Customer Advocate Specialist I - Bilingual (Full-Time) - Customer Advocate Speci
University of Utah Health, Salt Lake City, UT, United States
Overview
University of Utah Health is a patient-focused organization dedicated to enhancing health and well‑being through patient care, research, and education. We seek staff who embody compassion, collaboration, innovation, integrity, and quality. EO/AA.
This is a call center position that services patient scheduling needs, providing excellent customer‑focused service in inbound and outbound telephone calls. The role supports patient scheduling, provider messaging, and general operator functions, ensuring accurate information flow between staff and departments.
Benefits
50% Tuition reduction for eligible employees (University of Utah)
Health, Dental, and Life Insurance coverage
Retirement plan
Paid Time Off
11 Paid Holidays per year
Responsibilities
Provide excellent customer service by resolving concerns and responding to inquiries professionally.
Coordinate services provided to customers according to policies and procedures, offering customer education when needed.
Maintain schedule adherence and productivity standards.
Handle all customer contacts in a timely and efficient manner, including patient scheduling requests, provider messages, inquiries, complaints, and feedback calls.
Perform other administrative or clerical duties and projects as assigned by the manager.
Knowledge / Skills / Abilities
Strong customer service orientation and willingness to meet customer needs.
Excellent verbal and written communication skills.
Ability to handle customer requests for one‑call resolution.
Computer literacy, including Microsoft Office applications.
Typing speed of at least 45 words per minute.
Professional demeanor and high productivity in stressful situations.
Ability to prioritize and multi‑task in a fast‑paced environment.
Understanding of processes and tools for managing customer requests.
Reliability and punctuality with minimal absenteeism.
Qualifications
Required
At least one year of experience in communications, customer service, a related medical field, or the educational equivalency.
Preferred
Experience with Epic and Outlook.
Working Conditions and Physical Demands
Sedentary office position; may exert up to 10 pounds, lift, carry, push, pull or otherwise move objects. Sitting most of the time with no adverse environmental exposure.
Physical Requirements
Color determination, listening, manual dexterity, near vision, non‑indicated, reaching, sitting, speaking.
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University of Utah Health is a patient-focused organization dedicated to enhancing health and well‑being through patient care, research, and education. We seek staff who embody compassion, collaboration, innovation, integrity, and quality. EO/AA.
This is a call center position that services patient scheduling needs, providing excellent customer‑focused service in inbound and outbound telephone calls. The role supports patient scheduling, provider messaging, and general operator functions, ensuring accurate information flow between staff and departments.
Benefits
50% Tuition reduction for eligible employees (University of Utah)
Health, Dental, and Life Insurance coverage
Retirement plan
Paid Time Off
11 Paid Holidays per year
Responsibilities
Provide excellent customer service by resolving concerns and responding to inquiries professionally.
Coordinate services provided to customers according to policies and procedures, offering customer education when needed.
Maintain schedule adherence and productivity standards.
Handle all customer contacts in a timely and efficient manner, including patient scheduling requests, provider messages, inquiries, complaints, and feedback calls.
Perform other administrative or clerical duties and projects as assigned by the manager.
Knowledge / Skills / Abilities
Strong customer service orientation and willingness to meet customer needs.
Excellent verbal and written communication skills.
Ability to handle customer requests for one‑call resolution.
Computer literacy, including Microsoft Office applications.
Typing speed of at least 45 words per minute.
Professional demeanor and high productivity in stressful situations.
Ability to prioritize and multi‑task in a fast‑paced environment.
Understanding of processes and tools for managing customer requests.
Reliability and punctuality with minimal absenteeism.
Qualifications
Required
At least one year of experience in communications, customer service, a related medical field, or the educational equivalency.
Preferred
Experience with Epic and Outlook.
Working Conditions and Physical Demands
Sedentary office position; may exert up to 10 pounds, lift, carry, push, pull or otherwise move objects. Sitting most of the time with no adverse environmental exposure.
Physical Requirements
Color determination, listening, manual dexterity, near vision, non‑indicated, reaching, sitting, speaking.
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