Customer Service Representative
Summit Electric Supply, Irving, TX, United States
Customer Service Representative (CSR)
Reports to:
CSR Supervisor, Operations Manager, or Service Center Manager
Role Summary:
The Customer Service Representative (CSR) primarily assists Summit's customers over the phone, internet, email, or in person and works closely with the Service Center sales staff to ensure a high level of customer service.
Thoroughly understand all product capabilities, features, and benefits as well as Summit’s market conditions, product warranties, and services.
Develop new and existing customer relationships by providing Summit solutions and products to meet the customers’ needs.
Assist customers over the phone or via internet with orders, quotations, and product questions.
Negotiate profitable pricing with both customers and suppliers.
Proactively follow up on customer orders, challenges, and needs.
Resolve customer concerns and issues as efficiently and effectively as possible.
Assist counter and warehouse associates as needed.
Essential Qualifications And Experience
Excellent interpersonal and communication skills, both oral and written.
Time management – ability to organize and manage multiple priorities and meet deadlines.
Flexibility – ability to effectively adapt to change.
High school diploma or GED.
Beneficial Skills And Experience
Ability to perform duties with minimal supervision.
Completion of Bronze, Silver, or Gold of the National Association of Electrical Distributors’ Education Program (EPEC).
3 or more years of counter sales experience or inside sales experience with an electrical distributor or thorough knowledge of electrical tools, supplies, and equipment.
Physical Challenges
Consistent sitting for hours at a time.
Consistent use of keyboard and mouse.
Must be able to lift 5 pounds on a regular and consistent basis.
Ability to climb stairs on occasion.
Majority of job is located inside office during regular office hours.
Direct Reports:
None
FLSA Status:
Non-exempt salaried
What We Offer You
Healthcare plans
Dental & vision coverage
Paid time off
Paid parental leave
401(k) retirement savings with company match
Professional and personal development programs
Opportunity to become a shareholder
Employer-paid short- and long-term disability
Employer-paid life insurance for spouse and dependents
Robust wellness program
Gym reimbursement
Employee Assistance Program (EAP)
Equal Employment Opportunity Statement
Sonepar is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, or any other categories protected by federal, state or local law.
Sonepar and our family of brands are committed to the full inclusion of all qualified individuals. In keeping with our commitment, we will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please call 843-745-2420 or email recruiting@sonepar-us.com.
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Reports to:
CSR Supervisor, Operations Manager, or Service Center Manager
Role Summary:
The Customer Service Representative (CSR) primarily assists Summit's customers over the phone, internet, email, or in person and works closely with the Service Center sales staff to ensure a high level of customer service.
Thoroughly understand all product capabilities, features, and benefits as well as Summit’s market conditions, product warranties, and services.
Develop new and existing customer relationships by providing Summit solutions and products to meet the customers’ needs.
Assist customers over the phone or via internet with orders, quotations, and product questions.
Negotiate profitable pricing with both customers and suppliers.
Proactively follow up on customer orders, challenges, and needs.
Resolve customer concerns and issues as efficiently and effectively as possible.
Assist counter and warehouse associates as needed.
Essential Qualifications And Experience
Excellent interpersonal and communication skills, both oral and written.
Time management – ability to organize and manage multiple priorities and meet deadlines.
Flexibility – ability to effectively adapt to change.
High school diploma or GED.
Beneficial Skills And Experience
Ability to perform duties with minimal supervision.
Completion of Bronze, Silver, or Gold of the National Association of Electrical Distributors’ Education Program (EPEC).
3 or more years of counter sales experience or inside sales experience with an electrical distributor or thorough knowledge of electrical tools, supplies, and equipment.
Physical Challenges
Consistent sitting for hours at a time.
Consistent use of keyboard and mouse.
Must be able to lift 5 pounds on a regular and consistent basis.
Ability to climb stairs on occasion.
Majority of job is located inside office during regular office hours.
Direct Reports:
None
FLSA Status:
Non-exempt salaried
What We Offer You
Healthcare plans
Dental & vision coverage
Paid time off
Paid parental leave
401(k) retirement savings with company match
Professional and personal development programs
Opportunity to become a shareholder
Employer-paid short- and long-term disability
Employer-paid life insurance for spouse and dependents
Robust wellness program
Gym reimbursement
Employee Assistance Program (EAP)
Equal Employment Opportunity Statement
Sonepar is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, or any other categories protected by federal, state or local law.
Sonepar and our family of brands are committed to the full inclusion of all qualified individuals. In keeping with our commitment, we will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please call 843-745-2420 or email recruiting@sonepar-us.com.
#J-18808-Ljbffr