Customer Service Representative 2 - Columbus, OH
VetJobs, Columbus, OH, United States
Customer Service Representative 2 (CSR 2)
The Customer Service Representative 2 (CSR 2) provides direct support to assigned customers and internal stakeholders, ensuring accurate order management and proactive issue resolution. This role requires advanced product, system, and customer knowledge, with a focus on building strong relationships and driving efficiency. The CSR 2 demonstrates initiative, accountability, and problem-solving ability, representing the Customer Service team as a trusted resource.
Responsibilities:
Manage daily order entry, pricing accuracy, order tracking, and shipment coordination in JDE
Review and resolve EDI and CommerceHub order exceptions; ensure data integrity across systems
Serve as primary contact for assigned accounts; provide order status updates and proactive communication
Lead collaboration with Supply Chain, Operations, and Credit to resolve shipment, invoice, and deduction issues
Process RMAs, credits, and fines; identify recurring issues and recommend solution
Participate in performance board reviews, mentor new CSR 1 team members, and support process improvement projects
The Customer Service Representative 2 (CSR 2) provides direct support to assigned customers and internal stakeholders, ensuring accurate order management and proactive issue resolution. This role requires advanced product, system, and customer knowledge, with a focus on building strong relationships and driving efficiency. The CSR 2 demonstrates initiative, accountability, and problem-solving ability, representing the Customer Service team as a trusted resource.
Responsibilities:
Manage daily order entry, pricing accuracy, order tracking, and shipment coordination in JDE
Review and resolve EDI and CommerceHub order exceptions; ensure data integrity across systems
Serve as primary contact for assigned accounts; provide order status updates and proactive communication
Lead collaboration with Supply Chain, Operations, and Credit to resolve shipment, invoice, and deduction issues
Process RMAs, credits, and fines; identify recurring issues and recommend solution
Participate in performance board reviews, mentor new CSR 1 team members, and support process improvement projects