Business Development Consultant 2
EPITEC, Peoria, IL, United States
Title : Instructional Designer
Location : Peoria, IL
Details : Contract with ongoing need, fully onsite role
Pay Rate : $29.50 – 31.75/hr. with benefit inclusions
Job Summary
This role supports the design, delivery, and continuous improvement of customer-focused training programs for a large, distributed dealer and service organization. The position partners closely with internal stakeholders to develop instructional content aligned to business needs, applies formal instructional design methodologies, and evaluates training effectiveness through performance data and ROI analysis. This is an individual contributor role based on-site in Peoria, IL, with limited domestic travel.
Responsibilities
Assist with developing and delivering training modules, courses, and programs aligned to customer service processes
Ensure training materials remain relevant, accurate, and compliant with organizational policies and procedures
Conduct business needs analysis to inform course design and learning strategies
Gather and analyze customer service performance data to measure training effectiveness and ROI
Monitor training outcomes and recommend improvements to increase program impact
Review, update, and maintain instructional materials using accepted instructional design standards
Partner with internal stakeholders to support ongoing training operations and initiatives
Support training-related activities for a geographically distributed audience, including dealers and internal teams
Years of Experience and Education
Two years of relevant instructional design or training experience required, regardless of education level
Instructional Design Certificate acceptable with a minimum of four years of relevant work experience
Bachelor’s degree or higher in Education, Instructional Design, or a related field required
Internships may be considered if directly related to instructional design
Comparable background may include roles such as Instructional Designer, Curriculum Designer, ISD, Education Designer, Training Designer, or Learning and Development (L&D) Specialist
Skills Required
Proven ability to design and develop effective training courses and learning programs
Experience performing business needs analysis to align training solutions with organizational goals
Strong working knowledge of current instructional design standards and methodologies
Demonstrated experience applying ADDIE models and adult learning principles
Ability to analyze data, evaluate program effectiveness, and recommend improvements
Strong consulting, communication, problem-solving, and relationship management skills
Customer-focused mindset with the ability to deliver high-quality service in a training environment
Experience supporting training operations and day-to-day learning initiatives
Familiarity with learning authoring tools such as dominKnow ONE (preferred)
Experience conducting DACUM events and assessment tools such as Questionmark (preferred)
Ability to work as an individual contributor; this role is not a people-management position
On-site role in Peoria, IL; remote work is not supported
Willingness to travel up to 10% domestically within the U.S.
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Location : Peoria, IL
Details : Contract with ongoing need, fully onsite role
Pay Rate : $29.50 – 31.75/hr. with benefit inclusions
Job Summary
This role supports the design, delivery, and continuous improvement of customer-focused training programs for a large, distributed dealer and service organization. The position partners closely with internal stakeholders to develop instructional content aligned to business needs, applies formal instructional design methodologies, and evaluates training effectiveness through performance data and ROI analysis. This is an individual contributor role based on-site in Peoria, IL, with limited domestic travel.
Responsibilities
Assist with developing and delivering training modules, courses, and programs aligned to customer service processes
Ensure training materials remain relevant, accurate, and compliant with organizational policies and procedures
Conduct business needs analysis to inform course design and learning strategies
Gather and analyze customer service performance data to measure training effectiveness and ROI
Monitor training outcomes and recommend improvements to increase program impact
Review, update, and maintain instructional materials using accepted instructional design standards
Partner with internal stakeholders to support ongoing training operations and initiatives
Support training-related activities for a geographically distributed audience, including dealers and internal teams
Years of Experience and Education
Two years of relevant instructional design or training experience required, regardless of education level
Instructional Design Certificate acceptable with a minimum of four years of relevant work experience
Bachelor’s degree or higher in Education, Instructional Design, or a related field required
Internships may be considered if directly related to instructional design
Comparable background may include roles such as Instructional Designer, Curriculum Designer, ISD, Education Designer, Training Designer, or Learning and Development (L&D) Specialist
Skills Required
Proven ability to design and develop effective training courses and learning programs
Experience performing business needs analysis to align training solutions with organizational goals
Strong working knowledge of current instructional design standards and methodologies
Demonstrated experience applying ADDIE models and adult learning principles
Ability to analyze data, evaluate program effectiveness, and recommend improvements
Strong consulting, communication, problem-solving, and relationship management skills
Customer-focused mindset with the ability to deliver high-quality service in a training environment
Experience supporting training operations and day-to-day learning initiatives
Familiarity with learning authoring tools such as dominKnow ONE (preferred)
Experience conducting DACUM events and assessment tools such as Questionmark (preferred)
Ability to work as an individual contributor; this role is not a people-management position
On-site role in Peoria, IL; remote work is not supported
Willingness to travel up to 10% domestically within the U.S.
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