Call Center Representative
Randstad USA, Somerville, MA, United States
Patient Services Specialist – Partners HealthCare System, Inc.
Make a Real Impact as a Patient Services Specialist! Are you passionate about helping others and skilled with technology? Partners HealthCare System, Inc. is looking for a dedicated Patient Services Specialist to join our IS Support Services team. In this highly visible, front‑line role, you will ensure patients and their authorized family members have a positive, seamless experience using our online tools.
Responsibilities
Act as the first point of contact for patient inquiries regarding enrollment, logins, product features, and technical problems.
Provide professional and efficient support through telephone, email, and instant messaging.
Answer calls and process user‑generated self‑service tickets using ITIL best practices.
Maintain strict patient confidentiality at all times by observing HIPAA guidelines.
Collaborate with coworkers to resolve issues that impact hospital operations and participate in service desk improvement projects.
Contribute to a positive experience for patients and families through professional, efficient, and effective telephone and online interactions.
Respects patient confidentiality at all times, observing HIPAA guidelines.
Answers and records calls using ITIL best practices.
Resolves issues utilizing available resources and documentation.
Utilizes various communication methods including telephone, email, and instant messaging.
Prioritizes work based upon guidance provided by Patient Gateway Supervisor.
Escalates issues that cannot be resolved in a timely manner.
Qualifications
High school diploma.
Experience with computers, web browsers, and the Internet.
Excellent customer service, interpersonal, and analytical problem‑solving skills and a high degree of patience.
The ability to multitask, prioritize, and adapt flexibly in day‑to‑day activities.
Knowledge of desktop hardware, operating systems, browsers, and mobile devices such as smartphones and tablets.
Prior healthcare experience or previous experience in a phone‑based customer/patient services role is strongly preferred.
One year of experience; entry‑level.
Work Environment
This is an office‑based position. You will sit at a desk on a computer answering phone calls and documenting for an 8‑hour shift, with a 30‑minute unpaid lunch break.
Compensation
Salary: $19.00 – $19.50 per hour. Shift: First. Work hours: 8 AM – 5 PM.
Benefits
Benefits include medical, prescription drug, dental, vision, AD&D, life insurance, short‑term disability, and a 401(k) plan (subject to eligibility).
Equal Opportunity Employer
Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
Legal Notice
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
#J-18808-Ljbffr
Make a Real Impact as a Patient Services Specialist! Are you passionate about helping others and skilled with technology? Partners HealthCare System, Inc. is looking for a dedicated Patient Services Specialist to join our IS Support Services team. In this highly visible, front‑line role, you will ensure patients and their authorized family members have a positive, seamless experience using our online tools.
Responsibilities
Act as the first point of contact for patient inquiries regarding enrollment, logins, product features, and technical problems.
Provide professional and efficient support through telephone, email, and instant messaging.
Answer calls and process user‑generated self‑service tickets using ITIL best practices.
Maintain strict patient confidentiality at all times by observing HIPAA guidelines.
Collaborate with coworkers to resolve issues that impact hospital operations and participate in service desk improvement projects.
Contribute to a positive experience for patients and families through professional, efficient, and effective telephone and online interactions.
Respects patient confidentiality at all times, observing HIPAA guidelines.
Answers and records calls using ITIL best practices.
Resolves issues utilizing available resources and documentation.
Utilizes various communication methods including telephone, email, and instant messaging.
Prioritizes work based upon guidance provided by Patient Gateway Supervisor.
Escalates issues that cannot be resolved in a timely manner.
Qualifications
High school diploma.
Experience with computers, web browsers, and the Internet.
Excellent customer service, interpersonal, and analytical problem‑solving skills and a high degree of patience.
The ability to multitask, prioritize, and adapt flexibly in day‑to‑day activities.
Knowledge of desktop hardware, operating systems, browsers, and mobile devices such as smartphones and tablets.
Prior healthcare experience or previous experience in a phone‑based customer/patient services role is strongly preferred.
One year of experience; entry‑level.
Work Environment
This is an office‑based position. You will sit at a desk on a computer answering phone calls and documenting for an 8‑hour shift, with a 30‑minute unpaid lunch break.
Compensation
Salary: $19.00 – $19.50 per hour. Shift: First. Work hours: 8 AM – 5 PM.
Benefits
Benefits include medical, prescription drug, dental, vision, AD&D, life insurance, short‑term disability, and a 401(k) plan (subject to eligibility).
Equal Opportunity Employer
Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
Legal Notice
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
#J-18808-Ljbffr