Customs Brokerage Specialist - S3
FedEx Group, New York, NY, United States
Responsibilities
Provide customers with the highest quality service by providing consistent customer service and resolution in order to ensure timely release and/or inbound or outbound movement of freight/cargo
Provide impeccable customer service
Prepare, analyze, and/or submit documentation to the appropriate parties (U.S. Customs, agents, clients) in order to ensure they are in accordance with all applicable laws and regulations relating to customs
Anticipate, identify, and resolve problems which could delay the timely release or movement of freight
Maintain relationships with correspondent brokers, T&B, and other service providers to ensure that agents exceed the customers' service requirements
Resolve banking and letter of credit problems
Advise customers on payment terms
Obtain payment on delinquent accounts and/or complete accounting adjustment forms for review
Resolve billing issues, coordinate post entry activity on customer's behalf
Complete accurate data input or corrections into computer files
Perform route cause analysis as directed by the Account Administrator
Coordinate post-entry activities on the customer’s behalf
Manage the entry verification process
Access clients systems (external systems) as necessary
Correspond with business partners in various mediums to include written, phone or e-mail
Produce operational trend reports
Keep business partners apprised of the exception process
Pre alerts - receive and respond as needed per customer SOP
Maintain general knowledge of FedEx products and services
Interact with customers, internal staff/departments and management of all levels
Support Account Administrators with account management activities (exception logs, special spreadsheets)
Perform entry reconciliation as needed
Develop and maintain a strong relationship with customer’s front-line personnel
Ability to perform the duties and responsibilities of the Administration and Customs Trade process to support a small office structure
Facilitate entry processing, as well as pre arrival and post arrival exception resolution. Performs other duties as assigned
Qualifications
HS Diploma or GED required
12 months of brokerage or transportation experience and/or customer service experience required
MS Office, Outlook, Office equipment (phone, fax, photocopier, printer, scanner) required
Excellent communication skills, verbal and written
Organizational Skills
Inter-personal skills
Problem solving Skills
Handle high volume of work
Handle time sensitive work
Ability to work independently with minimum supervision
Detail oriented
Knowledge in HTS classification & familiar with the harmonized tariff system
Knowledge of U.S. Customs regulations & other federal regulations and requirements with respect to specific area of expertise
Paid Training Provided
Preferred Qualifications
Shift: Sunday-Thursday 10:00pm-7:00am
Location: 2820 B.St.N.W. Ste 101 Auburn, WA 98001
Pay Transparency
This compensation range is provided as a reasonable estimate of the current starting salary range for this role across all potential locations. If this opportunity includes multiple job levels, the range is a reasonable estimate of the current starting salary for the lowest level to the current starting salary of the highest level. Actual starting pay would be determined by experience relative to the job, market level, pay at the location for this job and other job-related factors permitted by law. An employee may be eligible for additional pay, premiums, or bonus potential. The Company offers eligible employees health, vision and dental insurance, retirement, and tuition reimbursement.
Pay
$18.17-$28.78
Legal & EEO
FedEx Logistics is an Equal Opportunity Employer including, Vets/Disability
FedEx Logistics will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the FAIR Chance Initiative for Hiring Ordinance for the City of Los Angeles
FedEx Logistics will not rely on the wage history of a prospective employee from any current or former employer when determining the wages for such individual at any stage in the employment process, including in the negotiation or drafting of any employment contract in accordance with Philadelphia Ordinance No. 160840.
Additional Resources
Know Your Rights
Pay Transparency
#J-18808-Ljbffr
Provide customers with the highest quality service by providing consistent customer service and resolution in order to ensure timely release and/or inbound or outbound movement of freight/cargo
Provide impeccable customer service
Prepare, analyze, and/or submit documentation to the appropriate parties (U.S. Customs, agents, clients) in order to ensure they are in accordance with all applicable laws and regulations relating to customs
Anticipate, identify, and resolve problems which could delay the timely release or movement of freight
Maintain relationships with correspondent brokers, T&B, and other service providers to ensure that agents exceed the customers' service requirements
Resolve banking and letter of credit problems
Advise customers on payment terms
Obtain payment on delinquent accounts and/or complete accounting adjustment forms for review
Resolve billing issues, coordinate post entry activity on customer's behalf
Complete accurate data input or corrections into computer files
Perform route cause analysis as directed by the Account Administrator
Coordinate post-entry activities on the customer’s behalf
Manage the entry verification process
Access clients systems (external systems) as necessary
Correspond with business partners in various mediums to include written, phone or e-mail
Produce operational trend reports
Keep business partners apprised of the exception process
Pre alerts - receive and respond as needed per customer SOP
Maintain general knowledge of FedEx products and services
Interact with customers, internal staff/departments and management of all levels
Support Account Administrators with account management activities (exception logs, special spreadsheets)
Perform entry reconciliation as needed
Develop and maintain a strong relationship with customer’s front-line personnel
Ability to perform the duties and responsibilities of the Administration and Customs Trade process to support a small office structure
Facilitate entry processing, as well as pre arrival and post arrival exception resolution. Performs other duties as assigned
Qualifications
HS Diploma or GED required
12 months of brokerage or transportation experience and/or customer service experience required
MS Office, Outlook, Office equipment (phone, fax, photocopier, printer, scanner) required
Excellent communication skills, verbal and written
Organizational Skills
Inter-personal skills
Problem solving Skills
Handle high volume of work
Handle time sensitive work
Ability to work independently with minimum supervision
Detail oriented
Knowledge in HTS classification & familiar with the harmonized tariff system
Knowledge of U.S. Customs regulations & other federal regulations and requirements with respect to specific area of expertise
Paid Training Provided
Preferred Qualifications
Shift: Sunday-Thursday 10:00pm-7:00am
Location: 2820 B.St.N.W. Ste 101 Auburn, WA 98001
Pay Transparency
This compensation range is provided as a reasonable estimate of the current starting salary range for this role across all potential locations. If this opportunity includes multiple job levels, the range is a reasonable estimate of the current starting salary for the lowest level to the current starting salary of the highest level. Actual starting pay would be determined by experience relative to the job, market level, pay at the location for this job and other job-related factors permitted by law. An employee may be eligible for additional pay, premiums, or bonus potential. The Company offers eligible employees health, vision and dental insurance, retirement, and tuition reimbursement.
Pay
$18.17-$28.78
Legal & EEO
FedEx Logistics is an Equal Opportunity Employer including, Vets/Disability
FedEx Logistics will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the FAIR Chance Initiative for Hiring Ordinance for the City of Los Angeles
FedEx Logistics will not rely on the wage history of a prospective employee from any current or former employer when determining the wages for such individual at any stage in the employment process, including in the negotiation or drafting of any employment contract in accordance with Philadelphia Ordinance No. 160840.
Additional Resources
Know Your Rights
Pay Transparency
#J-18808-Ljbffr