Customer Service Representative
Matthews Memorialization, Aurora, IN, United States
Position Summary
The Customer Service Representative is the communication link between customer, sales, and production and provides high level, professional customer service by responding to customer inquiries via telephone, email, written communication, or personal contact to provide product and services information and to resolve mostly routine and some non‑routine, more complex problems and requests with accuracy and efficiency.
Job Responsibilities
Provide a high level of customer service via telephone, email, written communication, or personal contact to resolve mostly routine problems and requests.
Identify and assess customers’ service needs and refer to other service or technical departments for follow up or additional information as needed.
Ensure order instructions and information are submitted accurately and per customer specifications.
Maintain current and accurate order entry information in all required software programs.
Build sustainable relationships and trust with customer accounts through open and interactive communication.
Additional duties as assigned.
Qualifications / Requirements
High School Diploma or GED.
Associate Degree or equivalent from a two‑year college or technical school preferred.
3+ years of previous customer service experience preferred; or an equivalent combination of education and experience.
Occasional travel either locally, nationally, and/or internationally may be required.
High degree of proficiency in MS Office Suite, Outlook, and Internet applications.
Strong analytical, prioritizing, interpersonal, problem‑solving, presentation, budgeting, project management (from conception to completion), and planning skills.
Strong verbal and written communication skills (including analysis, interpretation, and reasoning).
Solid understanding and application of mathematical concepts.
Ability to develop and maintain collaborative relationships with peers and colleagues across the organization, as well as internal and external clients.
Ability to work well autonomously and within a team in a fast‑paced and deadline‑oriented environment.
Ability to work with and influence peers and senior management.
Self‑motivated with critical attention to detail, deadlines and reporting.
Ability to work overtime as necessary.
Physical Aspects / Work Environment
Regularly required to stand, walk, sit, talk, hear, and see.
Occasionally lift and/or move up to 10 pounds.
Reasonable accommodations may be made to enable individuals to perform the essential functions.
Matthews International is an Equal Opportunity Employer. All employment decisions are based on qualifications, merit, and business needs. We provide equal employment opportunities to all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, age, disability, or any other status protected by applicable federal, state, or local laws. Minorities, Women, Veterans, and Disabled applicants are encouraged to apply. If you require a reasonable accommodation to complete the application process, please contact our Human Resources team.
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The Customer Service Representative is the communication link between customer, sales, and production and provides high level, professional customer service by responding to customer inquiries via telephone, email, written communication, or personal contact to provide product and services information and to resolve mostly routine and some non‑routine, more complex problems and requests with accuracy and efficiency.
Job Responsibilities
Provide a high level of customer service via telephone, email, written communication, or personal contact to resolve mostly routine problems and requests.
Identify and assess customers’ service needs and refer to other service or technical departments for follow up or additional information as needed.
Ensure order instructions and information are submitted accurately and per customer specifications.
Maintain current and accurate order entry information in all required software programs.
Build sustainable relationships and trust with customer accounts through open and interactive communication.
Additional duties as assigned.
Qualifications / Requirements
High School Diploma or GED.
Associate Degree or equivalent from a two‑year college or technical school preferred.
3+ years of previous customer service experience preferred; or an equivalent combination of education and experience.
Occasional travel either locally, nationally, and/or internationally may be required.
High degree of proficiency in MS Office Suite, Outlook, and Internet applications.
Strong analytical, prioritizing, interpersonal, problem‑solving, presentation, budgeting, project management (from conception to completion), and planning skills.
Strong verbal and written communication skills (including analysis, interpretation, and reasoning).
Solid understanding and application of mathematical concepts.
Ability to develop and maintain collaborative relationships with peers and colleagues across the organization, as well as internal and external clients.
Ability to work well autonomously and within a team in a fast‑paced and deadline‑oriented environment.
Ability to work with and influence peers and senior management.
Self‑motivated with critical attention to detail, deadlines and reporting.
Ability to work overtime as necessary.
Physical Aspects / Work Environment
Regularly required to stand, walk, sit, talk, hear, and see.
Occasionally lift and/or move up to 10 pounds.
Reasonable accommodations may be made to enable individuals to perform the essential functions.
Matthews International is an Equal Opportunity Employer. All employment decisions are based on qualifications, merit, and business needs. We provide equal employment opportunities to all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, age, disability, or any other status protected by applicable federal, state, or local laws. Minorities, Women, Veterans, and Disabled applicants are encouraged to apply. If you require a reasonable accommodation to complete the application process, please contact our Human Resources team.
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