Personal Banker
PNC, Arnold, MO, United States
Position Overview
At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We’re united in delivering the best experience for our customers and fostering an inclusive workplace culture where all employees feel respected, valued, and empowered to contribute to the company’s success. As a Personal Banker within PNC's retail organization, you will be based in Arnold, MO.
Job ID: R220325
Job Description
Acquires and deepens the branch customer base through proactive sales and service activities, manages the customer experience by identifying opportunities to improve financial wellbeing, collaborates with ecosystem partners to grow the customer’s share of wallet, and positions PNC solutions to drive new revenue and loyalty.
Drives proactive sales conversations via internal and outbound interactions, including calling, service‑to‑sales, teller interactions, appointment setting, and lobby engagement, delivering a full PNC conversation with every client to identify appropriate solutions and leveraging ecosystem partnerships.
Creates customer loyalty and grows share of wallet through a differentiated experience, performs lobby engagement activities to connect with customers, and educates them on options for managing transactions using technology, tools, and resources.
Applies product and procedural knowledge to identify, mitigate, and solve customer problems effectively, driving loyalty.
Manages risk by adhering to all policies and procedures, demonstrating sound judgment within limits, conducting heightened scrutiny to avoid loss, and participating in branch daily operations to ensure efficiency and accuracy.
Employee Attributes
Customer Focused – knowledgeable of values and practices that prioritize customer needs and satisfaction in all business decisions and capable of creating customized solutions.
Managing Risk – assesses and effectively manages risks associated with business objectives and activities to ensure alignment with PNC’s Enterprise Risk Management Framework.
Preferred Skills
Accountability
Banking
Client Loyalty
Customer Experience (CX)
Customer Service
Identifying Opportunities
Leveraging Technology
Proactive Sales
Competencies
Banking Products
Digital Awareness
Effective Communications
Managing Multiple Priorities
Matrix Management
Problem Solving
Prospecting
Retail Lending
Selling
Understanding Customer Needs
Work Experience Roles at this level typically require an Associate’s or equivalent degree and related experience or product knowledge to perform primary duties. A minimum of 3 years’ experience is normally expected. In lieu of a degree, a comparable combination of education, job‑specific certification(s), and experience (including military service) may be considered.
Education No Degree
Certifications No Required Certifications
Licenses Candidates considered for this position will be subject to additional background checks as required by Consumer Financial Protection Bureau regulations.
Benefits PNC offers a comprehensive range of benefits to help meet your needs now and in the future. For full‑time employees, options include medical, prescription drug coverage with a Health Savings Account feature, dental and vision options, employee and spouse/child life insurance, short and long‑term disability protection, 401(k) with PNC match, pension and stock‑purchase plans, dependent‑care reimbursement, backup child/elder care, adoption, surrogacy, and doula reimbursement, educational assistance for selected fully paid programs, and a robust wellness program with financial incentives.
Paid time off includes maternity/parental leave, up to 11 paid holidays per year, 9 occasional absence days per year (unless required by law), 15‑25 vacation days per year depending on career level, and additional days based on years of service.
Disability Accommodations If an accommodation is required for the application process, please contact us via email at AccommodationRequest@pnc.com. Include “accommodation request” in the subject line and your name, the job ID, and your preferred contact method in the email body. Non‑accommodation emails will not be responded to. Applicants may also call 877‑968‑7762 and say “Workday” for assistance. All information will be kept confidential and used only to provide necessary accommodations. PNC fosters an inclusive and accessible workplace and will provide reasonable accommodations to qualified individuals with a disability who need them to perform essential job functions.
Equal Employment Opportunity (EEO) PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.
This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal histories.
California Residents Refer to the California Consumer Privacy Act Privacy Notice to understand how PNC may use or disclose your personal information during hiring practices.
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Job ID: R220325
Job Description
Acquires and deepens the branch customer base through proactive sales and service activities, manages the customer experience by identifying opportunities to improve financial wellbeing, collaborates with ecosystem partners to grow the customer’s share of wallet, and positions PNC solutions to drive new revenue and loyalty.
Drives proactive sales conversations via internal and outbound interactions, including calling, service‑to‑sales, teller interactions, appointment setting, and lobby engagement, delivering a full PNC conversation with every client to identify appropriate solutions and leveraging ecosystem partnerships.
Creates customer loyalty and grows share of wallet through a differentiated experience, performs lobby engagement activities to connect with customers, and educates them on options for managing transactions using technology, tools, and resources.
Applies product and procedural knowledge to identify, mitigate, and solve customer problems effectively, driving loyalty.
Manages risk by adhering to all policies and procedures, demonstrating sound judgment within limits, conducting heightened scrutiny to avoid loss, and participating in branch daily operations to ensure efficiency and accuracy.
Employee Attributes
Customer Focused – knowledgeable of values and practices that prioritize customer needs and satisfaction in all business decisions and capable of creating customized solutions.
Managing Risk – assesses and effectively manages risks associated with business objectives and activities to ensure alignment with PNC’s Enterprise Risk Management Framework.
Preferred Skills
Accountability
Banking
Client Loyalty
Customer Experience (CX)
Customer Service
Identifying Opportunities
Leveraging Technology
Proactive Sales
Competencies
Banking Products
Digital Awareness
Effective Communications
Managing Multiple Priorities
Matrix Management
Problem Solving
Prospecting
Retail Lending
Selling
Understanding Customer Needs
Work Experience Roles at this level typically require an Associate’s or equivalent degree and related experience or product knowledge to perform primary duties. A minimum of 3 years’ experience is normally expected. In lieu of a degree, a comparable combination of education, job‑specific certification(s), and experience (including military service) may be considered.
Education No Degree
Certifications No Required Certifications
Licenses Candidates considered for this position will be subject to additional background checks as required by Consumer Financial Protection Bureau regulations.
Benefits PNC offers a comprehensive range of benefits to help meet your needs now and in the future. For full‑time employees, options include medical, prescription drug coverage with a Health Savings Account feature, dental and vision options, employee and spouse/child life insurance, short and long‑term disability protection, 401(k) with PNC match, pension and stock‑purchase plans, dependent‑care reimbursement, backup child/elder care, adoption, surrogacy, and doula reimbursement, educational assistance for selected fully paid programs, and a robust wellness program with financial incentives.
Paid time off includes maternity/parental leave, up to 11 paid holidays per year, 9 occasional absence days per year (unless required by law), 15‑25 vacation days per year depending on career level, and additional days based on years of service.
Disability Accommodations If an accommodation is required for the application process, please contact us via email at AccommodationRequest@pnc.com. Include “accommodation request” in the subject line and your name, the job ID, and your preferred contact method in the email body. Non‑accommodation emails will not be responded to. Applicants may also call 877‑968‑7762 and say “Workday” for assistance. All information will be kept confidential and used only to provide necessary accommodations. PNC fosters an inclusive and accessible workplace and will provide reasonable accommodations to qualified individuals with a disability who need them to perform essential job functions.
Equal Employment Opportunity (EEO) PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.
This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal histories.
California Residents Refer to the California Consumer Privacy Act Privacy Notice to understand how PNC may use or disclose your personal information during hiring practices.
#J-18808-Ljbffr