Helpdesk Specialist
City of Pharr, TX, Pharr, TX, United States
Join the City of Pharr as a Full‑Time Helpdesk Specialist and immerse yourself in a dynamic, customer‑centric environment! This onsite position in Pharr, TX offers a unique opportunity to be at the forefront of technology while providing essential support to our community. With a competitive pay of $27,000.00, you'll solve problems and innovate daily, making a significant impact on our city operations.
You will serve as the first point of contact for end‑users and TEAMPHARR.NET customers in need of technical assistance via phone or email. Your role involves answering support calls and utilizing management tools to resolve issues remotely, ensuring high‑quality customer service at all times. You will troubleshoot a variety of problems by evaluating multiple options, employing checklists and scripts to guide your approach. Additionally, you will perform basic network troubleshooting to maintain connectivity for both computers and printers.
Requirements:
Strong foundation in technical computer, network, or software support, preferably within a Windows‑based environment.
Bilingual proficiency in English and Spanish.
Familiarity with a call center environment and its duties.
Knowledge of computer systems and work order tracking systems.
Ability to excel in a fast‑paced environment.
Background check: Must pass a thorough criminal background check due to the sensitivity of the information handled by this position.
Salary: $27,000 per year
Location: Pharr, TX. This is a full‑time onsite position.
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You will serve as the first point of contact for end‑users and TEAMPHARR.NET customers in need of technical assistance via phone or email. Your role involves answering support calls and utilizing management tools to resolve issues remotely, ensuring high‑quality customer service at all times. You will troubleshoot a variety of problems by evaluating multiple options, employing checklists and scripts to guide your approach. Additionally, you will perform basic network troubleshooting to maintain connectivity for both computers and printers.
Requirements:
Strong foundation in technical computer, network, or software support, preferably within a Windows‑based environment.
Bilingual proficiency in English and Spanish.
Familiarity with a call center environment and its duties.
Knowledge of computer systems and work order tracking systems.
Ability to excel in a fast‑paced environment.
Background check: Must pass a thorough criminal background check due to the sensitivity of the information handled by this position.
Salary: $27,000 per year
Location: Pharr, TX. This is a full‑time onsite position.
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