Service Writer
WCTractor, Navasota, TX, United States
Service Writer Overview
WCTractor is an established equipment dealership with 15 locations throughout Central and East Texas. When you join WCTractor, you will work alongside leaders who set the standards responsible for our reputation as an industry leader.
Service Writer Responsibilities
As a Service Writer with WCTractor, you will act as the liaison between our service department and our customers. Ideal candidates will possess excellent customer service and communication skills.
Responsibilities include, butare not limited to:
Develop strong customer relationships through the successful management of service delivery
Develop cost estimates, logging needed parts and time needed for repairs and scheduling for the most appropriate Service Technician
Convey all necessary information regarding costs, parts, work and Technicians to the customers and management
Communicate with customers to discuss their requirements and relay those requirements to Service Technicians
Maintain customer and equipment records
Check warranties and insurance
Monitor customer records and maintain status updates to relay to customer and service as well as check for regular scheduled servicing and future remedial work and calling the customer to arrange appointments
Service Writer Qualifications
Minimum requirements for the service writer position include: High school diploma or the equivalent
Previous related work experience and product knowledge preferred
Computer literacy and knowledge of basic software applications
Excellent communication and customer service skills
Strong record keeping skills
Ability to understand and relate technical issues to the service team from customers' non-technical descriptions
Closing
WCTractor's mission is to be the best in the eyes of our customers, employees, community, and industry, and to reflect honesty, integrity and Christian standards and values in all we do.
WCTractor is an established equipment dealership with 15 locations throughout Central and East Texas. When you join WCTractor, you will work alongside leaders who set the standards responsible for our reputation as an industry leader.
Service Writer Responsibilities
As a Service Writer with WCTractor, you will act as the liaison between our service department and our customers. Ideal candidates will possess excellent customer service and communication skills.
Responsibilities include, butare not limited to:
Develop strong customer relationships through the successful management of service delivery
Develop cost estimates, logging needed parts and time needed for repairs and scheduling for the most appropriate Service Technician
Convey all necessary information regarding costs, parts, work and Technicians to the customers and management
Communicate with customers to discuss their requirements and relay those requirements to Service Technicians
Maintain customer and equipment records
Check warranties and insurance
Monitor customer records and maintain status updates to relay to customer and service as well as check for regular scheduled servicing and future remedial work and calling the customer to arrange appointments
Service Writer Qualifications
Minimum requirements for the service writer position include: High school diploma or the equivalent
Previous related work experience and product knowledge preferred
Computer literacy and knowledge of basic software applications
Excellent communication and customer service skills
Strong record keeping skills
Ability to understand and relate technical issues to the service team from customers' non-technical descriptions
Closing
WCTractor's mission is to be the best in the eyes of our customers, employees, community, and industry, and to reflect honesty, integrity and Christian standards and values in all we do.