Customer Service Representative
Adecco US, Inc., Fort Worth, TX, United States
Adecco is currently assisting one of its clients in their search for a
Customer Service Representative in Fort Worth, TX !
Pay rate: $20/hr
Shift availability: Mon – Sat, must be available between 8a-7p CT (remotely) (May have to go to office 3-4 times a year)
As a customer service specialist, you will be the first point of contact for customers experiencing technical issues with pharmacy claims. You will provide exceptional customer service via phone and email.
Responsibilities
Respond to inbound customer inquiries via phone and email regarding e-vouchers, denial conversion or any other issues related to an Rx claim.
Accurately document each customer interaction, including the issue, actions taken, and resolution in the case management system.
Follow up with customers on unresolved issues to ensure timely resolution and customer satisfaction.
Collaborate with internal teams to elevate complex issues when necessary.
Maintain up-to-date knowledge of CMM services, updates, and known issues.
Education/Certification Requirements
High School Diploma or GED
Experience Requirements
High volume call center experience
Salesforce experience
Strong communication skills
Ability to use various systems and multitask
Pay Details: $20.00 per hour
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
Military connected talent encouraged to apply
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
The California Fair Chance Act
Los Angeles City Fair Chance Ordinance
Los Angeles County Fair Chance Ordinance for Employers
San Francisco Fair Chance Ordinance
Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
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Customer Service Representative in Fort Worth, TX !
Pay rate: $20/hr
Shift availability: Mon – Sat, must be available between 8a-7p CT (remotely) (May have to go to office 3-4 times a year)
As a customer service specialist, you will be the first point of contact for customers experiencing technical issues with pharmacy claims. You will provide exceptional customer service via phone and email.
Responsibilities
Respond to inbound customer inquiries via phone and email regarding e-vouchers, denial conversion or any other issues related to an Rx claim.
Accurately document each customer interaction, including the issue, actions taken, and resolution in the case management system.
Follow up with customers on unresolved issues to ensure timely resolution and customer satisfaction.
Collaborate with internal teams to elevate complex issues when necessary.
Maintain up-to-date knowledge of CMM services, updates, and known issues.
Education/Certification Requirements
High School Diploma or GED
Experience Requirements
High volume call center experience
Salesforce experience
Strong communication skills
Ability to use various systems and multitask
Pay Details: $20.00 per hour
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
Military connected talent encouraged to apply
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
The California Fair Chance Act
Los Angeles City Fair Chance Ordinance
Los Angeles County Fair Chance Ordinance for Employers
San Francisco Fair Chance Ordinance
Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
#J-18808-Ljbffr