Helpdesk Support
Jobs via Dice, Florida, NY, United States
Position Summary
The Helpdesk Support role provides first‑level technical support to end users across VITAS Healthcare’s enterprise IT environment. This position is responsible for investigating and resolving hardware, software, networking, and system‑related issues while ensuring a high level of customer service and timely resolution.
Essential Duties & Responsibilities
Respond to and prioritize incoming support requests via phone, voicemail, email, ticketing system, and in‑person interactions.
Investigate and resolve hardware, software, networking, and other computer‑related issues.
Guide users through diagnostic procedures to determine the source of errors.
Identify whether issues are hardware‑related (modems, printers, cables, telephones, peripherals) or software/system‑related.
Perform problem recognition, research, isolation, resolution, and follow‑up for routine user issues.
Escalate complex or unresolved problems to supervisory or technical staff as appropriate.
Document incidents, troubleshooting steps, and resolutions within the service management system.
Communicate effectively with department heads, managers, coworkers, vendors, and end users to resolve technical issues.
Qualifications
Minimum five (2‑3) years of general IT experience.
Minimum three (2‑3) years of customer support or help desk experience.
Strong troubleshooting and analytical skills.
Ability to manage multiple assignments simultaneously in a fast‑paced environment.
Strong verbal and written communication skills.
Working knowledge of computers, internet connectivity, and automated systems.
Proficiency in Microsoft Office applications, including Outlook, Excel, and Word.
Education
Bachelor’s degree in Computer Science or a related field from an accredited college or university preferred. Equivalent experience may be considered.
Benefits Include
Competitive compensation
Health, dental, vision, life and disability insurance
Pre‑tax healthcare and dependent care flexible spending accounts
Life insurance
401(k) plan with numerous investment options and generous company match
Cancer and/or critical illness benefit
Tuition Reimbursement
Paid Time Off
Employee Assistance Program
Legal Insurance
Roadside Assistance
Affinity Program
Many of our positions offer the opportunity to work day or night shifts, weekdays or weekends.
EOE/AA M/F/D/V
#J-18808-Ljbffr
The Helpdesk Support role provides first‑level technical support to end users across VITAS Healthcare’s enterprise IT environment. This position is responsible for investigating and resolving hardware, software, networking, and system‑related issues while ensuring a high level of customer service and timely resolution.
Essential Duties & Responsibilities
Respond to and prioritize incoming support requests via phone, voicemail, email, ticketing system, and in‑person interactions.
Investigate and resolve hardware, software, networking, and other computer‑related issues.
Guide users through diagnostic procedures to determine the source of errors.
Identify whether issues are hardware‑related (modems, printers, cables, telephones, peripherals) or software/system‑related.
Perform problem recognition, research, isolation, resolution, and follow‑up for routine user issues.
Escalate complex or unresolved problems to supervisory or technical staff as appropriate.
Document incidents, troubleshooting steps, and resolutions within the service management system.
Communicate effectively with department heads, managers, coworkers, vendors, and end users to resolve technical issues.
Qualifications
Minimum five (2‑3) years of general IT experience.
Minimum three (2‑3) years of customer support or help desk experience.
Strong troubleshooting and analytical skills.
Ability to manage multiple assignments simultaneously in a fast‑paced environment.
Strong verbal and written communication skills.
Working knowledge of computers, internet connectivity, and automated systems.
Proficiency in Microsoft Office applications, including Outlook, Excel, and Word.
Education
Bachelor’s degree in Computer Science or a related field from an accredited college or university preferred. Equivalent experience may be considered.
Benefits Include
Competitive compensation
Health, dental, vision, life and disability insurance
Pre‑tax healthcare and dependent care flexible spending accounts
Life insurance
401(k) plan with numerous investment options and generous company match
Cancer and/or critical illness benefit
Tuition Reimbursement
Paid Time Off
Employee Assistance Program
Legal Insurance
Roadside Assistance
Affinity Program
Many of our positions offer the opportunity to work day or night shifts, weekdays or weekends.
EOE/AA M/F/D/V
#J-18808-Ljbffr