Customer Experience Representative
Goodpack, Houston, TX, United States
The Customer Experience (CX) Representative is responsible for executing day‑to‑day customer experience activities for assigned accounts, ensuring accurate order processing, reliable execution, and responsive customer support. This role supports Sales and Senior Customer Experience Managers by delivering consistent service, maintaining data integrity, and upholding high execution standards.
Key Responsibilities
Execute daily customer experience tasks, including order entry, order management, and shipment confirmations.
Support forecasting accuracy and ensure timely order flow in close coordination with Sales and Senior CX Managers.
Serve as the primary point of contact for routine customer inquiries related to orders, deliveries, and execution.
Coordinate with Operations, Logistics, and other internal teams to support deliveries, returns, and collections.
Maintain accurate customer data, documentation, and system records.
Identify and elevate complex, recurring, or high‑risk issues to Senior Customer Experience Managers as appropriate.
Perform additional duties as assigned to support the Customer Experience team and business needs.
Qualifications & Skills
Bilingual in Spanish preferred, but not required.
High school diploma or equivalent required; college degree preferred.
Previous experience in customer service, customer experience, or operational support roles, preferably within B2B or industrial environments.
Strong attention to detail with the ability to execute tasks accurately in a process‑driven environment.
Proven ability to manage multiple tasks and priorities while meeting deadlines.
Comfortable working with systems, data, and standard operating procedures.
Strong communication skills with a customer‑focused, solutions‑oriented mindset.
We are always looking out for talents who have the required skills and the following traits:
Adaptable – you believe that change is the only constant and are resourceful in finding improvement opportunities.
Collaborative – you enjoy working with others and are open to contributing knowledge, ideas, and perspectives.
Self‑directed – you take initiative, drive projects to completion, and take pride and accountability for results.
Curious – you are hungry for knowledge in your area of responsibility and beyond, seeking answers by asking questions and constantly learning.
Hands‑on – you see the big picture and are passionate about turning strategy into reality through practical means and delivering results.
Communicate proactively – you are well‑versed in verbal and written communication, listen to others, and express your thoughts and ideas clearly.
Position Type & Schedule
Full‑time position (40 hours per week).
Hybrid work arrangement requiring
four days per week in the Houston office .
Monday and Friday are mandatory in‑office days
for all Houston‑based office staff.
By applying to the above‑referenced position, you consent to the collection, storage, use, transfer (including outside of the country where such information was collected from) and disclosure of the above personal data by Goodpack for the purposes of evaluating your suitability for employment in any current or prospective position within the organization and verifying your identity and accuracy of your personal details and other information provided (“Purposes”).
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Key Responsibilities
Execute daily customer experience tasks, including order entry, order management, and shipment confirmations.
Support forecasting accuracy and ensure timely order flow in close coordination with Sales and Senior CX Managers.
Serve as the primary point of contact for routine customer inquiries related to orders, deliveries, and execution.
Coordinate with Operations, Logistics, and other internal teams to support deliveries, returns, and collections.
Maintain accurate customer data, documentation, and system records.
Identify and elevate complex, recurring, or high‑risk issues to Senior Customer Experience Managers as appropriate.
Perform additional duties as assigned to support the Customer Experience team and business needs.
Qualifications & Skills
Bilingual in Spanish preferred, but not required.
High school diploma or equivalent required; college degree preferred.
Previous experience in customer service, customer experience, or operational support roles, preferably within B2B or industrial environments.
Strong attention to detail with the ability to execute tasks accurately in a process‑driven environment.
Proven ability to manage multiple tasks and priorities while meeting deadlines.
Comfortable working with systems, data, and standard operating procedures.
Strong communication skills with a customer‑focused, solutions‑oriented mindset.
We are always looking out for talents who have the required skills and the following traits:
Adaptable – you believe that change is the only constant and are resourceful in finding improvement opportunities.
Collaborative – you enjoy working with others and are open to contributing knowledge, ideas, and perspectives.
Self‑directed – you take initiative, drive projects to completion, and take pride and accountability for results.
Curious – you are hungry for knowledge in your area of responsibility and beyond, seeking answers by asking questions and constantly learning.
Hands‑on – you see the big picture and are passionate about turning strategy into reality through practical means and delivering results.
Communicate proactively – you are well‑versed in verbal and written communication, listen to others, and express your thoughts and ideas clearly.
Position Type & Schedule
Full‑time position (40 hours per week).
Hybrid work arrangement requiring
four days per week in the Houston office .
Monday and Friday are mandatory in‑office days
for all Houston‑based office staff.
By applying to the above‑referenced position, you consent to the collection, storage, use, transfer (including outside of the country where such information was collected from) and disclosure of the above personal data by Goodpack for the purposes of evaluating your suitability for employment in any current or prospective position within the organization and verifying your identity and accuracy of your personal details and other information provided (“Purposes”).
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