Service Advisor / Writer Job at MCGRATH AUTOMOTIVE GROUP, INC. in Cedar Rapids

Service Advisor / Writer McGrath Chevyland

McGrath Chevyland in Cedar Rapids is seeking a customer-focused and detail-oriented Service Advisor to join our fast-paced service department. As part of the McGrath Family of Dealerships, we've built our reputation on trust, professionalism, and delivering exceptional customer experiences.

If you're looking for a long-term career where your performance is recognized and your growth is supported, this is the opportunity for you.

What You'll Do

• Greet and assist customers in the service lane with professionalism and care
• Guide customers through the service process with clear communication and concierge-level support
• Write and manage repair orders while coordinating workflow with technicians
• Present and sell recommended services and maintenance options
• Maintain consistent communication with customers throughout their service visit
• Help ensure a smooth, organized, and productive service department

Requirements

• Previous experience as a Service Advisor or in a customer-facing role preferred
• Strong communication and time management skills
• Friendly, organized, and professional demeanor
• Ability to multitask and manage multiple vehicles and clients simultaneously
• Professional appearance and customer-first attitude
• Valid driver's license with a clean driving record
• Willingness to complete a pre-employment background check

Physical & Work Environment

• Work performed at a desk and in the service lane
• Moderate noise level consistent with a dealership environment
• Frequent movement throughout the dealership
• Occasionally lift or move objects up to 20 pounds
• Regular use of hands and fingers for typing and handling documents
• Clear communication required with customers and team members

What's in It for You

• PTO starting Day 1
• Health, Dental, and Vision Insurance
• 401(k) with Company Match
• Career growth 97% of promotions come from within
• Supportive, collaborative, and team-oriented culture

If you're ready to build a rewarding career and make a direct impact on the customer experience, apply today to join McGrath Chevyland in Cedar Rapids.