DSHS ESA Public Benefits Specialist 1-3
Washington State Department of Social and Health Services, Vancouver, WA, United States
Overview
Public Benefits Specialist 1-3
Economic Services Administration Community Service Division has an exciting entry-level position with training provided. This role involves working on-site at our Community Services Office located in Vancouver. This full-time career can be a gateway to a rewarding profession in public service.
Description
Public Benefits Specialist 1-3
with ESA CSD; this is an entry-level training position. Those hired into the Public Benefits Specialist 1-3 training plan can expect a minimum monthly salary of $4,428 (Range 43, Step G). Salary progresses as you advance in training, with timelines shown below.
Salary Progression in Training Steps
Public Benefits Specialist 1: $4,428.00 Step G – $5,011.00 Step L (6 months)
Public Benefits Specialist 2: $4,428.00 Step D – $5,398.00 Step L (6 months)
Public Benefits Specialist 3: $4,882.00 Step E – $5,812.00 Step L
Responsibilities
As a Public Benefits Specialist, you will help people applying for public assistance services in a fast-paced Community Services Office. You will determine eligibility for all public assistance programs by conducting interviews, obtaining information from individuals and third parties. You will also process applications received online and process all case actions using the appropriate computer programs.
Using internal software, learn to process applications for initial and ongoing eligibility determinations for Financial, Supplemental Nutrition Assistance Program, and Medicaid programs
Conduct intensive interviews and independently determine eligibility
Gather and review data, applications and verification for each benefit program as it relates to each person’s circumstances
Process all applications and case actions in accordance with federal and state requirements based on household income and size
Explain program requirements, application procedures, and verification needs, and answer questions regarding benefits or available services to clients
Growth and Development
A career in public service can be demanding yet rewarding. Classroom training is a big part of the beginning, and we will support you every step of the way.
Qualifications
Requirements
We welcome dedicated people who meet the minimum requirements and are eager to make a difference.
Four years in a customer service job with public contact or staff support in financial eligibility determination (e.g., examining/processing loan applications, medical insurance or rehabilitation claims, unemployment insurance claims). College education can substitute year-for-year for experience.
OR one year of equivalent, out-of-state experience conducting financial eligibility determination for public assistance (including financial, medical and food benefit programs).
Desired
We would like to hire someone who:
Thrives in a changing work setting
Is able to learn and utilize various computer programs
Can communicate effectively with people in diverse or difficult situations, including calming others, assisting underserved populations, and discussing confidential and unpleasant options in person and over the phone
Can work with complex technical regulations and procedures, and analyze complex situations
Will refrain from personal bias when determining eligibility
Is competent to prioritize and perform multiple tasks in a busy environment with numerous interruptions
Application and Equal Opportunity
Ready to start a rewarding career? Apply today. Please submit a cover letter with your application expressing your interest in the position.
The Department of Social and Health Services’ (DSHS) vision is to shape lives through human services. We strive to support all Washingtonians, including Black, Indigenous, and People of Color, people with disabilities, elders, LGBTQIA+ individuals, immigrants and refugees, and families building financial security. We value fairness, access, and social justice in our work.
Contact and Supplemental Information
Questions? Please contact Alex Baclaan at alex.baclaan@dshs.wa.gov and reference #02720.
Supplemental information: A background check may be conducted before hire. This announcement may be used to fill multiple vacancies. Employees driving on state business must have a valid driver's license and liability insurance if using a privately owned vehicle. DSHS is an equal opportunity employer and does not discriminate in any employment area. For accommodation in the application process, contact the Recruiter at (360) 725-5810. Deaf or hard of hearing applicants may use the Washington Relay Service by dialing 7-1-1 or 1-800-833-6384. E-Verify® is a registered trademark of the U.S. DHS.
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Public Benefits Specialist 1-3
Economic Services Administration Community Service Division has an exciting entry-level position with training provided. This role involves working on-site at our Community Services Office located in Vancouver. This full-time career can be a gateway to a rewarding profession in public service.
Description
Public Benefits Specialist 1-3
with ESA CSD; this is an entry-level training position. Those hired into the Public Benefits Specialist 1-3 training plan can expect a minimum monthly salary of $4,428 (Range 43, Step G). Salary progresses as you advance in training, with timelines shown below.
Salary Progression in Training Steps
Public Benefits Specialist 1: $4,428.00 Step G – $5,011.00 Step L (6 months)
Public Benefits Specialist 2: $4,428.00 Step D – $5,398.00 Step L (6 months)
Public Benefits Specialist 3: $4,882.00 Step E – $5,812.00 Step L
Responsibilities
As a Public Benefits Specialist, you will help people applying for public assistance services in a fast-paced Community Services Office. You will determine eligibility for all public assistance programs by conducting interviews, obtaining information from individuals and third parties. You will also process applications received online and process all case actions using the appropriate computer programs.
Using internal software, learn to process applications for initial and ongoing eligibility determinations for Financial, Supplemental Nutrition Assistance Program, and Medicaid programs
Conduct intensive interviews and independently determine eligibility
Gather and review data, applications and verification for each benefit program as it relates to each person’s circumstances
Process all applications and case actions in accordance with federal and state requirements based on household income and size
Explain program requirements, application procedures, and verification needs, and answer questions regarding benefits or available services to clients
Growth and Development
A career in public service can be demanding yet rewarding. Classroom training is a big part of the beginning, and we will support you every step of the way.
Qualifications
Requirements
We welcome dedicated people who meet the minimum requirements and are eager to make a difference.
Four years in a customer service job with public contact or staff support in financial eligibility determination (e.g., examining/processing loan applications, medical insurance or rehabilitation claims, unemployment insurance claims). College education can substitute year-for-year for experience.
OR one year of equivalent, out-of-state experience conducting financial eligibility determination for public assistance (including financial, medical and food benefit programs).
Desired
We would like to hire someone who:
Thrives in a changing work setting
Is able to learn and utilize various computer programs
Can communicate effectively with people in diverse or difficult situations, including calming others, assisting underserved populations, and discussing confidential and unpleasant options in person and over the phone
Can work with complex technical regulations and procedures, and analyze complex situations
Will refrain from personal bias when determining eligibility
Is competent to prioritize and perform multiple tasks in a busy environment with numerous interruptions
Application and Equal Opportunity
Ready to start a rewarding career? Apply today. Please submit a cover letter with your application expressing your interest in the position.
The Department of Social and Health Services’ (DSHS) vision is to shape lives through human services. We strive to support all Washingtonians, including Black, Indigenous, and People of Color, people with disabilities, elders, LGBTQIA+ individuals, immigrants and refugees, and families building financial security. We value fairness, access, and social justice in our work.
Contact and Supplemental Information
Questions? Please contact Alex Baclaan at alex.baclaan@dshs.wa.gov and reference #02720.
Supplemental information: A background check may be conducted before hire. This announcement may be used to fill multiple vacancies. Employees driving on state business must have a valid driver's license and liability insurance if using a privately owned vehicle. DSHS is an equal opportunity employer and does not discriminate in any employment area. For accommodation in the application process, contact the Recruiter at (360) 725-5810. Deaf or hard of hearing applicants may use the Washington Relay Service by dialing 7-1-1 or 1-800-833-6384. E-Verify® is a registered trademark of the U.S. DHS.
#J-18808-Ljbffr