Customer Service Representative
Prinsco, Inc., Jesup, IA, United States
Customer Service Representative (CSR)
Why This Role Matters
As a Customer Service Representative, you’ll be the connection between our customers, sales team, and operations; making sure every order is handled accurately, efficiently, and with care. If you enjoy problem-solving, building relationships, and being part of a collaborative team, this role offers the opportunity to make a real impact while growing your skills.
This position will report to the Customer Service Supervisor.
What You’ll Be Responsible For
Customer Experience
Deliver friendly, professional, and solutions-oriented service to customers and internal partners.
Serve as a trusted point of contact for customers throughout the order fulfillment process.
Communicate clearly and consistently with customers and sales representatives to ensure expectations are met.
Order Management & Accuracy
Enter, manage, and invoice customer orders daily using Microsoft Dynamics 365 (D365).
Monitor Electronic Data Interchange (EDI) transactions for key customers to ensure timely and accurate processing.
Manage orders ranging from single-item shipments to complex, multi-truck loads—keeping accuracy and on-time delivery top of mind.
Collaboration & Problem Solving
Build strong working relationships with sales representatives to understand customer needs, pricing structures, and order requirements.
Address customer questions or concerns related to orders, deliveries, or accounts, partnering with Accounts Receivable and other teams as needed.
Respond professionally and tactfully to customer credit or approval inquiries.
Product Knowledge & Growth
Develop a strong understanding of Prinsco products and accessories, including customer-specific terminology.
Maintain proficiency in D365, including invoicing, credits, returns, and inventory visibility.
Support Dispatch and other operational teams as needed.
Participate in cross-training, continuous learning, and improvement opportunities.
What We Need
A customer-first mindset with strong communication skills
Attention to detail and comfort managing multiple priorities
Ability to collaborate across teams in a fast-paced environment
Willingness to learn new systems, products, and processes
Why You’ll Love Working Here
Be part of a team that values collaboration, safety, and doing the right thing
Gain exposure to multiple parts of the business and build valuable operational experience
Opportunities for learning, cross-training, and career growth
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Why This Role Matters
As a Customer Service Representative, you’ll be the connection between our customers, sales team, and operations; making sure every order is handled accurately, efficiently, and with care. If you enjoy problem-solving, building relationships, and being part of a collaborative team, this role offers the opportunity to make a real impact while growing your skills.
This position will report to the Customer Service Supervisor.
What You’ll Be Responsible For
Customer Experience
Deliver friendly, professional, and solutions-oriented service to customers and internal partners.
Serve as a trusted point of contact for customers throughout the order fulfillment process.
Communicate clearly and consistently with customers and sales representatives to ensure expectations are met.
Order Management & Accuracy
Enter, manage, and invoice customer orders daily using Microsoft Dynamics 365 (D365).
Monitor Electronic Data Interchange (EDI) transactions for key customers to ensure timely and accurate processing.
Manage orders ranging from single-item shipments to complex, multi-truck loads—keeping accuracy and on-time delivery top of mind.
Collaboration & Problem Solving
Build strong working relationships with sales representatives to understand customer needs, pricing structures, and order requirements.
Address customer questions or concerns related to orders, deliveries, or accounts, partnering with Accounts Receivable and other teams as needed.
Respond professionally and tactfully to customer credit or approval inquiries.
Product Knowledge & Growth
Develop a strong understanding of Prinsco products and accessories, including customer-specific terminology.
Maintain proficiency in D365, including invoicing, credits, returns, and inventory visibility.
Support Dispatch and other operational teams as needed.
Participate in cross-training, continuous learning, and improvement opportunities.
What We Need
A customer-first mindset with strong communication skills
Attention to detail and comfort managing multiple priorities
Ability to collaborate across teams in a fast-paced environment
Willingness to learn new systems, products, and processes
Why You’ll Love Working Here
Be part of a team that values collaboration, safety, and doing the right thing
Gain exposure to multiple parts of the business and build valuable operational experience
Opportunities for learning, cross-training, and career growth
#J-18808-Ljbffr