Full - Time Customer Service Representative (Remote TX)
Oscar Health, Dallas, TX, United States
Hi, we're Oscar. We're hiring a Full‑Time Customer Service Representative to join our Member and Provider Services team.
About The Role This role is a volume‑driven customer service and production‑based role that handles the daily activities involved in running a health insurance company including customer interactions and back‑office tasks following standard operating procedures. You will report into the Concierge Operations Manager.
Work Location Oscar is a blended work culture where everyone, regardless of work type or location, feels connected to their teammates, our culture, and our mission. This is a remote role. You must reside in Texas.
Pay Transparency The role is paid at $19.00 per hour. You are also eligible for employee benefits and monthly vacation accrual at a rate of 15 days per year.
Available Texas (CST) Shifts
7:00 AM – 3:30 PM
8:00 AM – 4:30 PM
8:00 AM – 5:00 PM
1:00 AM – 7:30 PM
2:00 PM – 11:00 PM
Responsibilities
Develop a comprehensive understanding of the current processes, procedures, and tools associated with the Oscar business model.
Work with members, brokers, providers, and Oscar vendors through multiple channels according to assignment needs.
Manage an assigned caseload, maintaining service delivery, productivity, and quality expectations.
Form working relationships with all partners.
Support the leadership team by identifying issues through established escalation pathways.
Monitor and track the health of all assigned work‑in‑progress issues.
Escalate and resolve issues to ensure appropriate turnaround times.
Participate in process improvement projects.
Comply with all operational, regulatory, and compliance standards relating to member Personal Health Information (PHI).
Compliance with all applicable laws and regulations.
Other duties as assigned.
Requirements
1+ years of experience in a high‑volume or customer‑focused setting.
6+ months of healthcare experience.
High school diploma or GED.
Bonus Points
Strong quantitative or analytical skills focused on identifying or solving problems.
Must be bilingual in Spanish and English with full professional proficiency in reading, writing, and speaking.
Experience manipulating and entering accurate data.
Advanced Google Suite or Microsoft Office capabilities.
Equal Opportunity Employer Oscar is an Equal Opportunity Employer and upholds discrimination‑free hiring practices. We cultivate an environment where people can be their most authentic selves and find belonging and support.
Reasonable Accommodation Oscar applicants are considered solely based on qualifications, without regard to disability. Applicants needing reasonable accommodations during the application process should contact the Oscar Benefits Team (accommodations@hioscar.com).
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About The Role This role is a volume‑driven customer service and production‑based role that handles the daily activities involved in running a health insurance company including customer interactions and back‑office tasks following standard operating procedures. You will report into the Concierge Operations Manager.
Work Location Oscar is a blended work culture where everyone, regardless of work type or location, feels connected to their teammates, our culture, and our mission. This is a remote role. You must reside in Texas.
Pay Transparency The role is paid at $19.00 per hour. You are also eligible for employee benefits and monthly vacation accrual at a rate of 15 days per year.
Available Texas (CST) Shifts
7:00 AM – 3:30 PM
8:00 AM – 4:30 PM
8:00 AM – 5:00 PM
1:00 AM – 7:30 PM
2:00 PM – 11:00 PM
Responsibilities
Develop a comprehensive understanding of the current processes, procedures, and tools associated with the Oscar business model.
Work with members, brokers, providers, and Oscar vendors through multiple channels according to assignment needs.
Manage an assigned caseload, maintaining service delivery, productivity, and quality expectations.
Form working relationships with all partners.
Support the leadership team by identifying issues through established escalation pathways.
Monitor and track the health of all assigned work‑in‑progress issues.
Escalate and resolve issues to ensure appropriate turnaround times.
Participate in process improvement projects.
Comply with all operational, regulatory, and compliance standards relating to member Personal Health Information (PHI).
Compliance with all applicable laws and regulations.
Other duties as assigned.
Requirements
1+ years of experience in a high‑volume or customer‑focused setting.
6+ months of healthcare experience.
High school diploma or GED.
Bonus Points
Strong quantitative or analytical skills focused on identifying or solving problems.
Must be bilingual in Spanish and English with full professional proficiency in reading, writing, and speaking.
Experience manipulating and entering accurate data.
Advanced Google Suite or Microsoft Office capabilities.
Equal Opportunity Employer Oscar is an Equal Opportunity Employer and upholds discrimination‑free hiring practices. We cultivate an environment where people can be their most authentic selves and find belonging and support.
Reasonable Accommodation Oscar applicants are considered solely based on qualifications, without regard to disability. Applicants needing reasonable accommodations during the application process should contact the Oscar Benefits Team (accommodations@hioscar.com).
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