extended hours to ensure continuous service and member satisfaction, including evenings, weekends, and holidays.
Ability to stand and walk for extended periods throughout the work shift.
Capability to stoop, bend, balance food trays, and move furniture as needed.
Ability to lift and carry a minimum of 45 pounds on an occasional to frequent basis.
Maintain mobility and stamina to remain on your feet for several consecutive hours during service operations.
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Austin Country Club | Austin, Texas
Position Summary This position reports directly to the General Manager/Chief Operating Officer and is responsible for ensuring smooth coordination among departments and maintaining the highest standards of service, hospitality, and operational excellence in the clubhouse operations.
Departments Under Oversight
Food & Beverage
Housekeeping
Clubhouse Services
Private & Club Events
Youth Activities Director
Purchasing
Key Responsibilities
Direct day‑to‑day clubhouse operations, ensuring high standards of service, cleanliness, and maintenance.
Hire, train, supervise, and motivate department heads and staff, implementing policies regarding employee performance and relations.
Act as the primary point of contact for members, resolving complaints promptly and ensuring a premium, welcoming environment.
Assist in developing, monitoring, and adhering to operating and capital budgets, managing payroll, and controlling costs.
Direct and supervise two or more full‑time employees or their equivalent.
Exercise authority to hire and/or terminate employees, with input on hiring, advancement, discipline, or other status changes.
Oversee planning and execution of club events, activities, and private parties.
Implement policies established by the governing Board and operational procedures of the General Manager.
Provide input and recommendations for changes or improvements to consideration by the General Manager.
Coordinate smooth functioning of various departments, resolving disputes that may arise.
Maintain contact with membership and ensure membership satisfaction.
Attend House and other operating committee meetings.
Coordinate operating and capital budgets for departments.
Coordinate clubhouse services with sports activities.
Monitor budget and operational results.
Assist with control of payroll budgets.
Work with all department heads to ensure optimal productivity of each department.
Ensure smooth communication between sports activities (golf, tennis) and food & beverage/clubhouse operations.
Demonstrate personability, professionalism, and the ability to maintain poise under pressure.
Willingly work weekends, evenings, and holidays as required by the private club schedule.
Take full ownership of operational outcomes, including successes and challenges.
Make fair, ethical, and consistent decisions aligned with Club policies and values.
Protect the safety, dignity, and professional growth of employees.
Safeguard the Club's culture, reputation, and membership relationships.
Address sensitive situations discreetly and decisively, even under pressure.
Balance member expectations with employee welfare to maintain a healthy, high‑performing environment.
Complete any other duties assigned as they arise.
This job description outlines primary responsibilities and may not include all functions required by Austin Country Club. This description is subject to change without notice.
Core Qualifications & Requirements
Minimum 3–5 years of experience in private country clubs, preferably within a premier club environment, with oversight of multiple departments.
A bachelor's degree in hospitality management, Business Administration, or a related field is preferred, not required.
Proven experience managing key clubhouse departments, including Food & Beverage, Housekeeping, Purchasing, Locker Rooms, Events, and Member Services.
Strong operational expertise in food and beverage programs, including service standards, banquet operations, and private events execution.
Comprehensive operational knowledge across all assigned departments.
Demonstrated ability to lead, develop, train, and motivate both hourly staff and department managers.
Commitment to delivering superior, personalized member experience while maintaining exceptional service standards.
Experience in budget management, financial forecasting, and oversight of profit and loss (P&L) performance.
Deep understanding of private club governance and committee relations.
Physical Requirements
Exempt position requires working extended hours to ensure continuous service and member satisfaction, including evenings, weekends, and holidays.
Ability to stand and walk for extended periods throughout the work shift.
Capability to stoop, bend, balance food trays, and move furniture as needed.
Ability to lift and carry a minimum of 45 pounds on an occasional to frequent basis.
Maintain mobility and stamina to remain on your feet for several consecutive hours during service operations.
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