Seasonal Part Time Customer Service Representative Port Clinton/Catawba
FNB Lifetime, Port Clinton, OH, United States
Job Title
Customer Service Representative I
Essential Job Functions
The role of the Teller is to be welcoming, build rapport and provide outstanding service to the Bank clients while performing account transactions. Tellers and all Branch team members are always expected to act professionally, conduct business ethically avoid conflicts of interest and act in the best interest our clients and FNB.
Job Summary
Process routine customer transactions including deposits, withdrawals, payments, and check cashing
Maintain responsibility for cash drawer and follow proper balancing procedures
Act as a resource to identify and resolve client servicing issues
Build Client Rapport
Provide excellent client service to all FNB clients
Where problem resolution is required, take thorough information from the client and get back to them in a timely manner
Ensure a confident tone that reassures the client we will follow up with resolution
Greet and welcome every client as they enter the branch; acknowledge by name, if known
Assist clients in achieving their financial goals and objectives by having Quality Conversations referring to business partners.
Address client issues or concerns; engage branch management when needed to provide full solutions for clients
Help create and establish a business relationship between the Branch manager and the client
Engage the Branch Manager when faced with complex client account issues
Answer the phone within the Branch professionally, promptly, and pleasantly
Other duties as assigned
Risk Management
Ensure compliance with security and audit procedures
Adhere to all applicable policies and procedures
Additional Responsibilities
Participate in team meetings –daily huddles
Understand goals and objectives for the branch
Review and maintain knowledge of product guides, fees and policies to stay current on FNB offerings
Provide answers and assistance for client questions/concerns, utilizing resources within the branch
Preferred Skills/Traits
Great attention to detail, effective communication, problem solving while giving excellent customer service, High School diploma or equivalent, previous cash handling or customer service experience preferred. Basic math and computer skills. Must be available to work 2-3 Saturdays a month
Compensation
Wages begin at $15.00 p/h depending on experience (Seasonal - typically May through August)
Requirements
Physical Requirements
This position requires a high degree of mobility. Prolonged Standing (5-8 hours per day), frequent use of hands and upper body to manipulate/grasp objects/branch equipment, ability to communicate face to face and on the phone with clients, occasional bending and lifting from floor height (Vault, ATM etc.), frequent forward reach, frequent lifting of 1 – 30 lbs., occasional lifting of up to 50 lbs.
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Customer Service Representative I
Essential Job Functions
The role of the Teller is to be welcoming, build rapport and provide outstanding service to the Bank clients while performing account transactions. Tellers and all Branch team members are always expected to act professionally, conduct business ethically avoid conflicts of interest and act in the best interest our clients and FNB.
Job Summary
Process routine customer transactions including deposits, withdrawals, payments, and check cashing
Maintain responsibility for cash drawer and follow proper balancing procedures
Act as a resource to identify and resolve client servicing issues
Build Client Rapport
Provide excellent client service to all FNB clients
Where problem resolution is required, take thorough information from the client and get back to them in a timely manner
Ensure a confident tone that reassures the client we will follow up with resolution
Greet and welcome every client as they enter the branch; acknowledge by name, if known
Assist clients in achieving their financial goals and objectives by having Quality Conversations referring to business partners.
Address client issues or concerns; engage branch management when needed to provide full solutions for clients
Help create and establish a business relationship between the Branch manager and the client
Engage the Branch Manager when faced with complex client account issues
Answer the phone within the Branch professionally, promptly, and pleasantly
Other duties as assigned
Risk Management
Ensure compliance with security and audit procedures
Adhere to all applicable policies and procedures
Additional Responsibilities
Participate in team meetings –daily huddles
Understand goals and objectives for the branch
Review and maintain knowledge of product guides, fees and policies to stay current on FNB offerings
Provide answers and assistance for client questions/concerns, utilizing resources within the branch
Preferred Skills/Traits
Great attention to detail, effective communication, problem solving while giving excellent customer service, High School diploma or equivalent, previous cash handling or customer service experience preferred. Basic math and computer skills. Must be available to work 2-3 Saturdays a month
Compensation
Wages begin at $15.00 p/h depending on experience (Seasonal - typically May through August)
Requirements
Physical Requirements
This position requires a high degree of mobility. Prolonged Standing (5-8 hours per day), frequent use of hands and upper body to manipulate/grasp objects/branch equipment, ability to communicate face to face and on the phone with clients, occasional bending and lifting from floor height (Vault, ATM etc.), frequent forward reach, frequent lifting of 1 – 30 lbs., occasional lifting of up to 50 lbs.
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