Customer Service Representative

Wesco - 255 Jordan Rd - Responsibilities: Respond to customer inquiries by telephone, e-mail and/or walk-ins to provide inquiry or problem resolution.; Resolve mostly routine and some non-routine, more complex problems and communicates solution or requested information to the customer.; Monitor customer order reports to assist sales team and customers with order status questions.; Process payments for cash account customers.; Research and resolve customer problems, acting as the customer liaison between sales and other departments when necessary.