Customer Service Representative
Appliance EMT, Suwanee, GA, United States
Company Description
Appliance EMT specializes in certified appliance repair services across multiple states, known for delivering fast and reliable solutions customers can trust. Backed by over 3,000 5‑star Google reviews, our factory‑trained technicians service all major brands with same‑day and emergency repair options. Family‑owned and service‑driven, we’ve spent 20 years building trust with homeowners nationwide by emphasizing honest diagnostics, transparent pricing, and long‑lasting repairs. Our mission is to provide reliable services that restore comfort and peace of mind to every home we serve.
Role Description
This is a full‑time, on‑site role located in Suwanee, GA, for a Customer Service Representative. The role involves providing exceptional customer support by addressing inquiries, resolving issues, and ensuring customer satisfaction. Responsibilities include managing phone calls, scheduling service appointments, coordinating with technicians, and maintaining accurate records of customer interactions while upholding the company’s high standards of customer care and professionalism.
Qualifications
Customer Service and Customer Support experience
Proficiency in handling Customer Satisfaction and improving Customer Experience
Strong organizational skills with attention to detail
Excellent verbal and written communication abilities
Proficiency in using customer relationship management (CRM) software or similar tools is a plus
Ability to stay calm and effective under pressure
Problem‑solving skills and a proactive approach to addressing customer concerns
High school diploma or equivalent required
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Appliance EMT specializes in certified appliance repair services across multiple states, known for delivering fast and reliable solutions customers can trust. Backed by over 3,000 5‑star Google reviews, our factory‑trained technicians service all major brands with same‑day and emergency repair options. Family‑owned and service‑driven, we’ve spent 20 years building trust with homeowners nationwide by emphasizing honest diagnostics, transparent pricing, and long‑lasting repairs. Our mission is to provide reliable services that restore comfort and peace of mind to every home we serve.
Role Description
This is a full‑time, on‑site role located in Suwanee, GA, for a Customer Service Representative. The role involves providing exceptional customer support by addressing inquiries, resolving issues, and ensuring customer satisfaction. Responsibilities include managing phone calls, scheduling service appointments, coordinating with technicians, and maintaining accurate records of customer interactions while upholding the company’s high standards of customer care and professionalism.
Qualifications
Customer Service and Customer Support experience
Proficiency in handling Customer Satisfaction and improving Customer Experience
Strong organizational skills with attention to detail
Excellent verbal and written communication abilities
Proficiency in using customer relationship management (CRM) software or similar tools is a plus
Ability to stay calm and effective under pressure
Problem‑solving skills and a proactive approach to addressing customer concerns
High school diploma or equivalent required
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