Mortgage Customer Service Representative
TEKsystems, Englewood, CO, United States
About the Role
We're seeking empathetic, customer-focused individuals to join a growing Mortgage Servicing team in Denver. This role supports homeowners by answering inbound calls and assisting with their mortgage accounts. The position focuses on first-call resolution, compassionate service, and helping customers understand their loan details. This team is expanding rapidly due to new business and high call volume during loan onboarding periods. The company is known for its friendly, people‑first culture and for offering long‑term career growth within the mortgage servicing space.
What You'll Do
Answer inbound calls from homeowners regarding their active mortgage.
Assist with payments, account updates, password resets, and general inquiries.
Explain escrow changes, PMI, insurance/tax updates, and payment adjustments.
Provide patient, empathetic support—especially to elderly callers.
Make light outbound courtesy calls during the second half of the month (scripted reminders).
Aim for first-call resolution with no strict call time metrics.
Navigate multiple systems, update account notes, and follow compliance guidelines.
Minimum Requirements
1+ year of contact center or high‑volume customer service experience.
Strong job stability.
Excellent computer navigation skills (dual monitors, toggling programs).
Comfortable discussing payments with customers.
High empathy, patience, and communication skills.
Passion for helping others—not a transactional call environment.
Preferred Qualifications
Bilingual Spanish/English.
Mortgage servicing or banking experience.
Experience supporting elderly customers or complex call types.
Job Type & Location
This is a Contract to Hire position based out of Englewood, CO.
Pay and Benefits
The pay range for this position is $20.00 - $23.00/hr.
Medical, dental & vision.
Critical Illness, Accident, and Hospital.
401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available.
Life Insurance (Voluntary Life & AD&D for the employee and dependents).
Short and long‑term disability.
Health Spending Account (HSA).
Transportation benefits.
Employee Assistance Program.
Time Off/Leave (PTO, Vacation or Sick Leave).
Workplace Type
This is a fully onsite position in Englewood, CO.
Application Deadline
This position is anticipated to close on May 6, 2026.
Equal Opportunity Employer
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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We're seeking empathetic, customer-focused individuals to join a growing Mortgage Servicing team in Denver. This role supports homeowners by answering inbound calls and assisting with their mortgage accounts. The position focuses on first-call resolution, compassionate service, and helping customers understand their loan details. This team is expanding rapidly due to new business and high call volume during loan onboarding periods. The company is known for its friendly, people‑first culture and for offering long‑term career growth within the mortgage servicing space.
What You'll Do
Answer inbound calls from homeowners regarding their active mortgage.
Assist with payments, account updates, password resets, and general inquiries.
Explain escrow changes, PMI, insurance/tax updates, and payment adjustments.
Provide patient, empathetic support—especially to elderly callers.
Make light outbound courtesy calls during the second half of the month (scripted reminders).
Aim for first-call resolution with no strict call time metrics.
Navigate multiple systems, update account notes, and follow compliance guidelines.
Minimum Requirements
1+ year of contact center or high‑volume customer service experience.
Strong job stability.
Excellent computer navigation skills (dual monitors, toggling programs).
Comfortable discussing payments with customers.
High empathy, patience, and communication skills.
Passion for helping others—not a transactional call environment.
Preferred Qualifications
Bilingual Spanish/English.
Mortgage servicing or banking experience.
Experience supporting elderly customers or complex call types.
Job Type & Location
This is a Contract to Hire position based out of Englewood, CO.
Pay and Benefits
The pay range for this position is $20.00 - $23.00/hr.
Medical, dental & vision.
Critical Illness, Accident, and Hospital.
401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available.
Life Insurance (Voluntary Life & AD&D for the employee and dependents).
Short and long‑term disability.
Health Spending Account (HSA).
Transportation benefits.
Employee Assistance Program.
Time Off/Leave (PTO, Vacation or Sick Leave).
Workplace Type
This is a fully onsite position in Englewood, CO.
Application Deadline
This position is anticipated to close on May 6, 2026.
Equal Opportunity Employer
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
#J-18808-Ljbffr