Customer Service Representative
Community Choice Financial Family of Brands, Sikeston, MO, United States
Overview
Sikeston, MO – As a Customer Service Representative (CSR), you’ll help people in your community access the financial solutions they need—right when they need it the most. You’ll play a pivotal role in a high-performance environment by building connections with our diverse customer base and processing transactions (check cashing, money transfers, and customer payments) while providing exceptional in-store experiences.
Your Opportunity
Customer Service Representative, Check Into Cash, Sikeston, MO. You’ll help people in your community access the financial solutions they need—right when they need it the most. You’ll play a pivotal role in our high-performance environment by building connections with our diverse customer base and processing transactions (i.e., check cashing, money transfers, and customer payments) while providing exceptional in-store experiences.
Many of our senior leaders launched their careers in this dynamic entry level position, so you’ll be offered hands-on training, coaching, and development as we invest in your long-term success. If you’re looking for an opportunity to advance at a fast-growing, profitable, impact-driven company, then read on!
Compensation & Benefits
The hourly wage for the position is $18.25 per hour. The hourly rate is just one of many elements that make up our Total Compensation package.
Paid on-the-job training and a comprehensive new hire program.
Access to a learning management system with e-learning modules for professional and personal development.
Cross-brand training enabling opportunities at any of our eleven brands across the country.
Enrollment in a Key Holder Program to establish and enhance leadership potential for promotion.
Performance-based career advancement.
Educational Reimbursement Program.
Medical insurance options with telemedicine and medical spending account options (HSA/FSA).
Traditional 401(k) and Roth 401(k) with company match.
Company-Sponsored Life and AD&D Insurance.
Basic and Enhanced voluntary benefits (dental, vision, disability, life, accident, critical illness, hospital indemnity, ID theft protection, legal services, pet insurance).
Free access to mental health resources and life coaching through our Employee Assistance Program.
Discounts from nationwide and local retailers.
Paid time off starting at 12 days in the first year.
Business casual dress code with jeans and sneakers.
Note: Benefits are based on current offering and subject to change. Details are in the governing plan documents.
What You’ll Do – Essential Duties And Responsibilities
Connect with customers to cultivate lasting relationships that drive repeat business.
Review, validate, and process customer transactions with accuracy.
Maximize customer success by offering personalized financial services that fit their lifestyle.
Enter and maintain customer information with precision and integrity into a Point of Sale (POS) system.
Build new business by completing daily call campaigns.
Assist in customer account management and collections by accepting payments and managing customer appointments.
Perform duties outside of the office where applicable, including on-site vehicle appraisals, store errands, and external marketing. Participate in in-store and community events.
Maintain internal and external store appearance and meet cleanliness standards to enhance customer experience.
Maintain office security protocols and conduct proper opening and closing procedures, including management of vault and cash drawer as needed.
Uphold compliance with company policies and procedures, and all relevant local, state, and federal laws and regulations.
Engage in ongoing training and stay current on product and process changes.
Work efficiently in a dynamic and fast-paced environment and navigate multiple tasks to meet individual and team standards.
Conduct additional tasks as directed by leadership.
Maintain a full-time work schedule with regular in-person attendance, including weekends. A full-time schedule includes at least 40 hours per week.
Store hours and minimum hours may change by brand at the Company’s discretion. Speak with your recruiter for the most up-to-date requirements.
What We’re Looking For – Qualifications And Skills
A high school diploma or equivalent.
Excellent verbal and written communication skills with a professional demeanor.
Meticulous attention to detail and ability to accurately enter data.
Proficiency with phones, POS systems, Microsoft Office, and other computer systems.
Must be at least 18 years of age (19 in Alabama).
Background check required. All background checks are conducted and results considered in accordance with applicable law.
Ability to meet the physical demands of the position (standing up to 90% of the time; moving up to 25 pounds; travel within and outside the store; operating mechanical controls such as a keyboard).
Nice To Haves – Preferred Qualifications
Experience in check cashing, document verification, and/or money order processing.
Prior cash handling and vault management experience.
Bilingual (English/Spanish) is a plus and may be required for certain locations.
Valid driver license, auto insurance, and access to a personal vehicle (mileage reimbursed).
Note:
The Community Choice Financial Family of Brands is committed to an inclusive workplace free of discrimination. Candidates of all backgrounds are encouraged to apply. This description reflects core responsibilities and qualifications; the Company may revise the job description and assign additional duties as needed.
Workplace Awards & Recognition
We are honored to be recognized as a Military Friendly Employer and Military Friendly Spouse Employer for four consecutive years, and designated as a Top Employer for Hispanic and Latinos by HLPA in 2023, 2024, and 2025. We were named one of America’s Greatest Workplace in Financial Services 2025 by Newsweek.
Our Purpose
The Community Choice Financial Family of Brands (CCF or the Company) is one of the largest consumer specialty finance organizations in the U.S. We provide customers, team members, and communities the Power of Choice with over 10 brands in more than 1,500 stores across 24 states and online offerings in 20 states. We are committed to helping people access short-term financial services when they need them.
For more info, visit https://www.ccffamilyofbrands.com/explore-careers
Important: The Community Choice Financial Family of Brands will never ask you for banking or other payment information during the interview or hiring process. Official emails will come from the domains @ccfi.com. In-store positions are in person only. The Company is an equal-opportunity employer and provides an inclusive workplace free of discrimination based on protected characteristics.
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Sikeston, MO – As a Customer Service Representative (CSR), you’ll help people in your community access the financial solutions they need—right when they need it the most. You’ll play a pivotal role in a high-performance environment by building connections with our diverse customer base and processing transactions (check cashing, money transfers, and customer payments) while providing exceptional in-store experiences.
Your Opportunity
Customer Service Representative, Check Into Cash, Sikeston, MO. You’ll help people in your community access the financial solutions they need—right when they need it the most. You’ll play a pivotal role in our high-performance environment by building connections with our diverse customer base and processing transactions (i.e., check cashing, money transfers, and customer payments) while providing exceptional in-store experiences.
Many of our senior leaders launched their careers in this dynamic entry level position, so you’ll be offered hands-on training, coaching, and development as we invest in your long-term success. If you’re looking for an opportunity to advance at a fast-growing, profitable, impact-driven company, then read on!
Compensation & Benefits
The hourly wage for the position is $18.25 per hour. The hourly rate is just one of many elements that make up our Total Compensation package.
Paid on-the-job training and a comprehensive new hire program.
Access to a learning management system with e-learning modules for professional and personal development.
Cross-brand training enabling opportunities at any of our eleven brands across the country.
Enrollment in a Key Holder Program to establish and enhance leadership potential for promotion.
Performance-based career advancement.
Educational Reimbursement Program.
Medical insurance options with telemedicine and medical spending account options (HSA/FSA).
Traditional 401(k) and Roth 401(k) with company match.
Company-Sponsored Life and AD&D Insurance.
Basic and Enhanced voluntary benefits (dental, vision, disability, life, accident, critical illness, hospital indemnity, ID theft protection, legal services, pet insurance).
Free access to mental health resources and life coaching through our Employee Assistance Program.
Discounts from nationwide and local retailers.
Paid time off starting at 12 days in the first year.
Business casual dress code with jeans and sneakers.
Note: Benefits are based on current offering and subject to change. Details are in the governing plan documents.
What You’ll Do – Essential Duties And Responsibilities
Connect with customers to cultivate lasting relationships that drive repeat business.
Review, validate, and process customer transactions with accuracy.
Maximize customer success by offering personalized financial services that fit their lifestyle.
Enter and maintain customer information with precision and integrity into a Point of Sale (POS) system.
Build new business by completing daily call campaigns.
Assist in customer account management and collections by accepting payments and managing customer appointments.
Perform duties outside of the office where applicable, including on-site vehicle appraisals, store errands, and external marketing. Participate in in-store and community events.
Maintain internal and external store appearance and meet cleanliness standards to enhance customer experience.
Maintain office security protocols and conduct proper opening and closing procedures, including management of vault and cash drawer as needed.
Uphold compliance with company policies and procedures, and all relevant local, state, and federal laws and regulations.
Engage in ongoing training and stay current on product and process changes.
Work efficiently in a dynamic and fast-paced environment and navigate multiple tasks to meet individual and team standards.
Conduct additional tasks as directed by leadership.
Maintain a full-time work schedule with regular in-person attendance, including weekends. A full-time schedule includes at least 40 hours per week.
Store hours and minimum hours may change by brand at the Company’s discretion. Speak with your recruiter for the most up-to-date requirements.
What We’re Looking For – Qualifications And Skills
A high school diploma or equivalent.
Excellent verbal and written communication skills with a professional demeanor.
Meticulous attention to detail and ability to accurately enter data.
Proficiency with phones, POS systems, Microsoft Office, and other computer systems.
Must be at least 18 years of age (19 in Alabama).
Background check required. All background checks are conducted and results considered in accordance with applicable law.
Ability to meet the physical demands of the position (standing up to 90% of the time; moving up to 25 pounds; travel within and outside the store; operating mechanical controls such as a keyboard).
Nice To Haves – Preferred Qualifications
Experience in check cashing, document verification, and/or money order processing.
Prior cash handling and vault management experience.
Bilingual (English/Spanish) is a plus and may be required for certain locations.
Valid driver license, auto insurance, and access to a personal vehicle (mileage reimbursed).
Note:
The Community Choice Financial Family of Brands is committed to an inclusive workplace free of discrimination. Candidates of all backgrounds are encouraged to apply. This description reflects core responsibilities and qualifications; the Company may revise the job description and assign additional duties as needed.
Workplace Awards & Recognition
We are honored to be recognized as a Military Friendly Employer and Military Friendly Spouse Employer for four consecutive years, and designated as a Top Employer for Hispanic and Latinos by HLPA in 2023, 2024, and 2025. We were named one of America’s Greatest Workplace in Financial Services 2025 by Newsweek.
Our Purpose
The Community Choice Financial Family of Brands (CCF or the Company) is one of the largest consumer specialty finance organizations in the U.S. We provide customers, team members, and communities the Power of Choice with over 10 brands in more than 1,500 stores across 24 states and online offerings in 20 states. We are committed to helping people access short-term financial services when they need them.
For more info, visit https://www.ccffamilyofbrands.com/explore-careers
Important: The Community Choice Financial Family of Brands will never ask you for banking or other payment information during the interview or hiring process. Official emails will come from the domains @ccfi.com. In-store positions are in person only. The Company is an equal-opportunity employer and provides an inclusive workplace free of discrimination based on protected characteristics.
#J-18808-Ljbffr