Home Retention Representative I
Pennsylvania Housing Finance Agency, Harrisburg, PA, United States
Job Posting
It's fun to work in a company where people truly BELIEVE in what they're doing!
We're committed to bringing passion and customer focus to the business.
Job Description
The Home Retention Representative will be dealing with Non-FHA and FHA mortgage loans that are 1-2 months delinquent. They will take incoming calls and make outgoing calls with a minimum requirement of 160 calls per day.
Maintain an auto queue of Non-FHA and FHA accounts that are 15-60 days delinquent; make outgoing calls and take incoming calls through a designated queue with a minimum requirement of 160 calls per day
Notate servicing system of all activity on each account
Update borrower information in the servicing system as applicable
Send letters and emails encouraging the borrower to contact PHFA
Monitor the collection voicemail box. Return voicemail calls to borrower in a timely manner
Work the NSF (non-sufficient funds) queue
Research designated websites for a current phone number or address for a borrower as needed
Maintain a neat and organized work area
Other duties as assigned by the Manager of Default Servicing
Excellent verbal and written communication skills, including ability to effectively communicate with borrowers
Must be organized and able to multi-task
Ability to perform a high volume of work daily
Must be able to work under pressure and meet deadlines
Must have a team mentality
Ability to work independently
Must have a satisfactory attendance record
High school diploma or GED required. Associates degree or higher preferred
At least one year of experience in the mortgage or collection field preferred
Must be able to talk, listen and speak clearly on telephone
Must work one(1) evening per week (Monday through Thursday - work hours that day are from 10:30 am - 7 pm)
It's fun to work in a company where people truly BELIEVE in what they're doing!
We're committed to bringing passion and customer focus to the business.
Job Description
The Home Retention Representative will be dealing with Non-FHA and FHA mortgage loans that are 1-2 months delinquent. They will take incoming calls and make outgoing calls with a minimum requirement of 160 calls per day.
Maintain an auto queue of Non-FHA and FHA accounts that are 15-60 days delinquent; make outgoing calls and take incoming calls through a designated queue with a minimum requirement of 160 calls per day
Notate servicing system of all activity on each account
Update borrower information in the servicing system as applicable
Send letters and emails encouraging the borrower to contact PHFA
Monitor the collection voicemail box. Return voicemail calls to borrower in a timely manner
Work the NSF (non-sufficient funds) queue
Research designated websites for a current phone number or address for a borrower as needed
Maintain a neat and organized work area
Other duties as assigned by the Manager of Default Servicing
Excellent verbal and written communication skills, including ability to effectively communicate with borrowers
Must be organized and able to multi-task
Ability to perform a high volume of work daily
Must be able to work under pressure and meet deadlines
Must have a team mentality
Ability to work independently
Must have a satisfactory attendance record
High school diploma or GED required. Associates degree or higher preferred
At least one year of experience in the mortgage or collection field preferred
Must be able to talk, listen and speak clearly on telephone
Must work one(1) evening per week (Monday through Thursday - work hours that day are from 10:30 am - 7 pm)