Alterations Customer Service Representative
David's Bridal, Brookfield, NY, United States
Alterations Customer Service Representative (CSR)
The Alterations CSR is a critical role responsible for providing an A+ customer experience to David’s Bridal customers. They report to the Store Manager and handle tasks such as welcoming and servicing customers, making appointments, answering phones, pressing garments, and ensuring items are ready for pickup.
Essential Job Functions
Welcome all customers with genuine, friendly enthusiasm over the phone, virtual chats and in person, communicate clearly and concisely adapting style to suit customers by problem solving and resolving conflict.
Use all systems to manage customer flow and deliver a five-star customer experience.
Meet all service vows including preparing, welcoming, meeting needs, and being there for all customers; includes operational checklist tasks and meeting both emotional and practical customer needs.
Provide an exceptional service experience to multiple customers at one time and contribute to the store’s Five-Star Customer Service achievement. Proactively address customer concerns with confidence and know when to escalated and partner with leadership.
Communicate how alterations can help perfect the dress for the event in partnership with Alterations.
Promote all alteration services and personalization options.
Maintain store standards (clean, organized, promotional readiness, store recovery) to support a flawless shopping experience.
Maintain high dress code standards as required.
Greet and escort all alteration customers to and from the alterations room for appointments.
Press, steam, and spot clean all merchandise.
Follow quality control guidelines and inspect all altered, steamed and pressed garments to verify pristine condition before final delivery.
Build long‑term relationships to meet and exceed customer satisfaction and loyalty.
Support inventory management by processing special orders, pick‑ups and applying first‑quality standards for all merchandise.
Support all cash wrap behaviors and process transactions accurately.
Seek assistance from the Alterations Manager to address customer issues that cannot be resolved.
Maintain a clean and well‑organized alterations room.
Perform duties and tasks as assigned by store management.
Physical Demands
While performing this role, the employee will stand, walk, sit for extended periods; reach for tools and objects; climb stairs; stoop, kneel, crouch, or crawl; bend, twist and stand; move throughout the store; and talk to and hear customers. Manual dexterity is required for POS terminal use, money handling, steaming garments, accessing computers, initiating calls, sewing and fittings to David’s Bridal standards. Ability to lift or move up to 10 pounds. Visual acuity for close, distance, peripheral vision and depth perception is required to read and use computers and electronic devices for long periods.
Education & Credentials
High school diploma or equivalent.
1–2 years prior retail experience in an apparel or specialty store environment.
Prior sewing experience is helpful.
Prior experience with computerized POS systems.
Benefits
Rewarding environment and competitive pay.
Team bonus.
Dayforce Wallet – get paid early.
Generous team member discount after first pay period.
Vision care.
Supplemental insurance: critical illness, hospital indemnity, accidental injury.
401(k) program.
Identity theft protection discount.
Home and auto insurance discounts.
Mobile discounts.
Legal benefits (MetLife Hyatt Legal Plans).
Pet insurance.
Diversity, Equity & Inclusion
Our mission at David’s Bridal is to embrace the ideas of diversity, equity, and inclusion. We aim to build a workforce that is representative of the customers we serve and create a culture where all forms of diversity are celebrated and seen as valuable.
Disclaimer: The preceding job description has been designed to highlight the general nature and level of work performed by employees within this classification. It is not designed to be interpreted as a comprehensive description of all duties, responsibilities, and qualifications. Actual duties and responsibilities will vary.
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The Alterations CSR is a critical role responsible for providing an A+ customer experience to David’s Bridal customers. They report to the Store Manager and handle tasks such as welcoming and servicing customers, making appointments, answering phones, pressing garments, and ensuring items are ready for pickup.
Essential Job Functions
Welcome all customers with genuine, friendly enthusiasm over the phone, virtual chats and in person, communicate clearly and concisely adapting style to suit customers by problem solving and resolving conflict.
Use all systems to manage customer flow and deliver a five-star customer experience.
Meet all service vows including preparing, welcoming, meeting needs, and being there for all customers; includes operational checklist tasks and meeting both emotional and practical customer needs.
Provide an exceptional service experience to multiple customers at one time and contribute to the store’s Five-Star Customer Service achievement. Proactively address customer concerns with confidence and know when to escalated and partner with leadership.
Communicate how alterations can help perfect the dress for the event in partnership with Alterations.
Promote all alteration services and personalization options.
Maintain store standards (clean, organized, promotional readiness, store recovery) to support a flawless shopping experience.
Maintain high dress code standards as required.
Greet and escort all alteration customers to and from the alterations room for appointments.
Press, steam, and spot clean all merchandise.
Follow quality control guidelines and inspect all altered, steamed and pressed garments to verify pristine condition before final delivery.
Build long‑term relationships to meet and exceed customer satisfaction and loyalty.
Support inventory management by processing special orders, pick‑ups and applying first‑quality standards for all merchandise.
Support all cash wrap behaviors and process transactions accurately.
Seek assistance from the Alterations Manager to address customer issues that cannot be resolved.
Maintain a clean and well‑organized alterations room.
Perform duties and tasks as assigned by store management.
Physical Demands
While performing this role, the employee will stand, walk, sit for extended periods; reach for tools and objects; climb stairs; stoop, kneel, crouch, or crawl; bend, twist and stand; move throughout the store; and talk to and hear customers. Manual dexterity is required for POS terminal use, money handling, steaming garments, accessing computers, initiating calls, sewing and fittings to David’s Bridal standards. Ability to lift or move up to 10 pounds. Visual acuity for close, distance, peripheral vision and depth perception is required to read and use computers and electronic devices for long periods.
Education & Credentials
High school diploma or equivalent.
1–2 years prior retail experience in an apparel or specialty store environment.
Prior sewing experience is helpful.
Prior experience with computerized POS systems.
Benefits
Rewarding environment and competitive pay.
Team bonus.
Dayforce Wallet – get paid early.
Generous team member discount after first pay period.
Vision care.
Supplemental insurance: critical illness, hospital indemnity, accidental injury.
401(k) program.
Identity theft protection discount.
Home and auto insurance discounts.
Mobile discounts.
Legal benefits (MetLife Hyatt Legal Plans).
Pet insurance.
Diversity, Equity & Inclusion
Our mission at David’s Bridal is to embrace the ideas of diversity, equity, and inclusion. We aim to build a workforce that is representative of the customers we serve and create a culture where all forms of diversity are celebrated and seen as valuable.
Disclaimer: The preceding job description has been designed to highlight the general nature and level of work performed by employees within this classification. It is not designed to be interpreted as a comprehensive description of all duties, responsibilities, and qualifications. Actual duties and responsibilities will vary.
#J-18808-Ljbffr