DSHS ESA Public Benefits Specialist 1-3
Washington State Department of Social and Health Services, Bremerton, WA, United States
Overview
DSHS ESA Public Benefits Specialist 1-3
Economic Services Administration (ESA) Community Service Division (CSD) has multiple entry-level Public Benefits Specialist positions, with training provided. This role is based in the statewide contact center located in the Bremerton Community Services office and has the potential to be remote after completing training. This full-time career can be a gateway to public service.
Those hired into the Public Benefits Specialist 1-3 training plan can expect a minimum monthly salary of $4,428 (Range 43, Step G), increasing as progression occurs during training. Projected timelines and ranges are shown below.
Salary progression during training
Public Benefits Specialist 1: $4,428.00 Step G – $5,011.00 Step L (6 months)
Public Benefits Specialist 2: $4,428.00 Step D – $5,398.00 Step L (6 months)
Public Benefits Specialist 3: $4,882.00 Step E – $5,812.00 Step L
We look forward to welcoming dedicated people who meet the minimum requirements and are eager to make a difference.
Responsibilities
Help people applying for public assistance services through interactions and over the phone.
Determine eligibility for all public assistance programs by conducting interviews and obtaining information from individuals and third parties.
Process applications received online and process all case actions using appropriate computer programs.
Using internal software, process applications for initial and ongoing eligibility determinations for Financial, Supplemental Nutrition Assistance Program, and Medicaid programs.
Conduct intensive interviews and independently determine eligibility.
Gather and review data, applications, and verification for each benefit program as it relates to individual circumstances.
Process all applications and case actions in accordance with federal and state requirements based on household income and size.
Explain program requirements, procedures, and verification needs, and answer questions about benefits or services to clients.
Growth and Work Environment
A career in public service can be demanding yet rewarding. Training includes classroom instruction, with ongoing support throughout your progression. The role involves working with diverse customers who speak many languages, and there is a focus on learning and growth.
Qualifications
Four years in a customer service role with public contact or staff support in financial eligibility determination (e.g., examining/processing loan applications, medical insurance or rehabilitation claims, or unemployment claims). College education can substitute year-for-year for experience.
OR one year of equivalent, out-of-state experience conducting financial eligibility determination for public assistance, including financial, medical, and food benefit programs.
We Would Like To Hire Someone Who
Thrives in a non-standard work setting.
Is able to learn and utilize various computer programs.
Can communicate effectively with people in diverse or difficult situations, including calming others and working with individuals with communication challenges.
Can work with complex technical regulations and procedures and analyze complex situations.
Refrains from personal bias when determining eligibility.
Prioritizes and performs multiple tasks with numerous interruptions.
Application Instructions
Please list three professional references’ current contact information on your application.
A concise letter of interest outlining how your experience qualifies you for this position.
A current, chronological resume with dates of employment and former supervisor contact information.
The Department of Social and Health Services’ (DSHS) vision is to help people find human services to shape their own lives. We value fairness, access, and social justice, and support Washingtonians including BIPOC communities, people with disabilities, elders, and LGBTQIA+ individuals. We welcome applicants who can contribute to a diverse workforce.
Contact and Supplemental Information
Questions? Please contact alex.baclaan@dshs.wa.gov or call Talent Acquisition at 360-725-5810 and reference project number 03257.
Supplemental Information: Prior to a new hire, a background check including criminal history will be conducted. This announcement may be used to fill multiple vacancies. Employees driving on state business must have a valid driver’s license and, if using a privately owned vehicle, liability insurance. DSHS is an equal opportunity employer and does not discriminate. For accommodation in the application process, contact the Recruiter at 360-725-5810. Deaf or hard of hearing applicants may use Washington Relay Service at 7-1-1 or 1-800-833-6384. E-Verify® is a registered trademark of the U.S. Department of Homeland Security.
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DSHS ESA Public Benefits Specialist 1-3
Economic Services Administration (ESA) Community Service Division (CSD) has multiple entry-level Public Benefits Specialist positions, with training provided. This role is based in the statewide contact center located in the Bremerton Community Services office and has the potential to be remote after completing training. This full-time career can be a gateway to public service.
Those hired into the Public Benefits Specialist 1-3 training plan can expect a minimum monthly salary of $4,428 (Range 43, Step G), increasing as progression occurs during training. Projected timelines and ranges are shown below.
Salary progression during training
Public Benefits Specialist 1: $4,428.00 Step G – $5,011.00 Step L (6 months)
Public Benefits Specialist 2: $4,428.00 Step D – $5,398.00 Step L (6 months)
Public Benefits Specialist 3: $4,882.00 Step E – $5,812.00 Step L
We look forward to welcoming dedicated people who meet the minimum requirements and are eager to make a difference.
Responsibilities
Help people applying for public assistance services through interactions and over the phone.
Determine eligibility for all public assistance programs by conducting interviews and obtaining information from individuals and third parties.
Process applications received online and process all case actions using appropriate computer programs.
Using internal software, process applications for initial and ongoing eligibility determinations for Financial, Supplemental Nutrition Assistance Program, and Medicaid programs.
Conduct intensive interviews and independently determine eligibility.
Gather and review data, applications, and verification for each benefit program as it relates to individual circumstances.
Process all applications and case actions in accordance with federal and state requirements based on household income and size.
Explain program requirements, procedures, and verification needs, and answer questions about benefits or services to clients.
Growth and Work Environment
A career in public service can be demanding yet rewarding. Training includes classroom instruction, with ongoing support throughout your progression. The role involves working with diverse customers who speak many languages, and there is a focus on learning and growth.
Qualifications
Four years in a customer service role with public contact or staff support in financial eligibility determination (e.g., examining/processing loan applications, medical insurance or rehabilitation claims, or unemployment claims). College education can substitute year-for-year for experience.
OR one year of equivalent, out-of-state experience conducting financial eligibility determination for public assistance, including financial, medical, and food benefit programs.
We Would Like To Hire Someone Who
Thrives in a non-standard work setting.
Is able to learn and utilize various computer programs.
Can communicate effectively with people in diverse or difficult situations, including calming others and working with individuals with communication challenges.
Can work with complex technical regulations and procedures and analyze complex situations.
Refrains from personal bias when determining eligibility.
Prioritizes and performs multiple tasks with numerous interruptions.
Application Instructions
Please list three professional references’ current contact information on your application.
A concise letter of interest outlining how your experience qualifies you for this position.
A current, chronological resume with dates of employment and former supervisor contact information.
The Department of Social and Health Services’ (DSHS) vision is to help people find human services to shape their own lives. We value fairness, access, and social justice, and support Washingtonians including BIPOC communities, people with disabilities, elders, and LGBTQIA+ individuals. We welcome applicants who can contribute to a diverse workforce.
Contact and Supplemental Information
Questions? Please contact alex.baclaan@dshs.wa.gov or call Talent Acquisition at 360-725-5810 and reference project number 03257.
Supplemental Information: Prior to a new hire, a background check including criminal history will be conducted. This announcement may be used to fill multiple vacancies. Employees driving on state business must have a valid driver’s license and, if using a privately owned vehicle, liability insurance. DSHS is an equal opportunity employer and does not discriminate. For accommodation in the application process, contact the Recruiter at 360-725-5810. Deaf or hard of hearing applicants may use Washington Relay Service at 7-1-1 or 1-800-833-6384. E-Verify® is a registered trademark of the U.S. Department of Homeland Security.
#J-18808-Ljbffr