Business Analyst / Trainer
AQUALIS, Morrisville, NC, United States
About the Organization
AQUALIS is the nationwide leading provider of comprehensive water management services focused on maintaining, inspecting, and repairing post-construction stormwater and lift station systems. We provide our clients with environmental compliance while inspiring change by preserving and protecting our most precious natural resource-water.
Description
Who is AQUALIS?
AQUALIS is a nationwide leading provider of water resource management focused on maintaining, inspecting, rehabilitating and repairing post-construction stormwater, wastewater and freshwater systems-providing our clients with environmental compliance while inspiring change by preserving and protecting our most precious natural resource...water.
Why work at AQUALIS?
Working at AQUALIS is a unique opportunity to be a part of an environmentally progressive team that performs at the highest professional level. We pride ourselves on respect, loyalty, integrity and inclusion. Our Company's culture is supported by real potential for personal and professional development, continuing education and a readiness to provide our people with the tools and equipment needed to excel. We provide all full-time employees with competitive annual pay raise potential, paid vacation time, eligibility to enroll in a company sponsored group healthcare plan, 401(k) matching, as well as real flexibility and growth potential.
Where do you fit in?
The Business Analyst / Trainer is a solutions driven role, responsible for supporting and enhancing our service operations built on Microsoft Dynamics 365 Field Service and related Microsoft applications. We are seeking a proactive and process oriented team member to work closely with each department to understand workflows, identify improvement opportunities, guide teams through system enhancements, and deliver practical user training tied to the projects they manage.
Key Responsibilities:
Business Analysis & Process Improvement
Partner with department leads to document business processes, pain points, and requirements.
Analyze workflows in Field Service, Customer Service, Scheduling, and related operations.
Recommend system improvements or process changes to optimize efficiency.
Translate business needs into functional requirements, user stories, or configuration guidance.
Assist with testing, validation, and rollout of new features or enhancements.
Training & User Enablement
Develop training materials, job aids, and step-by-step guides.
Deliver training sessions and workshops for new processes or system updates.
Provide ongoing coaching to ensure adoption and confidence across user groups.
Act as a change champion to support successful rollouts of new features.
Reporting & Automation
Build or maintain dashboards and operational reports using Power BI, Excel, or Dynamics 365 views.
Use Power Automate to create or improve workflows that automate notifications and routine tasks.
Assist with basic data cleaning or data updates as needed.
System Configuration & Support
Assist with basic troubleshooting or data-related issues.
Document process changes, configurations, and system updates.
Position Requirements
R equired Qualifications:
2+ years in a Business Analyst, Systems Analyst, or Process Analyst role.
Experience working with Dynamics 365, preferably Field Service.
Understanding of business workflows in a service-driven environment (work orders, dispatching,scheduling, technicians).
Experience training end users or facilitating process discussions.
Strong communication and documentation skills.
Preferred Qualifications:
Experience with Power Automate, Power BI, or Dataverse.
General I.T. experience (data, reporting, troubleshooting).
Familiarity with project management methodologies (Agile, Kanban, etc.).
Experience with Resco Mobile CRM.
Personal Qualities:
Curious and eager to learn how teams operate.
Able to translate technical concepts into user-friendly explanations.
Patient, approachable, and comfortable coaching people at all skill levels.
Strong problem-solver with a practical mindset.
Self-starter capable of managing multiple initiatives simultaneously.
Location
AQUALIS Headquarters
Category
Accounting/Finance
Full-Time/Part-Time
Full-Time
Exempt/Non-Exempt
Exempt
Number of Openings
1
Base Compensation Min
$70000.00
Base Compensation Max
$85000.00
On Target Earnings
EOE Statement
AQUALIS Stormwater Management is strongly committed to providing a work environment that is free from all forms of harassment, discrimination and inequality. We recruit, employ, train, promote and compensate our personnel without regard to race, age, sex, religion, national origin, citizenship, marital status, veteran's status, disability, genetic information or any other personal characteristic protected by law. AQUALIS also offers protection based on sexual orientation against discrimination, harassment or inequality.
We value each and every employee and strive to make employment at AQUALIS enjoyable and satisfying. As part of our commitment, we will not tolerate any form of discrimination toward employees, applicants, vendors, customers or visitors of AQUALIS. Everyone should be treated equally and with respect regardless of race, age, sex, religion, national origin, citizenship, marital status, veteran's status, sexual preference, disability, genetic information or any other class protected under state law.
Tags
This position is currently accepting applications.
AQUALIS is the nationwide leading provider of comprehensive water management services focused on maintaining, inspecting, and repairing post-construction stormwater and lift station systems. We provide our clients with environmental compliance while inspiring change by preserving and protecting our most precious natural resource-water.
Description
Who is AQUALIS?
AQUALIS is a nationwide leading provider of water resource management focused on maintaining, inspecting, rehabilitating and repairing post-construction stormwater, wastewater and freshwater systems-providing our clients with environmental compliance while inspiring change by preserving and protecting our most precious natural resource...water.
Why work at AQUALIS?
Working at AQUALIS is a unique opportunity to be a part of an environmentally progressive team that performs at the highest professional level. We pride ourselves on respect, loyalty, integrity and inclusion. Our Company's culture is supported by real potential for personal and professional development, continuing education and a readiness to provide our people with the tools and equipment needed to excel. We provide all full-time employees with competitive annual pay raise potential, paid vacation time, eligibility to enroll in a company sponsored group healthcare plan, 401(k) matching, as well as real flexibility and growth potential.
Where do you fit in?
The Business Analyst / Trainer is a solutions driven role, responsible for supporting and enhancing our service operations built on Microsoft Dynamics 365 Field Service and related Microsoft applications. We are seeking a proactive and process oriented team member to work closely with each department to understand workflows, identify improvement opportunities, guide teams through system enhancements, and deliver practical user training tied to the projects they manage.
Key Responsibilities:
Business Analysis & Process Improvement
Partner with department leads to document business processes, pain points, and requirements.
Analyze workflows in Field Service, Customer Service, Scheduling, and related operations.
Recommend system improvements or process changes to optimize efficiency.
Translate business needs into functional requirements, user stories, or configuration guidance.
Assist with testing, validation, and rollout of new features or enhancements.
Training & User Enablement
Develop training materials, job aids, and step-by-step guides.
Deliver training sessions and workshops for new processes or system updates.
Provide ongoing coaching to ensure adoption and confidence across user groups.
Act as a change champion to support successful rollouts of new features.
Reporting & Automation
Build or maintain dashboards and operational reports using Power BI, Excel, or Dynamics 365 views.
Use Power Automate to create or improve workflows that automate notifications and routine tasks.
Assist with basic data cleaning or data updates as needed.
System Configuration & Support
Assist with basic troubleshooting or data-related issues.
Document process changes, configurations, and system updates.
Position Requirements
R equired Qualifications:
2+ years in a Business Analyst, Systems Analyst, or Process Analyst role.
Experience working with Dynamics 365, preferably Field Service.
Understanding of business workflows in a service-driven environment (work orders, dispatching,scheduling, technicians).
Experience training end users or facilitating process discussions.
Strong communication and documentation skills.
Preferred Qualifications:
Experience with Power Automate, Power BI, or Dataverse.
General I.T. experience (data, reporting, troubleshooting).
Familiarity with project management methodologies (Agile, Kanban, etc.).
Experience with Resco Mobile CRM.
Personal Qualities:
Curious and eager to learn how teams operate.
Able to translate technical concepts into user-friendly explanations.
Patient, approachable, and comfortable coaching people at all skill levels.
Strong problem-solver with a practical mindset.
Self-starter capable of managing multiple initiatives simultaneously.
Location
AQUALIS Headquarters
Category
Accounting/Finance
Full-Time/Part-Time
Full-Time
Exempt/Non-Exempt
Exempt
Number of Openings
1
Base Compensation Min
$70000.00
Base Compensation Max
$85000.00
On Target Earnings
EOE Statement
AQUALIS Stormwater Management is strongly committed to providing a work environment that is free from all forms of harassment, discrimination and inequality. We recruit, employ, train, promote and compensate our personnel without regard to race, age, sex, religion, national origin, citizenship, marital status, veteran's status, disability, genetic information or any other personal characteristic protected by law. AQUALIS also offers protection based on sexual orientation against discrimination, harassment or inequality.
We value each and every employee and strive to make employment at AQUALIS enjoyable and satisfying. As part of our commitment, we will not tolerate any form of discrimination toward employees, applicants, vendors, customers or visitors of AQUALIS. Everyone should be treated equally and with respect regardless of race, age, sex, religion, national origin, citizenship, marital status, veteran's status, sexual preference, disability, genetic information or any other class protected under state law.
Tags
This position is currently accepting applications.