Alterations Customer Service Representative
David's Bridal, Freehold, NJ, United States
The Alterations Customer Service Representative (CSR) is a critical role for the successful operation of the Alterations department and completing tasks that contribute to providing superior customer service. The CSR is responsible for providing an A+ customer experience to David’s Bridal customers and reports to the Store Manager. Responsibilities include welcoming and servicing customers, making appointments, answering phones, pressing garments, and ensuring that items are ready for pickups.
Essential Job Functions
Welcome all customers with genuine, friendly enthusiasm over the phone, virtual chats and in person, communicating clearly and concisely, adapting style to suit customers, problem solving, excellent phone skills and resolving conflict.
Use all systems to manage the customer flow to deliver five-star customer experience.
Meet all service vows including Prepare, Welcome, Meet Needs & Be There for all customers, including all operational checklist tasks and meeting customers emotional and practical needs.
Provide an exceptional service experience to multiple customers at one time and contribute to the store achievement of Five-Star Customer Service. Proactively address customer concerns with confidence and know when to elevate and partner with leadership team.
Effectively communicate how alterations can play an important role in perfecting the dress for an event in partnership with Alterations.
Promote all alterations services and personalization options.
Maintain store-standards (clean, organized, promotional readiness, store recovery) to support a flawless shopping experience.
Maintain high dress code standards as required by the Dress Code policy.
Greet and escort all alterations customers to and from alterations for appointments.
Press, steam, and spot clean all merchandise.
Follow quality control guidelines and inspect all garments altered/steamed/pressed to verify pristine condition before final delivery to customer.
Build long‑term relationships to meet and exceed customer satisfaction and loyalty.
Support inventory management by processing special orders, pick‑ups and first quality standards for all merchandise.
Support all cash wrap behaviors and process transactions with accuracy to make sure every customer feels celebrated.
Seek assistance from the Alterations Manager to address customer issues that the CSR is not able to resolve.
Maintain a clean and well‑organized alterations room.
Perform duties and tasks as assigned by store management.
Physical Demands
The employee is occasionally required to stand, walk, and sit for extended periods of time; reach for tools and objects with hands and arms; climb stairs; stoop, kneel, crouch, or crawl; bend, twist, and stand; move throughout the store; and talk to and hear customers. Manual dexterity is needed to perform non‑selling responsibilities, such as use of POS, counting money, steaming garments, accessing computers, and receiving or initiating phone calls. Manual dexterity is also required to sew and perform fittings to David’s Bridal standards, as needed. Ability to lift or move up to 10 pounds. The employee must be able to see up close and at a distance, as well as use peripheral vision and depth perception, and be able to look at, read, and use a computer, electronic devices, and phones for long periods of time.
Education & Credentials
High school diploma or equivalent degree.
1–2 years prior retail experience in an apparel or specialty store environment.
Prior sewing experience is helpful.
Prior experience with computerized POS (Point of Sale) system.
Benefits (Part Time)
Rewarding Environment and Competitive Pay
Team Bonus
Dayforce Wallet – Get Paid Early!
Referral Incentive Program
Generous Dream Maker Discount after first pay period
Vision Care
Supplemental Insurances – Critical Illness, Hospital Indemnity and Accidental Injury
401K Program
Discount for Identity Theft Protection
Discounts for Home and Auto Insurance
Discounts for Mobile
Legal Benefits (MetLife Hyatt Legal Plans)
Pet Insurance
David’s Bridal encourages applications from all qualified candidates. David’s Bridal has a great record of accommodating persons with disabilities. Contact Human Resources at humanresources@dbi.com or 610.943.5048 if you need accommodation at any stage of the application process or want more information on our accommodation policies.
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Essential Job Functions
Welcome all customers with genuine, friendly enthusiasm over the phone, virtual chats and in person, communicating clearly and concisely, adapting style to suit customers, problem solving, excellent phone skills and resolving conflict.
Use all systems to manage the customer flow to deliver five-star customer experience.
Meet all service vows including Prepare, Welcome, Meet Needs & Be There for all customers, including all operational checklist tasks and meeting customers emotional and practical needs.
Provide an exceptional service experience to multiple customers at one time and contribute to the store achievement of Five-Star Customer Service. Proactively address customer concerns with confidence and know when to elevate and partner with leadership team.
Effectively communicate how alterations can play an important role in perfecting the dress for an event in partnership with Alterations.
Promote all alterations services and personalization options.
Maintain store-standards (clean, organized, promotional readiness, store recovery) to support a flawless shopping experience.
Maintain high dress code standards as required by the Dress Code policy.
Greet and escort all alterations customers to and from alterations for appointments.
Press, steam, and spot clean all merchandise.
Follow quality control guidelines and inspect all garments altered/steamed/pressed to verify pristine condition before final delivery to customer.
Build long‑term relationships to meet and exceed customer satisfaction and loyalty.
Support inventory management by processing special orders, pick‑ups and first quality standards for all merchandise.
Support all cash wrap behaviors and process transactions with accuracy to make sure every customer feels celebrated.
Seek assistance from the Alterations Manager to address customer issues that the CSR is not able to resolve.
Maintain a clean and well‑organized alterations room.
Perform duties and tasks as assigned by store management.
Physical Demands
The employee is occasionally required to stand, walk, and sit for extended periods of time; reach for tools and objects with hands and arms; climb stairs; stoop, kneel, crouch, or crawl; bend, twist, and stand; move throughout the store; and talk to and hear customers. Manual dexterity is needed to perform non‑selling responsibilities, such as use of POS, counting money, steaming garments, accessing computers, and receiving or initiating phone calls. Manual dexterity is also required to sew and perform fittings to David’s Bridal standards, as needed. Ability to lift or move up to 10 pounds. The employee must be able to see up close and at a distance, as well as use peripheral vision and depth perception, and be able to look at, read, and use a computer, electronic devices, and phones for long periods of time.
Education & Credentials
High school diploma or equivalent degree.
1–2 years prior retail experience in an apparel or specialty store environment.
Prior sewing experience is helpful.
Prior experience with computerized POS (Point of Sale) system.
Benefits (Part Time)
Rewarding Environment and Competitive Pay
Team Bonus
Dayforce Wallet – Get Paid Early!
Referral Incentive Program
Generous Dream Maker Discount after first pay period
Vision Care
Supplemental Insurances – Critical Illness, Hospital Indemnity and Accidental Injury
401K Program
Discount for Identity Theft Protection
Discounts for Home and Auto Insurance
Discounts for Mobile
Legal Benefits (MetLife Hyatt Legal Plans)
Pet Insurance
David’s Bridal encourages applications from all qualified candidates. David’s Bridal has a great record of accommodating persons with disabilities. Contact Human Resources at humanresources@dbi.com or 610.943.5048 if you need accommodation at any stage of the application process or want more information on our accommodation policies.
#J-18808-Ljbffr