CSR Allocator
Fairway Staffing Solutions, Fontana, CA, United States
CSR Allocator
The Customer Service Representative (CSR) is responsible for supporting customer accounts while coordinating routing and logistics activities. This role ensures accurate order processing, efficient scheduling, and excellent customer service.
Position Summary:
The Customer Service Representative (CSR) is responsible for supporting customer accounts while coordinating routing and logistics activities. This role ensures accurate order processing, efficient scheduling, and excellent customer service.
Key Responsibilities:
Manage customer inquiries and provide timely support
Coordinate routing and scheduling of deliveries or pickups
Process and track customer orders
Communicate with drivers, warehouse staff, and customers to ensure smooth operations
Resolve issues related to orders, deliveries, and routing
Maintain accurate records and documentation
Support daily logistics and customer service functions
Job Requirements:
Previous customer service experience required
Experience with routing/logistics coordination preferred
Strong communication and problem-solving skills
Ability to multitask in a fast-paced environment
Basic computer skills (ERP or order management systems a plus)
Detail-oriented and organized
The Customer Service Representative (CSR) is responsible for supporting customer accounts while coordinating routing and logistics activities. This role ensures accurate order processing, efficient scheduling, and excellent customer service.
Position Summary:
The Customer Service Representative (CSR) is responsible for supporting customer accounts while coordinating routing and logistics activities. This role ensures accurate order processing, efficient scheduling, and excellent customer service.
Key Responsibilities:
Manage customer inquiries and provide timely support
Coordinate routing and scheduling of deliveries or pickups
Process and track customer orders
Communicate with drivers, warehouse staff, and customers to ensure smooth operations
Resolve issues related to orders, deliveries, and routing
Maintain accurate records and documentation
Support daily logistics and customer service functions
Job Requirements:
Previous customer service experience required
Experience with routing/logistics coordination preferred
Strong communication and problem-solving skills
Ability to multitask in a fast-paced environment
Basic computer skills (ERP or order management systems a plus)
Detail-oriented and organized