Financial Customer Service Representative
TEKsystems, Phoenix, AZ, United States
Customer Service Representative – Mortgage Servicing (Contract-to-Hire)
Location: Onsite, off I-10 and Ray Rd (by Ikea)
Training & Schedule: Mon–Fri, 9:00 AM–5:00 PM
Mandatory Training: 3 weeks on-site (Includes classroom, shadowing, and nesting)
Job Responsibilities
Handle inbound calls from mortgage borrowers regarding payments, escrow, and general servicing
Conduct outbound calls (auto‑dialer) to remind borrowers of payments – not collections
Provide website assistance, process payoffs, and refer eligible customers for refinancing
Escalate calls appropriately and meet performance metrics
Use internal servicing software and contribute feedback to improve the platform
Requirements
1+ years of call center experience OR Finance/Banking/Mortgage Experience
High school diploma or GED
Strong reliability and attendance
Why Apply?
Career growth: internal promotions encouraged
Up to $500/month based on attendance and call metrics
Leadership development culture
Modern contact center environment
Full benefits available (medical, dental, vision, 401k, disability, life insurance, HSA, PTO, etc.)
Job Type & Location Contract to Hire position based out of Chandler, AZ.
Pay and Benefits The pay range for this position is $19.50 - $20.50/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre-tax and Roth post‑tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Application Deadline This position is anticipated to close on May 1, 2026.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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Training & Schedule: Mon–Fri, 9:00 AM–5:00 PM
Mandatory Training: 3 weeks on-site (Includes classroom, shadowing, and nesting)
Job Responsibilities
Handle inbound calls from mortgage borrowers regarding payments, escrow, and general servicing
Conduct outbound calls (auto‑dialer) to remind borrowers of payments – not collections
Provide website assistance, process payoffs, and refer eligible customers for refinancing
Escalate calls appropriately and meet performance metrics
Use internal servicing software and contribute feedback to improve the platform
Requirements
1+ years of call center experience OR Finance/Banking/Mortgage Experience
High school diploma or GED
Strong reliability and attendance
Why Apply?
Career growth: internal promotions encouraged
Up to $500/month based on attendance and call metrics
Leadership development culture
Modern contact center environment
Full benefits available (medical, dental, vision, 401k, disability, life insurance, HSA, PTO, etc.)
Job Type & Location Contract to Hire position based out of Chandler, AZ.
Pay and Benefits The pay range for this position is $19.50 - $20.50/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre-tax and Roth post‑tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Application Deadline This position is anticipated to close on May 1, 2026.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
#J-18808-Ljbffr