Collections Specialist
AQUALIS, Morrisville, NC, United States
Collections Specialist
AQUALIS is the nationwide leading provider of comprehensive water management services focused on maintaining, inspecting, and repairing post-construction stormwater and lift station systems. We provide our clients with environmental compliance while inspiring change by preserving and protecting our most precious natural resourcewater. The Collections Specialist will be responsible for customer collections, monitoring customer credit line, actively overseeing customer financial exposure, assist with A/R financial reporting, and assist with improving controls and process improvement related to AQUALIS' A/R function. Duties/Responsibilities:
Point person for collecting aged and delinquent A/R, business to business collections Assist with the management of overall A/R portfolio, maintaining and targeting aged Maintains the Collections Database for tracking all collections outreach activities Uses strong customer service skills to work through issues and disputes, to actively resolve delays in payment Assists with the preparation of statements and bills Cash applications to customer accounts and outstanding Assists with the development and maintenance controls and processes to ensure timely collection of outstanding customer balances Assists with maintaining and ensuring maintenance of client records and contacts Work with internal team members to resolve challenges and blocks to facilitate collection and customer satisfaction Work with outside agencies and legal firms on escalated situations Locates and assists with contacting hard-to-reach clients, or helping rectify client billing systems Follow proper, legal parameters for collections practices; ensures that all billing actions comply with company, local, state, and federal guidelines Provides customer support to customers with disputes or inquiries concerning invoices or billing processes Performs other related duties as needed and assigned Position Requirements - Required Skills/Abilities:
Strong customer service skills, ability to de-escalate situations, while pushing for results Bachelor's or Associate's degree is preferred Direct experience in AR/Billing/Collections, preferably 2+ years Proficient with Microsoft applications (Word, Excel, MS Access) with abilities to utilize and good Excel functions Proficient with Microsoft Dynamics 365, preferably experienced with system Strong attention to detail, and follow through Basic understanding of collection practices and laws, lien filing, and billing cycle Ability to act with discretion, tact, and professionalism in all situations Location - AQUALIS Headquarters Category - Accounting/Finance Full-Time/Part-Time - Full-Time Exempt/Non-Exempt - Non-Exempt Number of Openings - 1 Base Compensation Min - $25.00 / Hr. Base Compensation Max - $29.00 / Hr. On Target Earnings EOE Statement - AQUALIS Stormwater Management is strongly committed to providing a work environment that is free from all forms of harassment, discrimination and inequality. We recruit, employ, train, promote and compensate our personnel without regard to race, age, sex, religion, national origin, citizenship, marital status, veteran's status, disability, genetic information or any other personal characteristic protected by law. AQUALIS also offers protection based on sexual orientation against discrimination, harassment or inequality. We value each and every employee and strive to make employment at AQUALIS enjoyable and satisfying. As part of our commitment, we will not tolerate any form of discrimination toward employees, applicants, vendors, customers or visitors of AQUALIS. Everyone should be treated equally and with respect regardless of race, age, sex, religion, national origin, citizenship, marital status, veteran's status, sexual preference, disability, genetic information or any other class protected under state law.
AQUALIS is the nationwide leading provider of comprehensive water management services focused on maintaining, inspecting, and repairing post-construction stormwater and lift station systems. We provide our clients with environmental compliance while inspiring change by preserving and protecting our most precious natural resourcewater. The Collections Specialist will be responsible for customer collections, monitoring customer credit line, actively overseeing customer financial exposure, assist with A/R financial reporting, and assist with improving controls and process improvement related to AQUALIS' A/R function. Duties/Responsibilities:
Point person for collecting aged and delinquent A/R, business to business collections Assist with the management of overall A/R portfolio, maintaining and targeting aged Maintains the Collections Database for tracking all collections outreach activities Uses strong customer service skills to work through issues and disputes, to actively resolve delays in payment Assists with the preparation of statements and bills Cash applications to customer accounts and outstanding Assists with the development and maintenance controls and processes to ensure timely collection of outstanding customer balances Assists with maintaining and ensuring maintenance of client records and contacts Work with internal team members to resolve challenges and blocks to facilitate collection and customer satisfaction Work with outside agencies and legal firms on escalated situations Locates and assists with contacting hard-to-reach clients, or helping rectify client billing systems Follow proper, legal parameters for collections practices; ensures that all billing actions comply with company, local, state, and federal guidelines Provides customer support to customers with disputes or inquiries concerning invoices or billing processes Performs other related duties as needed and assigned Position Requirements - Required Skills/Abilities:
Strong customer service skills, ability to de-escalate situations, while pushing for results Bachelor's or Associate's degree is preferred Direct experience in AR/Billing/Collections, preferably 2+ years Proficient with Microsoft applications (Word, Excel, MS Access) with abilities to utilize and good Excel functions Proficient with Microsoft Dynamics 365, preferably experienced with system Strong attention to detail, and follow through Basic understanding of collection practices and laws, lien filing, and billing cycle Ability to act with discretion, tact, and professionalism in all situations Location - AQUALIS Headquarters Category - Accounting/Finance Full-Time/Part-Time - Full-Time Exempt/Non-Exempt - Non-Exempt Number of Openings - 1 Base Compensation Min - $25.00 / Hr. Base Compensation Max - $29.00 / Hr. On Target Earnings EOE Statement - AQUALIS Stormwater Management is strongly committed to providing a work environment that is free from all forms of harassment, discrimination and inequality. We recruit, employ, train, promote and compensate our personnel without regard to race, age, sex, religion, national origin, citizenship, marital status, veteran's status, disability, genetic information or any other personal characteristic protected by law. AQUALIS also offers protection based on sexual orientation against discrimination, harassment or inequality. We value each and every employee and strive to make employment at AQUALIS enjoyable and satisfying. As part of our commitment, we will not tolerate any form of discrimination toward employees, applicants, vendors, customers or visitors of AQUALIS. Everyone should be treated equally and with respect regardless of race, age, sex, religion, national origin, citizenship, marital status, veteran's status, sexual preference, disability, genetic information or any other class protected under state law.