Technical Service Representative
Fuze HR Solutions, Winston Salem, NC, United States
We are seeking a dynamic, team-oriented
Technical Service Representative
who excels in delivering exceptional technical support and customer service. This direct hire role is responsible for responding to customer and field service inquiries, troubleshooting issues, and supporting warranty and parts processes. The ideal candidate is organized, communicative, and thrives in a collaborative environment.
Key Responsibilities
Respond to technical and parts-related inquiries via phone, email, SMS, and chat
Assist with processing warranty claims, service requests, and parts returns
Identify and report product or parts issues, helping to track trends and improve customer satisfaction
Support the development and maintenance of troubleshooting guides and quality manuals
Stay up to date on company equipment and product lines to provide accurate support
Process parts orders and return authorizations for customers and distributors
Collaborate with internal teams to prioritize and resolve customer needs
Qualifications & Skills
Strong customer service and communication skills (written and verbal)
Proficiency in Microsoft Office and general computer systems (experience with AX is a plus)
Ability to manage multiple priorities and stay highly organized with strong follow-up
Positive attitude with a team‑oriented mindset
Ability to sit for extended periods and handle a high volume of inquiries
Knowledge of
HVAC and/or refrigeration systems
required
What We’re Looking For
A proactive problem‑solver who enjoys helping customers
Someone who can balance technical knowledge with excellent service
A detail‑oriented individual who takes ownership of tasks and follows through
Fuze HR is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic under applicable law.
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Technical Service Representative
who excels in delivering exceptional technical support and customer service. This direct hire role is responsible for responding to customer and field service inquiries, troubleshooting issues, and supporting warranty and parts processes. The ideal candidate is organized, communicative, and thrives in a collaborative environment.
Key Responsibilities
Respond to technical and parts-related inquiries via phone, email, SMS, and chat
Assist with processing warranty claims, service requests, and parts returns
Identify and report product or parts issues, helping to track trends and improve customer satisfaction
Support the development and maintenance of troubleshooting guides and quality manuals
Stay up to date on company equipment and product lines to provide accurate support
Process parts orders and return authorizations for customers and distributors
Collaborate with internal teams to prioritize and resolve customer needs
Qualifications & Skills
Strong customer service and communication skills (written and verbal)
Proficiency in Microsoft Office and general computer systems (experience with AX is a plus)
Ability to manage multiple priorities and stay highly organized with strong follow-up
Positive attitude with a team‑oriented mindset
Ability to sit for extended periods and handle a high volume of inquiries
Knowledge of
HVAC and/or refrigeration systems
required
What We’re Looking For
A proactive problem‑solver who enjoys helping customers
Someone who can balance technical knowledge with excellent service
A detail‑oriented individual who takes ownership of tasks and follows through
Fuze HR is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic under applicable law.
#J-18808-Ljbffr