Our fast-growing agency is on the hunt for a Senior Director, Client Services to join us on our journey of building the industry’s next great force in the experiential marketing space.
Here’s What We Do
- Design, produce, and activate experiential live brand experience at events nationwide
- Product sampling & field marketing programs for various beverage & snack brands
- National mobile tour programs
Here’s Our Philosophy
- Moments in time that transcend. Brand experiences that engage. Cultivating social currency that inspires sharing & advocacy.
Here’s What We Are Looking For
A seasoned Senior Client Services Director primed to lead, manage and deliver live, experiential events to our clients with an eye towards organic growth & client retention. XM at JetFuel includes sponsorship activation, pop-up shops, mobile tours, sampling campaigns, one-off events, retail marketing programs, and trade shows.
Tactical applications include developing an overarching activation plan, developing a program timeline and tracking performance.
Responsibilities
- Oversee and lead all facets of production elements and client deliverables, ensuring the end product meets and/or exceeds JFS & client standards
- Ensure management of client expectations
- Develop and manage projects and programs, including strategies, implementation plans, evaluation mechanisms, staffing plans, timelines and budgets
- Act with a high degree of independence; holds responsibility for overall account relationships
- Maintain and grow existing accounts, establishing relationships with key client contacts and ensuring that client/agency relationships exists on multiple levels and grow over time
- Leverage full resources JetFuel, increasing client/agency points of contact
- Provide proactive leadership to accounts, staff and clients
- Develop and direct new business program development and presentations working with senior leaders
- Company Credit Card & Expenses: Employees may be issued a company credit card for business-related expenses, and must ensure proper use, retain receipts, and submit weekly expense reports for approval
Qualifications
- Minimum of a Bachelor's degree in Marketing, Advertising, or the equivalent
- 8-12 years of relative experience within field/experiential marketing & live events
- Communication skills; ability to communicate highly technical concepts to a non-technical audience
- Vendor contacts, sourcing and negotiation experience
- Detail oriented individual with excellent follow-up/follow-through, organizational /documentation/tracking skills
- Strong computer application skills (Excel, Word, PowerPoint, Google Suite) and ability to work in a digital work environment
- Ability to meet deadlines, work independently, think creatively, & evaluate usage data
- Superior interpersonal skills to work closely with internal creative & accounts team members and client teams
- Ability to work weekends and travel on occasion, when projects dictate
- The role may require work outside of typical business hours, including evenings, weekends, or holidays, to meet deadlines or support critical projects.
- The position might involve on-call responsibilities or rotating shifts to ensure project coverage outside of normal business hours
- The job may require travel to meet with clients, attend meetings, or support projects.
Equal Opportunities
Eat. Breathe. JetFuel
- People Minded – Must show dignity and respect to all people
- Integrity – Must exemplify the highest degree of ethical behavior
- Results Oriented – Must show passion, pride and commitment to succeed
- Highly Organized – With consistent and timely communications
- Trust – Must be honest, sincere and confident
- Teamwork – Must build trusting relationships and have each other’s backs
- Innovation – Must progress through a combination of creativity, common sense & vision
Benefits
- Salary annualized compensation
- Onsite weekend pay
- Earned comp days for onsite weekends
- 15 PTO days
- Health Benefits
- 401k plans
- Participation of the JetFuel bonus plan