Customer Service Representative
R1 RCM, Wellington, KS, United States
R1 RCM is a leader in healthcare revenue cycle management, providing innovative solutions to help healthcare providers achieve exceptional performance through advanced technology and expertise. As the creator of the first Healthcare Revenue Operating System, R1 integrates automation, AI, and human insight to optimize every aspect of the revenue cycle. With over 20 years of experience and partnerships with 1,000 providers, including 95 of the top 100 U.S. health systems, R1 processes more than 270 million payer transactions annually. This extensive reach empowers healthcare organizations to drive sustainable value and enhanced operational efficiency.
Role Description
The role of a Customer Service Representative is part-time and on-site at our Wellington, KS location. Responsibilities include assisting patients with billing inquiries, resolving account issues, and providing exceptional support to enhance the customer experience. The representative will collaborate with various departments to ensure accurate and efficient handling of patient accounts, answer questions about medical billing, and provide resources to support patient needs.
Qualifications
Strong communication and interpersonal skills to effectively assist patients and collaborate with team members.
Problem-solving abilities and attention to detail for resolving account inquiries and ensuring accurate billing.
Basic computer proficiency, data entry accuracy, and familiarity with office software applications.
Background in customer service, administrative support, or related fields is advantageous, especially within healthcare or revenue cycle environments.
Ability to manage multiple tasks in a fast-paced setting and maintain professionalism under pressure.
High school diploma or equivalent required; prior experience in a similar role preferred but not mandatory.
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Role Description
The role of a Customer Service Representative is part-time and on-site at our Wellington, KS location. Responsibilities include assisting patients with billing inquiries, resolving account issues, and providing exceptional support to enhance the customer experience. The representative will collaborate with various departments to ensure accurate and efficient handling of patient accounts, answer questions about medical billing, and provide resources to support patient needs.
Qualifications
Strong communication and interpersonal skills to effectively assist patients and collaborate with team members.
Problem-solving abilities and attention to detail for resolving account inquiries and ensuring accurate billing.
Basic computer proficiency, data entry accuracy, and familiarity with office software applications.
Background in customer service, administrative support, or related fields is advantageous, especially within healthcare or revenue cycle environments.
Ability to manage multiple tasks in a fast-paced setting and maintain professionalism under pressure.
High school diploma or equivalent required; prior experience in a similar role preferred but not mandatory.
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