Customer Service Representative Full Time
American Leak Detection, Saint Michael, MN, United States
Customer Service Representative
The Customer Service Representative at American Leak Detection of St. Michael, MN is responsible for answering customer questions, preparing work authorizations, scheduling appointments, and dispatching/routing our technicians for daily jobs. The Customer Service Representative (CSR) will help serve our residential, commercial, and municipal customers throughout the Minnesota area.
Customer Service Reps (CSR) Core Responsibilities:
Answering the phones
Explaining our services to potential clients
Manage the customer experience
Scheduling of appointments
Preparing and sending work authorizations
Dispatch, routing, and scheduling of jobs for our technicians
Shift: 8 hour daytime shift, full-time-Summer
Availability: General workday is Monday through Friday, occasional overtime availability
Customer Service Representative (CSR) Qualifications:
Excellent customer service and telephone skills
Excellent written and oral communication skills
Proficiency in Microsoft Office Suite
Experience using Salesforce- a plus but not required
Experience in the plumbing, restoration, or construction industries- a plus but not required
About American Leak Detection: American Leak Detection is the industry leader in accurate, non-destructive hidden water leak detection. Our highly trained technicians locate hidden water, sewer, gas and swimming pool leaks using our advanced technology and experience developed over 50+ years. Our millions of satisfied customers include residential homeowners and commercial businesses as well as industry professionals including plumbers, building contractors, insurance adjusters, apartment managers, restoration specialists, Homeowners Associations, and municipalities.
We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
The Customer Service Representative at American Leak Detection of St. Michael, MN is responsible for answering customer questions, preparing work authorizations, scheduling appointments, and dispatching/routing our technicians for daily jobs. The Customer Service Representative (CSR) will help serve our residential, commercial, and municipal customers throughout the Minnesota area.
Customer Service Reps (CSR) Core Responsibilities:
Answering the phones
Explaining our services to potential clients
Manage the customer experience
Scheduling of appointments
Preparing and sending work authorizations
Dispatch, routing, and scheduling of jobs for our technicians
Shift: 8 hour daytime shift, full-time-Summer
Availability: General workday is Monday through Friday, occasional overtime availability
Customer Service Representative (CSR) Qualifications:
Excellent customer service and telephone skills
Excellent written and oral communication skills
Proficiency in Microsoft Office Suite
Experience using Salesforce- a plus but not required
Experience in the plumbing, restoration, or construction industries- a plus but not required
About American Leak Detection: American Leak Detection is the industry leader in accurate, non-destructive hidden water leak detection. Our highly trained technicians locate hidden water, sewer, gas and swimming pool leaks using our advanced technology and experience developed over 50+ years. Our millions of satisfied customers include residential homeowners and commercial businesses as well as industry professionals including plumbers, building contractors, insurance adjusters, apartment managers, restoration specialists, Homeowners Associations, and municipalities.
We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.