Insight Global is hiring: User Experience Architect in North Palm Beach
Insight Global, North Palm Beach, FL, United States
Hi there,
I’m representing a
Senior Experience Architect (ServiceNow / AI)
opportunity supporting a large‑scale, enterprise IT platform for a major utilities organization in
Juno Beach, FL . This contract role is ideal for a senior‑level experience or UX architect who has deep
ServiceNow
experience and has designed or implemented
AI‑powered conversational experiences
in complex enterprise environments.
Read on to find out what you will need to succeed in this position, including skills, qualifications, and experience.
This position is
100% onsite (5 days/week)
and will serve as the experience architecture lead for an enterprise‑wide ServiceNow platform, with a strong focus on
AI chat, workflow orchestration, and end‑to‑end journey design . The interview process is streamlined with
one interview .
Contract through October
Pay Rate: Open - Presenting a Market Analysis
Location: Juno Beach, FL (onsite 5 days/week)
Must‑Haves:
7+ years of experience in Experience Architecture, UX Architecture, or Human‑Centered Design within enterprise environments
Strong, hands‑on experience with
ServiceNow
(ITSM workflows, platform constraints, enterprise usage)
Proven experience designing or implementing
AI‑powered chatbots or conversational interfaces at scale
Expertise in journey mapping, service design, experience blueprinting, and workflow design
Ability to design intuitive, trustworthy, and usable experiences for large internal user populations
Experience partnering closely with IT, engineering, and platform teams on real implementations
Strong facilitation skills (design thinking sessions, workshops, stakeholder alignment)
Comfort operating in large, complex enterprise IT environments
Nice to Have:
Experience with Salesforce or other enterprise CRM platforms
Exposure to AI governance, trust frameworks, or human‑in‑the‑loop design
Experience with ServiceNow Virtual Agent or conversational workflows
Background supporting enterprise self‑service or employee experience platforms
Ability to influence technical architecture discussions
Day‑to‑Day xywuqvp Responsibilities:
Lead experience architecture for ServiceNow initiatives, with a focus on AI‑powered chat experiences
Design and validate end‑to‑end journeys across enterprise IT workflows
Define and govern conversational experience design (flow, tone, logic, escalation, trust)
Partner with platform, engineering, and data teams to ensure scalable, feasible implementation
Translate research and insights into clear experience artifacts and execution guidance
Facilitate design workshops and working sessions with IT and business stakeholders
Ensure experience intent carries through from discovery to implementation and rollout
If you’re interested, please apply and I’ll reach out directly.
I’m representing a
Senior Experience Architect (ServiceNow / AI)
opportunity supporting a large‑scale, enterprise IT platform for a major utilities organization in
Juno Beach, FL . This contract role is ideal for a senior‑level experience or UX architect who has deep
ServiceNow
experience and has designed or implemented
AI‑powered conversational experiences
in complex enterprise environments.
Read on to find out what you will need to succeed in this position, including skills, qualifications, and experience.
This position is
100% onsite (5 days/week)
and will serve as the experience architecture lead for an enterprise‑wide ServiceNow platform, with a strong focus on
AI chat, workflow orchestration, and end‑to‑end journey design . The interview process is streamlined with
one interview .
Contract through October
Pay Rate: Open - Presenting a Market Analysis
Location: Juno Beach, FL (onsite 5 days/week)
Must‑Haves:
7+ years of experience in Experience Architecture, UX Architecture, or Human‑Centered Design within enterprise environments
Strong, hands‑on experience with
ServiceNow
(ITSM workflows, platform constraints, enterprise usage)
Proven experience designing or implementing
AI‑powered chatbots or conversational interfaces at scale
Expertise in journey mapping, service design, experience blueprinting, and workflow design
Ability to design intuitive, trustworthy, and usable experiences for large internal user populations
Experience partnering closely with IT, engineering, and platform teams on real implementations
Strong facilitation skills (design thinking sessions, workshops, stakeholder alignment)
Comfort operating in large, complex enterprise IT environments
Nice to Have:
Experience with Salesforce or other enterprise CRM platforms
Exposure to AI governance, trust frameworks, or human‑in‑the‑loop design
Experience with ServiceNow Virtual Agent or conversational workflows
Background supporting enterprise self‑service or employee experience platforms
Ability to influence technical architecture discussions
Day‑to‑Day xywuqvp Responsibilities:
Lead experience architecture for ServiceNow initiatives, with a focus on AI‑powered chat experiences
Design and validate end‑to‑end journeys across enterprise IT workflows
Define and govern conversational experience design (flow, tone, logic, escalation, trust)
Partner with platform, engineering, and data teams to ensure scalable, feasible implementation
Translate research and insights into clear experience artifacts and execution guidance
Facilitate design workshops and working sessions with IT and business stakeholders
Ensure experience intent carries through from discovery to implementation and rollout
If you’re interested, please apply and I’ll reach out directly.