Insight Global is hiring: User Experience Architect in North Palm Beach

Hi there,

I’m representing a Senior Experience Architect (ServiceNow / AI) opportunity supporting a large‑scale, enterprise IT platform for a major utilities organization in Juno Beach, FL. This contract role is ideal for a senior‑level experience or UX architect who has deep ServiceNow experience and has designed or implemented AI‑powered conversational experiences in complex enterprise environments.

Read on to find out what you will need to succeed in this position, including skills, qualifications, and experience.

This position is 100% onsite (5 days/week) and will serve as the experience architecture lead for an enterprise‑wide ServiceNow platform, with a strong focus on AI chat, workflow orchestration, and end‑to‑end journey design. The interview process is streamlined with one interview.

Contract through October

Pay Rate: Open - Presenting a Market Analysis

Location: Juno Beach, FL (onsite 5 days/week)

Must‑Haves:

• 7+ years of experience in Experience Architecture, UX Architecture, or Human‑Centered Design within enterprise environments
• Strong, hands‑on experience with ServiceNow (ITSM workflows, platform constraints, enterprise usage)
• Proven experience designing or implementing AI‑powered chatbots or conversational interfaces at scale
• Expertise in journey mapping, service design, experience blueprinting, and workflow design
• Ability to design intuitive, trustworthy, and usable experiences for large internal user populations
• Experience partnering closely with IT, engineering, and platform teams on real implementations
• Strong facilitation skills (design thinking sessions, workshops, stakeholder alignment)
• Comfort operating in large, complex enterprise IT environments

Nice to Have:

• Experience with Salesforce or other enterprise CRM platforms
• Exposure to AI governance, trust frameworks, or human‑in‑the‑loop design
• Experience with ServiceNow Virtual Agent or conversational workflows
• Background supporting enterprise self‑service or employee experience platforms
• Ability to influence technical architecture discussions

Day‑to‑Day xywuqvp Responsibilities:

• Lead experience architecture for ServiceNow initiatives, with a focus on AI‑powered chat experiences
• Design and validate end‑to‑end journeys across enterprise IT workflows
• Define and govern conversational experience design (flow, tone, logic, escalation, trust)
• Partner with platform, engineering, and data teams to ensure scalable, feasible implementation
• Translate research and insights into clear experience artifacts and execution guidance
• Facilitate design workshops and working sessions with IT and business stakeholders
• Ensure experience intent carries through from discovery to implementation and rollout

If you’re interested, please apply and I’ll reach out directly.