Customer Service Representative
Accenture, Austin, TX, United States
Customer Service New Associate – L13
Location: Austin, TX
Responsibilities
Provide unbiased assistance to Medicaid Providers and/or Clients with questions regarding eligibility, medical claims status, and other program questions.
Assist with problem resolution, as needed.
Respond to phone inquiries in a prompt, courteous and concise manner.
Document all encounters in clear and concise online logs.
Transfer callers to other Call Center units as needed.
Meet individual performance standards.
Perform other duties as may be assigned by management.
Attain and maintain strict required attendance and performance metrics.
Basic Qualifications
Minimum of 6 months of customer service experience
Preferred Qualifications
Six months’ Medicaid experience
Microsoft Office experience
Effective at multi-tasking
Professional Skills
Eagerness to contribute in a team-oriented environment
Ability to work creatively and analytically in a problem-solving environment
Desire to work in an information systems environment
Good communication (written and oral) and interpersonal skills
Compensation & Benefits Hourly Salary Range: $20.58 to $34.38.
Accenture offers a competitive suite of benefits including medical, dental, vision, life, and long-term disability coverage, a 401(k) plan, bonus opportunities, paid holidays, and paid time off.
Equal Employment Opportunity Statement We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status, or any other basis as protected by federal, state, or local law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.
Accenture is an EEO and Affimative Action Employer of Veterans/Individuals with Disabilities. Accenture is committed to providing veteran employment opportunities to our service men and women.
Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States. Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.
The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company’s legal duty to furnish information.
California requires additional notifications for applicants and employees. If you are a California resident, live in or plan to work from Los Angeles County upon being hired for this position, please follow the required notifications.
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Responsibilities
Provide unbiased assistance to Medicaid Providers and/or Clients with questions regarding eligibility, medical claims status, and other program questions.
Assist with problem resolution, as needed.
Respond to phone inquiries in a prompt, courteous and concise manner.
Document all encounters in clear and concise online logs.
Transfer callers to other Call Center units as needed.
Meet individual performance standards.
Perform other duties as may be assigned by management.
Attain and maintain strict required attendance and performance metrics.
Basic Qualifications
Minimum of 6 months of customer service experience
Preferred Qualifications
Six months’ Medicaid experience
Microsoft Office experience
Effective at multi-tasking
Professional Skills
Eagerness to contribute in a team-oriented environment
Ability to work creatively and analytically in a problem-solving environment
Desire to work in an information systems environment
Good communication (written and oral) and interpersonal skills
Compensation & Benefits Hourly Salary Range: $20.58 to $34.38.
Accenture offers a competitive suite of benefits including medical, dental, vision, life, and long-term disability coverage, a 401(k) plan, bonus opportunities, paid holidays, and paid time off.
Equal Employment Opportunity Statement We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status, or any other basis as protected by federal, state, or local law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.
Accenture is an EEO and Affimative Action Employer of Veterans/Individuals with Disabilities. Accenture is committed to providing veteran employment opportunities to our service men and women.
Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States. Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.
The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company’s legal duty to furnish information.
California requires additional notifications for applicants and employees. If you are a California resident, live in or plan to work from Los Angeles County upon being hired for this position, please follow the required notifications.
#J-18808-Ljbffr