Resident Service Specialist
Hunt Companies, San Antonio, TX, United States
Overview
The Resident Services Specialist has the primary responsibility of providing assistance and coordinating all requests from the residents with the property management team. In addition, this position is responsible for the overall appearance of the community, assisting in marketing functions, and providing exceptional customer service to all residents. This includes maintaining resident files, resident retention programs, receiving and following up with service requests, meeting with resident groups, and otherwise assisting the Community Director and Community Manager in ensuring compliance with all Hunt Military Communities policies and government compliance requirements.
Responsibilities
Serves as the primary point of contact for all resident related inquiries.
Coordinates and assists with all resident requests with the property management team by entering work orders into Yardi.
Answers resident questions and assists with resolving concerns while providing the highest level of customer service through courteous, professional, and prompt responses to all inquiries.
Follows up on all interactions with residents to ensure all items have been addressed and resolved.
Assists in inspecting model and vacant homes to ensure they are ready for touring prospective clients.
Administers move‑in lease documents and home inspection with resident.
Coordinates move‑outs, pre‑inspection and final inspection for outgoing residents, including assessing any charge for damages and delivery of the final utility bill where applicable.
Monitors rental account balances; ensures all fees and rent charges are correct in Yardi.
Assists in ensuring community curb appeal and maintaining the appearance of the office, amenities, model homes, and community.
Conducts follow‑up phone calls to residents to ensure that work orders are completed to the resident's satisfaction within an acceptable timeframe.
May perform other duties as needed to assist the Community Director, Community Manager, and/or Leasing team.
Participates in monthly functions held by the site to assist in resident retention.
Required to drive for the company using either a company vehicle (any frequency from rarely to constantly) or a personal/rental vehicle to conduct company business more than 50% of the time.
Qualifications
High School Diploma or GED (or equivalent) required.
Bachelor's Degree in Business Administration, Property Management, or a related discipline preferred.
Experience working with computers and typical office software such as email, Word, Excel, and internet browsers required.
Previous experience in sales preferred.
Strong customer service skills.
Ability to show houses in all weather conditions.
Demonstrated ability to exercise good judgment and discretion in handling highly confidential information.
Strong written and verbal communication skills and proven ability to communicate clearly and professionally with individuals at all levels.
Ability to handle multiple priorities with tight deadlines in a fast‑paced environment.
High degree of professionalism and a strong work ethic coupled with responsibility and integrity.
Ability to resolve problems independently and responsibly.
Reliable, self‑motivated, team player who pays close attention to detail and demonstrates strong communication, client management, and business literacy skills.
Demonstrates discretion and ability to maintain a professional attitude and appearance.
Effectively envisions, develops, and implements new strategies to address competitive, complex business issues.
Takes initiative to identify and anticipate client needs and make recommendations for implementation.
Valid driver’s license (DL number) required.
Compensation We are committed to offering competitive and equitable compensation. This position is also eligible for a performance bonus. Final salaries will be determined based on factors such as geographic location, skills, education, licenses, certifications, and/or experience. The general hiring range is provided for guidance; hiring at the top of the range is reserved for exceptionally qualified candidates. We also offer a generous total compensation and benefits package.
Benefits A comprehensive benefits package is offered, including paid time off, medical, dental, life and disability insurance, HSA/FSA accounts, retirement, rewards programs, and more. For more information visit https://www.huntmilitarycommunities.com/careers/benefits.
Drug & Background Check Applicants must pass a drug test, background screen, and motor vehicle record check (if required for the position).
EEO/ADA The Company and its affiliates provide equal employment opportunity to all individuals regardless of race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
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Responsibilities
Serves as the primary point of contact for all resident related inquiries.
Coordinates and assists with all resident requests with the property management team by entering work orders into Yardi.
Answers resident questions and assists with resolving concerns while providing the highest level of customer service through courteous, professional, and prompt responses to all inquiries.
Follows up on all interactions with residents to ensure all items have been addressed and resolved.
Assists in inspecting model and vacant homes to ensure they are ready for touring prospective clients.
Administers move‑in lease documents and home inspection with resident.
Coordinates move‑outs, pre‑inspection and final inspection for outgoing residents, including assessing any charge for damages and delivery of the final utility bill where applicable.
Monitors rental account balances; ensures all fees and rent charges are correct in Yardi.
Assists in ensuring community curb appeal and maintaining the appearance of the office, amenities, model homes, and community.
Conducts follow‑up phone calls to residents to ensure that work orders are completed to the resident's satisfaction within an acceptable timeframe.
May perform other duties as needed to assist the Community Director, Community Manager, and/or Leasing team.
Participates in monthly functions held by the site to assist in resident retention.
Required to drive for the company using either a company vehicle (any frequency from rarely to constantly) or a personal/rental vehicle to conduct company business more than 50% of the time.
Qualifications
High School Diploma or GED (or equivalent) required.
Bachelor's Degree in Business Administration, Property Management, or a related discipline preferred.
Experience working with computers and typical office software such as email, Word, Excel, and internet browsers required.
Previous experience in sales preferred.
Strong customer service skills.
Ability to show houses in all weather conditions.
Demonstrated ability to exercise good judgment and discretion in handling highly confidential information.
Strong written and verbal communication skills and proven ability to communicate clearly and professionally with individuals at all levels.
Ability to handle multiple priorities with tight deadlines in a fast‑paced environment.
High degree of professionalism and a strong work ethic coupled with responsibility and integrity.
Ability to resolve problems independently and responsibly.
Reliable, self‑motivated, team player who pays close attention to detail and demonstrates strong communication, client management, and business literacy skills.
Demonstrates discretion and ability to maintain a professional attitude and appearance.
Effectively envisions, develops, and implements new strategies to address competitive, complex business issues.
Takes initiative to identify and anticipate client needs and make recommendations for implementation.
Valid driver’s license (DL number) required.
Compensation We are committed to offering competitive and equitable compensation. This position is also eligible for a performance bonus. Final salaries will be determined based on factors such as geographic location, skills, education, licenses, certifications, and/or experience. The general hiring range is provided for guidance; hiring at the top of the range is reserved for exceptionally qualified candidates. We also offer a generous total compensation and benefits package.
Benefits A comprehensive benefits package is offered, including paid time off, medical, dental, life and disability insurance, HSA/FSA accounts, retirement, rewards programs, and more. For more information visit https://www.huntmilitarycommunities.com/careers/benefits.
Drug & Background Check Applicants must pass a drug test, background screen, and motor vehicle record check (if required for the position).
EEO/ADA The Company and its affiliates provide equal employment opportunity to all individuals regardless of race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
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