Summer Camp Client Relations Specialist
YES, Miami, FL, United States
Job Description
Client Relations Specialist (Chaperone Coordinator) - Job Description
Location:
Miami, Florida
Program Dates:
June 26 - August 3, 2026
Reports To:
Center Director
Position Overview
The Client Relations Specialist, or Chaperone Coordinator, is a critical leadership support role responsible for managing all aspects of the chaperone experience within the YES USA program. This position serves as the primary liaison between chaperones and program leadership, ensuring that chaperones are informed, supported, aligned with program expectations, and satisfied throughout their stay.
Working closely with the Center Director and Activity Team, the Chaperone Coordinator ensures seamless communication, proactive problem-solving, and a high level of customer service while also supporting broader operational and residential responsibilities across the program.
Core Objective
To ensure that all chaperones are organized, informed, supported, and confident, enabling them to effectively supervise their students while contributing to a smooth, high-quality program experience.
CHAPERONE MANAGEMENT & RELATIONSHIP LEADERSHIP
Serve as the primary point of contact for all chaperones throughout the program. Build strong, professional relationships that foster trust, cooperation, and alignment. Ensure chaperones understand program structure, expectations, policies, and daily operations. Act as a bridge between chaperones and staff, ensuring clear and consistent communication. Proactively identify and address concerns before they escalate. PRE-PROGRAM & ARRIVAL COORDINATION
Assist in preparing welcome materials and onboarding information for chaperones. Support arrival logistics, including check-in, housing assignments, and orientation schedules. Assist the Center Director with conducting chaperone orientations. Ensure all chaperones are properly briefed on: Daily schedules Student supervision expectations Emergency procedures Communication protocols DAILY COMMUNICATION & OPERATIONS
Conduct daily check-ins or meetings with chaperones to: Review schedules and updates Address questions or concerns Communicate changes to excursions or activities Ensure chaperones are informed of meeting points, timing, and program adjustments. Coordinate with the Activity Manager and Assistant Activity Manager to relay updates. PROGRAM SUPPORT DURING ACTIVITIES & EXCURSIONS
Act as a support presence during excursions and on-campus activities. Ensure chaperones understand their roles during outings and student supervision expectations. Assist in resolving issues involving chaperones, students, or staff in real time. Support communication between chaperones and Activity Leaders when needed. STUDENT SUPERVISION ALIGNMENT
Reinforce expectations for chaperones regarding student safety, discipline, and accountability. Support consistent supervision standards across all groups. Step in when additional supervision support is needed. ISSUE RESOLUTION & CUSTOMER EXPERIENCE
Serve as the first responder for chaperone concerns, complaints, or special requests. Address issues related to: Housing Schedules Student concerns Program logistics Escalate critical issues to the Center Director when necessary. Maintain a calm, solution-oriented approach at all times. PROGRAM QUALITY & FEEDBACK MANAGEMENT
Collect ongoing feedback from chaperones (formal and informal). Identify trends, gaps, or opportunities for improvement. Provide daily updates to the Center Director on chaperone sentiment and concerns. Assist in implementing adjustments to improve satisfaction and program flow. RESIDENTIAL & CAMPUS SUPPORT
Assist with residential operations, including: Room check-ins and inspections Student and chaperone housing concerns Evening supervision support Help maintain a safe, clean, and organized residential environment. Support chaperones with questions, room access issues, and general needs. ADMINISTRATIVE & OPERATIONAL SUPPORT
Assist the Center Director with daily operational tasks as needed. Help maintain records related to chaperone communication and concerns. Support coordination across departments (activities, residential, admin). Assist with documentation, reporting, and program logistics. FLEX LEADERSHIP & GENERAL SUPPORT
Act as an extension of the Center Director in daily operations. Step into other roles when needed (activities, supervision, logistics). Support staffing gaps and high-demand periods. Be available outside standard hours when necessary to support chaperones and program needs. QUALIFICATIONS
Bachelor's Degree (preferred). Experience in youth programs, summer camps, education, or customer service roles. Strong interpersonal and communication skills. Experience managing groups, stakeholders, or client relationships preferred. Legal authorization to work in the United States. CORE COMPETENCIES
Relationship management and diplomacy Strong communication and coordination skills Problem-solving and conflict resolution Organization and attention to detail Emotional intelligence and cultural sensitivity Leadership support and adaptability Customer service excellence WORK SCHEDULE
60 hours per week Schedule based on program needs One day off per week (coordinated with Center Director) Availability required outside standard hours for emergencies
Location:
Miami, Florida
Program Dates:
June 26 - August 3, 2026
Reports To:
Center Director
Position Overview
The Client Relations Specialist, or Chaperone Coordinator, is a critical leadership support role responsible for managing all aspects of the chaperone experience within the YES USA program. This position serves as the primary liaison between chaperones and program leadership, ensuring that chaperones are informed, supported, aligned with program expectations, and satisfied throughout their stay.
Working closely with the Center Director and Activity Team, the Chaperone Coordinator ensures seamless communication, proactive problem-solving, and a high level of customer service while also supporting broader operational and residential responsibilities across the program.
Core Objective
To ensure that all chaperones are organized, informed, supported, and confident, enabling them to effectively supervise their students while contributing to a smooth, high-quality program experience.
CHAPERONE MANAGEMENT & RELATIONSHIP LEADERSHIP
Serve as the primary point of contact for all chaperones throughout the program. Build strong, professional relationships that foster trust, cooperation, and alignment. Ensure chaperones understand program structure, expectations, policies, and daily operations. Act as a bridge between chaperones and staff, ensuring clear and consistent communication. Proactively identify and address concerns before they escalate. PRE-PROGRAM & ARRIVAL COORDINATION
Assist in preparing welcome materials and onboarding information for chaperones. Support arrival logistics, including check-in, housing assignments, and orientation schedules. Assist the Center Director with conducting chaperone orientations. Ensure all chaperones are properly briefed on: Daily schedules Student supervision expectations Emergency procedures Communication protocols DAILY COMMUNICATION & OPERATIONS
Conduct daily check-ins or meetings with chaperones to: Review schedules and updates Address questions or concerns Communicate changes to excursions or activities Ensure chaperones are informed of meeting points, timing, and program adjustments. Coordinate with the Activity Manager and Assistant Activity Manager to relay updates. PROGRAM SUPPORT DURING ACTIVITIES & EXCURSIONS
Act as a support presence during excursions and on-campus activities. Ensure chaperones understand their roles during outings and student supervision expectations. Assist in resolving issues involving chaperones, students, or staff in real time. Support communication between chaperones and Activity Leaders when needed. STUDENT SUPERVISION ALIGNMENT
Reinforce expectations for chaperones regarding student safety, discipline, and accountability. Support consistent supervision standards across all groups. Step in when additional supervision support is needed. ISSUE RESOLUTION & CUSTOMER EXPERIENCE
Serve as the first responder for chaperone concerns, complaints, or special requests. Address issues related to: Housing Schedules Student concerns Program logistics Escalate critical issues to the Center Director when necessary. Maintain a calm, solution-oriented approach at all times. PROGRAM QUALITY & FEEDBACK MANAGEMENT
Collect ongoing feedback from chaperones (formal and informal). Identify trends, gaps, or opportunities for improvement. Provide daily updates to the Center Director on chaperone sentiment and concerns. Assist in implementing adjustments to improve satisfaction and program flow. RESIDENTIAL & CAMPUS SUPPORT
Assist with residential operations, including: Room check-ins and inspections Student and chaperone housing concerns Evening supervision support Help maintain a safe, clean, and organized residential environment. Support chaperones with questions, room access issues, and general needs. ADMINISTRATIVE & OPERATIONAL SUPPORT
Assist the Center Director with daily operational tasks as needed. Help maintain records related to chaperone communication and concerns. Support coordination across departments (activities, residential, admin). Assist with documentation, reporting, and program logistics. FLEX LEADERSHIP & GENERAL SUPPORT
Act as an extension of the Center Director in daily operations. Step into other roles when needed (activities, supervision, logistics). Support staffing gaps and high-demand periods. Be available outside standard hours when necessary to support chaperones and program needs. QUALIFICATIONS
Bachelor's Degree (preferred). Experience in youth programs, summer camps, education, or customer service roles. Strong interpersonal and communication skills. Experience managing groups, stakeholders, or client relationships preferred. Legal authorization to work in the United States. CORE COMPETENCIES
Relationship management and diplomacy Strong communication and coordination skills Problem-solving and conflict resolution Organization and attention to detail Emotional intelligence and cultural sensitivity Leadership support and adaptability Customer service excellence WORK SCHEDULE
60 hours per week Schedule based on program needs One day off per week (coordinated with Center Director) Availability required outside standard hours for emergencies