Collections Specialist
AQUALIS, Morrisville, NC, United States
Collections Specialist
AQUALIS is the nationwide leading provider of comprehensive water management services focused on maintaining, inspecting, and repairing post-construction stormwater and lift station systems. We provide our clients with environmental compliance while inspiring change by preserving and protecting our most precious natural resourcewater.
The Collections Specialist will be responsible for customer collections, monitoring customer credit line, actively overseeing customer financial exposure, assist with A/R financial reporting, and assist with improving controls and process improvement related to AQUALIS' A/R function.
Duties/Responsibilities:
Point person for collecting aged and delinquent A/R, business to business collections
Assist with the management of overall A/R portfolio, maintaining and targeting aged
Maintains the Collections Database for tracking all collections outreach activities
Uses strong customer service skills to work through issues and disputes, to actively resolve delays in payment
Assists with the preparation of statements and bills
Cash applications to customer accounts and outstanding
Assists with the development and maintenance controls and processes to ensure timely collection of outstanding customer balances
Assists with maintaining and ensuring maintenance of client records and contacts
Work with internal team members to resolve challenges and blocks to facilitate collection and customer satisfaction
Work with outside agencies and legal firms on escalated situations
Locates and assists with contacting hard-to-reach clients, or helping rectify client billing systems
Follow proper, legal parameters for collections practices; ensures that all billing actions comply with company, local, state, and federal guidelines
Provides customer support to customers with disputes or inquiries concerning invoices or billing processes
Performs other related duties as needed and assigned
Position Requirements - Required Skills/Abilities:
Strong customer service skills, ability to de-escalate situations, while pushing for results
Bachelor's or Associate's degree is preferred
Direct experience in AR/Billing/Collections, preferably 2+ years
Proficient with Microsoft applications (Word, Excel, MS Access) with abilities to utilize and good Excel functions
Proficient with Microsoft Dynamics 365, preferably experienced with system
Strong attention to detail, and follow through
Basic understanding of collection practices and laws, lien filing, and billing cycle
Ability to act with discretion, tact, and professionalism in all situations
Location - AQUALIS Headquarters
Category - Accounting/Finance
Full-Time/Part-Time - Full-Time
Exempt/Non-Exempt - Non-Exempt
Number of Openings - 1
Base Compensation Min - $25.00 / Hr.
Base Compensation Max - $29.00 / Hr.
On Target Earnings
EOE Statement - AQUALIS Stormwater Management is strongly committed to providing a work environment that is free from all forms of harassment, discrimination and inequality. We recruit, employ, train, promote and compensate our personnel without regard to race, age, sex, religion, national origin, citizenship, marital status, veteran's status, disability, genetic information or any other personal characteristic protected by law. AQUALIS also offers protection based on sexual orientation against discrimination, harassment or inequality. We value each and every employee and strive to make employment at AQUALIS enjoyable and satisfying. As part of our commitment, we will not tolerate any form of discrimination toward employees, applicants, vendors, customers or visitors of AQUALIS. Everyone should be treated equally and with respect regardless of race, age, sex, religion, national origin, citizenship, marital status, veteran's status, sexual preference, disability, genetic information or any other class protected under state law.
AQUALIS is the nationwide leading provider of comprehensive water management services focused on maintaining, inspecting, and repairing post-construction stormwater and lift station systems. We provide our clients with environmental compliance while inspiring change by preserving and protecting our most precious natural resourcewater.
The Collections Specialist will be responsible for customer collections, monitoring customer credit line, actively overseeing customer financial exposure, assist with A/R financial reporting, and assist with improving controls and process improvement related to AQUALIS' A/R function.
Duties/Responsibilities:
Point person for collecting aged and delinquent A/R, business to business collections
Assist with the management of overall A/R portfolio, maintaining and targeting aged
Maintains the Collections Database for tracking all collections outreach activities
Uses strong customer service skills to work through issues and disputes, to actively resolve delays in payment
Assists with the preparation of statements and bills
Cash applications to customer accounts and outstanding
Assists with the development and maintenance controls and processes to ensure timely collection of outstanding customer balances
Assists with maintaining and ensuring maintenance of client records and contacts
Work with internal team members to resolve challenges and blocks to facilitate collection and customer satisfaction
Work with outside agencies and legal firms on escalated situations
Locates and assists with contacting hard-to-reach clients, or helping rectify client billing systems
Follow proper, legal parameters for collections practices; ensures that all billing actions comply with company, local, state, and federal guidelines
Provides customer support to customers with disputes or inquiries concerning invoices or billing processes
Performs other related duties as needed and assigned
Position Requirements - Required Skills/Abilities:
Strong customer service skills, ability to de-escalate situations, while pushing for results
Bachelor's or Associate's degree is preferred
Direct experience in AR/Billing/Collections, preferably 2+ years
Proficient with Microsoft applications (Word, Excel, MS Access) with abilities to utilize and good Excel functions
Proficient with Microsoft Dynamics 365, preferably experienced with system
Strong attention to detail, and follow through
Basic understanding of collection practices and laws, lien filing, and billing cycle
Ability to act with discretion, tact, and professionalism in all situations
Location - AQUALIS Headquarters
Category - Accounting/Finance
Full-Time/Part-Time - Full-Time
Exempt/Non-Exempt - Non-Exempt
Number of Openings - 1
Base Compensation Min - $25.00 / Hr.
Base Compensation Max - $29.00 / Hr.
On Target Earnings
EOE Statement - AQUALIS Stormwater Management is strongly committed to providing a work environment that is free from all forms of harassment, discrimination and inequality. We recruit, employ, train, promote and compensate our personnel without regard to race, age, sex, religion, national origin, citizenship, marital status, veteran's status, disability, genetic information or any other personal characteristic protected by law. AQUALIS also offers protection based on sexual orientation against discrimination, harassment or inequality. We value each and every employee and strive to make employment at AQUALIS enjoyable and satisfying. As part of our commitment, we will not tolerate any form of discrimination toward employees, applicants, vendors, customers or visitors of AQUALIS. Everyone should be treated equally and with respect regardless of race, age, sex, religion, national origin, citizenship, marital status, veteran's status, sexual preference, disability, genetic information or any other class protected under state law.