Member Solutions Representative (Temp)
Spectra Credit Union, Alexandria, VA, United States
Member Solutions Representative (Temp)
Salary Range $23.00 - $23.00 Hourly
Position Overview
The Member Solutions Representative (Temporary) supports the credit union by assisting with basic collections and payment-related activities. This role focuses on handling inbound calls, processing payments and mail, and completing light clerical tasks while following established procedures and providing professional service.
The position's essential duties include the following:
Process member and debtor payments accurately and timely
Handle inbound calls in a professional and courteous manner
Process and distribute incoming mail related to accounts and payments
Collect payments from debtors in accordance with established policies and procedures
Provide support with other light clerical and administrative duties as needed
Qualifications
What qualities are we looking for in a Member Solutions Representative?
Service- and Member-Focused
Empathetic and Solutions-Oriented
Detail-Oriented
Collaborative and Team-Minded
Self-Motivated
Strong Critical Thinking and Problem-Solving Skills
Positive, Professional Attitude
Excellent Communication Skills
Ability to Stay Composed During Difficult Conversations
Strong Organization and Documentation Skills
Education
A high school diploma, GED, or equivalent is required.
Experience
Up to six months of similar or related experience is preferred.
Experience in a credit union, bank, or financial services environment is helpful.
Customer service or call center experience is also valuable.
Bilingual skills are a plus.
Additional Skills
Ability to engage members respectfully and professionally
Comfort navigating computer systems and maintaining accurate records
Understanding of basic collection practices or relevant regulations
Commitment to integrity, service, and member advocacy
Salary Range $23.00 - $23.00 Hourly
Position Overview
The Member Solutions Representative (Temporary) supports the credit union by assisting with basic collections and payment-related activities. This role focuses on handling inbound calls, processing payments and mail, and completing light clerical tasks while following established procedures and providing professional service.
The position's essential duties include the following:
Process member and debtor payments accurately and timely
Handle inbound calls in a professional and courteous manner
Process and distribute incoming mail related to accounts and payments
Collect payments from debtors in accordance with established policies and procedures
Provide support with other light clerical and administrative duties as needed
Qualifications
What qualities are we looking for in a Member Solutions Representative?
Service- and Member-Focused
Empathetic and Solutions-Oriented
Detail-Oriented
Collaborative and Team-Minded
Self-Motivated
Strong Critical Thinking and Problem-Solving Skills
Positive, Professional Attitude
Excellent Communication Skills
Ability to Stay Composed During Difficult Conversations
Strong Organization and Documentation Skills
Education
A high school diploma, GED, or equivalent is required.
Experience
Up to six months of similar or related experience is preferred.
Experience in a credit union, bank, or financial services environment is helpful.
Customer service or call center experience is also valuable.
Bilingual skills are a plus.
Additional Skills
Ability to engage members respectfully and professionally
Comfort navigating computer systems and maintaining accurate records
Understanding of basic collection practices or relevant regulations
Commitment to integrity, service, and member advocacy