Customer Service Representative
Belcan, Silver Spring, MD, United States
Job Title: Customer Service Representative
Location: Silver Spring, MD
Zip Code: 20910
Duration: 3 Months
Pay Rate: $20/hr.
Keyword's: #SilverSpringjobs; #CustomerServiceRepresentativejobs;
Start Date: Immediate
Considering making an application for this job Check all the details in this job description, and then click on Apply.
Job Description: Answer phone calls, Light Data Entry, answer incoming texts, multi-tasking with other work. MAJOR DUTIES AND RESPONSIBILITIES * Assists customers telephonically and non-telephonically with service and support issues. * Resolves problems utilizing department tools, resources, business judgment and expertise, and appropriate partnerships with field/stores resulting in increased customer satisfaction and retention. * Acts as a positive role models by demonstrating continuous performance improvement, solid business skills and support of department and company objectives. * Ensures productivity, revenue generation, and quality levels are met in order to meet and exceed customer and Client Retail expectations. * Uses courteous and professional language. * Works effectively in a team environment. xywuqvp * Creates a win-win resolution to problems. BASIC QUALIFICATIONS * High School or equivalent is preferred but not REQUIRED * Ability to produce quality and professional written correspondence with customers" * Ability to demonstrate and perform basic math * Customer service orientation * Intermediate PC knowledge, working knowledge of Windows operating systems, proficient with Microsoft Office, fluent with Internet and mainstream web browsers * Commitment to providing resolution to customer issues on the first contact * Strong English comprehension and a good command of grammar - Top 3-5 mandatory and/or minimum requirements: Answer phone calls, Takes New and Old RX redo's, Answer All incoming texts - Top 3-5 desirable attributes/qualifications: Pleasant attitude on phone call, able to handle difficult situation with a positive attitude, quick learner in a fast pace environment
Considering making an application for this job Check all the details in this job description, and then click on Apply.
Job Description: Answer phone calls, Light Data Entry, answer incoming texts, multi-tasking with other work. MAJOR DUTIES AND RESPONSIBILITIES * Assists customers telephonically and non-telephonically with service and support issues. * Resolves problems utilizing department tools, resources, business judgment and expertise, and appropriate partnerships with field/stores resulting in increased customer satisfaction and retention. * Acts as a positive role models by demonstrating continuous performance improvement, solid business skills and support of department and company objectives. * Ensures productivity, revenue generation, and quality levels are met in order to meet and exceed customer and Client Retail expectations. * Uses courteous and professional language. * Works effectively in a team environment. xywuqvp * Creates a win-win resolution to problems. BASIC QUALIFICATIONS * High School or equivalent is preferred but not REQUIRED * Ability to produce quality and professional written correspondence with customers" * Ability to demonstrate and perform basic math * Customer service orientation * Intermediate PC knowledge, working knowledge of Windows operating systems, proficient with Microsoft Office, fluent with Internet and mainstream web browsers * Commitment to providing resolution to customer issues on the first contact * Strong English comprehension and a good command of grammar - Top 3-5 mandatory and/or minimum requirements: Answer phone calls, Takes New and Old RX redo's, Answer All incoming texts - Top 3-5 desirable attributes/qualifications: Pleasant attitude on phone call, able to handle difficult situation with a positive attitude, quick learner in a fast pace environment