Customer Service Representative - Norwalk, OH
FNB Lifetime, Norwalk, OH, United States
Essential Job Functions:
The role of the Teller is to be welcoming, build rapport and provide outstanding service to the Bank clients while performing account transactions. Tellers and all Branch team members are always expected to act professionally, conduct business ethically, avoid conflicts of interest and act in the best interests of our clients and FNB.
Job Summary:
Accept and accurately process all financial service transactions
Maintain responsibility for cash drawer and follow proper balancing procedures
Act as a resource to identify and resolve client servicing issues
Build Client Rapport
Provide excellent client service to all FNB clients
Where problem resolution is required, take thorough information from the client and get back to them in a timely manner
Ensure a confident tone that reassures the client we will follow up with resolution
Greet and welcome every client as they enter the branch; acknowledge by name, if known
Assist clients in achieving their financial goals and objectives Quality Conversations referring to Wealth Management and business partners.
Address client issues or concerns; engage branch management when needed to provide full solutions for clients
Help create and establish a business relationship between the Branch manager and the client
Coordinate time between manager, business partners and client for business meetings as necessary
Engage the Branch Manager when faced with complex client account issues
Answer the phone within the Branch professionally, promptly, and pleasantly
Other duties as assigned
Risk Management
Ensure compliance with security and audit procedures
Adhere to all applicable policies and procedures
Additional Responsibilities
Participate in team meetings –daily huddles
Understand goals and objectives for the branch
Review and maintain knowledge of product guides, fees and policies to stay current on FNB offerings
Provide answers and assistance for client questions/concerns, utilizing resources within the branch
Requirements
Have great attention to detail, effective communication, problem solving while giving excellent customer service.
Have 1-2 years financial services experience or related sales or customer service experience
Be available to work 2-3 Saturdays a month
Be able to pass a background check and have a good credit record
Physical Requirements
This position requires a high degree of mobility. Prolonged Standing (5-8 hours per day), frequent use of hands and upper body to manipulate/grasp objects/branch equipment, ability to communicate face to face and on the phone with clients, occasional bending and lifting from floor height (Vault, ATM etc.), frequent forward reach, frequent lifting of 1 – 30 lbs., occasional lifting of up to 50 lbs.
Benefits
First National Bank offers benefits depending on your employment status. Our full‑time employee benefits include: 401k with company match, Medical/Prescription coverage, HSA option, Vision and Dental options, Life insurance options including a company paid life insurance, Short and Long term disability, paid holidays, PTO, tuition reimbursement, and Wellness programs with financial incentives. Some benefits are offered to our part‑time employees.
Wages
Wages start at $15.00 per hour with a $2.00p/h shift premium for Saturdays (depending on experience).
Equal Opportunity Statement
First National Bank is an equal opportunity employer.
#J-18808-Ljbffr
The role of the Teller is to be welcoming, build rapport and provide outstanding service to the Bank clients while performing account transactions. Tellers and all Branch team members are always expected to act professionally, conduct business ethically, avoid conflicts of interest and act in the best interests of our clients and FNB.
Job Summary:
Accept and accurately process all financial service transactions
Maintain responsibility for cash drawer and follow proper balancing procedures
Act as a resource to identify and resolve client servicing issues
Build Client Rapport
Provide excellent client service to all FNB clients
Where problem resolution is required, take thorough information from the client and get back to them in a timely manner
Ensure a confident tone that reassures the client we will follow up with resolution
Greet and welcome every client as they enter the branch; acknowledge by name, if known
Assist clients in achieving their financial goals and objectives Quality Conversations referring to Wealth Management and business partners.
Address client issues or concerns; engage branch management when needed to provide full solutions for clients
Help create and establish a business relationship between the Branch manager and the client
Coordinate time between manager, business partners and client for business meetings as necessary
Engage the Branch Manager when faced with complex client account issues
Answer the phone within the Branch professionally, promptly, and pleasantly
Other duties as assigned
Risk Management
Ensure compliance with security and audit procedures
Adhere to all applicable policies and procedures
Additional Responsibilities
Participate in team meetings –daily huddles
Understand goals and objectives for the branch
Review and maintain knowledge of product guides, fees and policies to stay current on FNB offerings
Provide answers and assistance for client questions/concerns, utilizing resources within the branch
Requirements
Have great attention to detail, effective communication, problem solving while giving excellent customer service.
Have 1-2 years financial services experience or related sales or customer service experience
Be available to work 2-3 Saturdays a month
Be able to pass a background check and have a good credit record
Physical Requirements
This position requires a high degree of mobility. Prolonged Standing (5-8 hours per day), frequent use of hands and upper body to manipulate/grasp objects/branch equipment, ability to communicate face to face and on the phone with clients, occasional bending and lifting from floor height (Vault, ATM etc.), frequent forward reach, frequent lifting of 1 – 30 lbs., occasional lifting of up to 50 lbs.
Benefits
First National Bank offers benefits depending on your employment status. Our full‑time employee benefits include: 401k with company match, Medical/Prescription coverage, HSA option, Vision and Dental options, Life insurance options including a company paid life insurance, Short and Long term disability, paid holidays, PTO, tuition reimbursement, and Wellness programs with financial incentives. Some benefits are offered to our part‑time employees.
Wages
Wages start at $15.00 per hour with a $2.00p/h shift premium for Saturdays (depending on experience).
Equal Opportunity Statement
First National Bank is an equal opportunity employer.
#J-18808-Ljbffr