Loan Servicing Specialist, Customer Service
LendKey Technologies, Inc., Cincinnati, OH, United States
Loan Servicing Specialist
LendKey is a pioneer in digital network lending, empowering more than 400 credit unions and community banks nationwide. With over $8 billion in originated loans and $3.4 billion in serviced assets, we provide an integrated platform combining technology, operations, compliance, and capital markets access to help financial institutions compete in the digital age.
The Loan Servicing Specialist is responsible for providing top-tier customer service and support throughout the lifecycle of a loan. This role focuses on assisting customers with inquiries related to payments, refunds, and general account maintenance through inbound calls, with potential communication through email and chat. The ideal candidate will demonstrate professionalism, empathy, and strong problem-solving skills while ensuring compliance with all federal and state regulations.
Compensation:
Starting at $20/hour
An additional $1 per hour when working closing shifts
Monthly bonus up to $800
Location:
Hybrid work week
Monday
Wednesday in Blue Ash office
Thursday
Friday option to work from home
We have a lot to offer those who are looking to take the next step in their career, including:
Opportunity to join a growing fintech
Creative and transparent company culture
Growth potential
Comprehensive medical, dental, vision, and life insurance benefits
21 days of paid time off
Paid training
What You'll Be Doing:
Primarily handle inbound customer service calls for our loan products. Providing exceptional customer service while guiding borrowers and cosigners through inquiries, payments, and payoff requests.
Demonstrate in-depth knowledge of loan products, systems, and procedures. Providing individualized, supportive, and trustworthy customer care.
Maintain confidentiality and security of borrower information.
Accurately record and document customer interactions and account updates.
Track and report recurring client issues, lending trends, and system challenges.
Problem-solve and perform due diligence functions to ensure compliance with all federal and state regulations, including the Fair Debt Collection Practices Act and bankruptcy laws.
Collaborate with internal departments to ensure timely resolution of customer concerns.
Meet or exceed daily, weekly, and monthly performance goals, deadlines, and quality objectives.
Participate in departmental projects and continuous improvement initiatives as needed.
What We're Looking For:
Proven ability to deliver outstanding customer service and handle sensitive borrower inquiries
Excellent verbal and written communication skills
Proficiency with computer systems and Microsoft suite, with the ability to navigate multiple systems
Strong problem-solving skills and the ability to think critically under pressure
Adaptable, team-oriented, and able to thrive in a fast-paced environment
Ability to manage multiple priorities and maintain accuracy and attention to detail
Courteous, professional, and positive demeanor
Prior financial or loan servicing experience is helpful but not required
1 year of customer service experience preferred
Proficiency with computer systems and Microsoft suite
A genuine passion for delivering exceptional customer experiences and supporting team success
Strong alignment with LendKey's core values:
Truthful
acting with honesty and integrity
Helpful
supporting teammates, clients, and customers
Present
engaged, accountable, and committed
Driven
motivated to make a meaningful impact
Diligent
thoughtful, detail-oriented, and reliable in execution.
LendKey offers a comprehensive digital platform for private student loans, student loan refinancing, and home improvement loans, allowing community-based financial institutions to expand their portfolios and serve more borrowers without increasing infrastructure. Through our ALIRO platform, lenders can efficiently participate in, buy, and sell loans, streamlining portfolio diversification and capital deployment. For financial institutions, LendKey provides turnkey solutions that include:
End-to-end loan origination and servicing expertise
Seamless access to a national network of lending partners
Advanced risk mitigation and compliance support
Opportunities to efficiently deploy capital and diversify portfolios
For borrowers, LendKey delivers:
Access to affordable, competitive student loan products from trusted local lenders
A simple, transparent digital application and servicing experience
The benefits of community-focused lending with the convenience of modern technology
LendKey's network lending model empowers both lenders and borrowers, bridging the gap between local values and national reach.
LendKey is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other basis prohibited by applicable state or federal law. LendKey offers reasonable accommodations to candidates with physical or mental disabilities. If you need accommodations to participate in the job application or interview process due to a disability, please let us know at HR@lendkey.com. Visit Lendkey.com for more information.
LendKey is a pioneer in digital network lending, empowering more than 400 credit unions and community banks nationwide. With over $8 billion in originated loans and $3.4 billion in serviced assets, we provide an integrated platform combining technology, operations, compliance, and capital markets access to help financial institutions compete in the digital age.
The Loan Servicing Specialist is responsible for providing top-tier customer service and support throughout the lifecycle of a loan. This role focuses on assisting customers with inquiries related to payments, refunds, and general account maintenance through inbound calls, with potential communication through email and chat. The ideal candidate will demonstrate professionalism, empathy, and strong problem-solving skills while ensuring compliance with all federal and state regulations.
Compensation:
Starting at $20/hour
An additional $1 per hour when working closing shifts
Monthly bonus up to $800
Location:
Hybrid work week
Monday
Wednesday in Blue Ash office
Thursday
Friday option to work from home
We have a lot to offer those who are looking to take the next step in their career, including:
Opportunity to join a growing fintech
Creative and transparent company culture
Growth potential
Comprehensive medical, dental, vision, and life insurance benefits
21 days of paid time off
Paid training
What You'll Be Doing:
Primarily handle inbound customer service calls for our loan products. Providing exceptional customer service while guiding borrowers and cosigners through inquiries, payments, and payoff requests.
Demonstrate in-depth knowledge of loan products, systems, and procedures. Providing individualized, supportive, and trustworthy customer care.
Maintain confidentiality and security of borrower information.
Accurately record and document customer interactions and account updates.
Track and report recurring client issues, lending trends, and system challenges.
Problem-solve and perform due diligence functions to ensure compliance with all federal and state regulations, including the Fair Debt Collection Practices Act and bankruptcy laws.
Collaborate with internal departments to ensure timely resolution of customer concerns.
Meet or exceed daily, weekly, and monthly performance goals, deadlines, and quality objectives.
Participate in departmental projects and continuous improvement initiatives as needed.
What We're Looking For:
Proven ability to deliver outstanding customer service and handle sensitive borrower inquiries
Excellent verbal and written communication skills
Proficiency with computer systems and Microsoft suite, with the ability to navigate multiple systems
Strong problem-solving skills and the ability to think critically under pressure
Adaptable, team-oriented, and able to thrive in a fast-paced environment
Ability to manage multiple priorities and maintain accuracy and attention to detail
Courteous, professional, and positive demeanor
Prior financial or loan servicing experience is helpful but not required
1 year of customer service experience preferred
Proficiency with computer systems and Microsoft suite
A genuine passion for delivering exceptional customer experiences and supporting team success
Strong alignment with LendKey's core values:
Truthful
acting with honesty and integrity
Helpful
supporting teammates, clients, and customers
Present
engaged, accountable, and committed
Driven
motivated to make a meaningful impact
Diligent
thoughtful, detail-oriented, and reliable in execution.
LendKey offers a comprehensive digital platform for private student loans, student loan refinancing, and home improvement loans, allowing community-based financial institutions to expand their portfolios and serve more borrowers without increasing infrastructure. Through our ALIRO platform, lenders can efficiently participate in, buy, and sell loans, streamlining portfolio diversification and capital deployment. For financial institutions, LendKey provides turnkey solutions that include:
End-to-end loan origination and servicing expertise
Seamless access to a national network of lending partners
Advanced risk mitigation and compliance support
Opportunities to efficiently deploy capital and diversify portfolios
For borrowers, LendKey delivers:
Access to affordable, competitive student loan products from trusted local lenders
A simple, transparent digital application and servicing experience
The benefits of community-focused lending with the convenience of modern technology
LendKey's network lending model empowers both lenders and borrowers, bridging the gap between local values and national reach.
LendKey is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other basis prohibited by applicable state or federal law. LendKey offers reasonable accommodations to candidates with physical or mental disabilities. If you need accommodations to participate in the job application or interview process due to a disability, please let us know at HR@lendkey.com. Visit Lendkey.com for more information.