Personal Banker
PNC, Rolling Hills, KY, United States
Position Overview
Job ID: R220293
As a Personal Banker within PNC's Retail Branch organization, you will be based in Rolling Hills, KY at the Rolling Hills Branch. Your role involves acquiring and deepening the branch customer base through proactive sales and service activities, managing the customer experience, collaborating with ecosystem partners, positioning PNC solutions to drive new revenue and customer loyalty, and ensuring accurate and efficient branch operations.
PNC is an in‑office company that fosters a collaborative and supportive culture. This position does not sponsor immigration visas.
Job Description
Acquire and deepen the branch customer base through proactive sales and service activities, manage the customer experience by identifying opportunities to improve the customer's financial wellbeing, and collaborate with ecosystem partners to grow customers' share of wallet.
Drive proactive sales conversations through outbound calling, service‑to‑sales interactions, teller engagements, appointment setting, and effective lobby engagement, ensuring each client interaction identifies appropriate PNC solutions.
Create customer loyalty and grow customer share of wallet by providing differentiated customer experiences, performing lobby engagement, and educating customers on financial options using technology and resources.
Apply product and procedural knowledge to identify, mitigate, and solve customer problems, driving customer loyalty.
Manage risk through adherence to policies and procedures, exercising sound judgment within established limits, and demonstrating heightened scrutiny to identify and avoid loss.
Participate in branch daily operations, ensuring they are completed efficiently and accurately.
Employee Expectations
Customer‑focused, knowledgeable of values and practices that align customer needs and satisfaction as primary considerations in all business decisions.
Managing risk, assessing and effectively managing all risks associated with business objectives and activities to support PNC's Enterprise Risk Management Framework.
Qualifications Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a personal banker role.
Preferred Skills
Accountability
Banking
Client Loyalty
Customer Experience (CX)
Customer Service
Identifying Opportunities
Leveraging Technology
Proactive Sales
Competencies
Banking Products
Digital Awareness
Effective Communications
Managing Multiple Priorities
Matrix Management
Problem Solving
Prospecting
Retail Lending
Selling
Understanding Customer Needs
Work Experience Typical roles at this level require an associate degree or equivalent, with related experience or product knowledge. Generally, 3+ years’ experience is required. In lieu of a degree, a comparable combination of education, job‑specific certification, and experience (including military service) may be considered.
Education No degree required.
Certifications No required certifications.
Licenses Candidates will be subject to background checks as required by Consumer Financial Protection Bureau regulations.
Benefits PNC offers a comprehensive range of benefits including medical, prescription drug coverage with a Health Savings Account, dental and vision options, life insurance, short‑term and long‑term disability protection, 401(k) with PNC match, pension and stock purchase plans, dependent care reimbursement, adoption, surrogacy, and doula reimbursement, educational assistance, and a robust wellness program with financial incentives.
Paid time off includes maternity and/or parental leave; up to 11 paid holidays, 9 occasional absence days, and 15‑25 vacation days per year based on career level and years of service.
Disability Accommodations Statement Applicants who need accommodations to participate in the application process should contact AccommodationRequest@pnc.com and include the job ID in the subject line. Contact 877‑968‑7762 and say “Workday” for assistance. All information is confidential.
Equal Employment Opportunity (EEO) PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, and other law‑protected categories.
This position complies with Section 19 of the Federal Deposit Insurance Act and, for registered roles, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or FINRA regulations that prohibit hiring individuals with certain criminal histories.
California Residents Refer to the California Consumer Privacy Act Privacy Notice for details on how PNC may use or disclose personal information in hiring practices.
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As a Personal Banker within PNC's Retail Branch organization, you will be based in Rolling Hills, KY at the Rolling Hills Branch. Your role involves acquiring and deepening the branch customer base through proactive sales and service activities, managing the customer experience, collaborating with ecosystem partners, positioning PNC solutions to drive new revenue and customer loyalty, and ensuring accurate and efficient branch operations.
PNC is an in‑office company that fosters a collaborative and supportive culture. This position does not sponsor immigration visas.
Job Description
Acquire and deepen the branch customer base through proactive sales and service activities, manage the customer experience by identifying opportunities to improve the customer's financial wellbeing, and collaborate with ecosystem partners to grow customers' share of wallet.
Drive proactive sales conversations through outbound calling, service‑to‑sales interactions, teller engagements, appointment setting, and effective lobby engagement, ensuring each client interaction identifies appropriate PNC solutions.
Create customer loyalty and grow customer share of wallet by providing differentiated customer experiences, performing lobby engagement, and educating customers on financial options using technology and resources.
Apply product and procedural knowledge to identify, mitigate, and solve customer problems, driving customer loyalty.
Manage risk through adherence to policies and procedures, exercising sound judgment within established limits, and demonstrating heightened scrutiny to identify and avoid loss.
Participate in branch daily operations, ensuring they are completed efficiently and accurately.
Employee Expectations
Customer‑focused, knowledgeable of values and practices that align customer needs and satisfaction as primary considerations in all business decisions.
Managing risk, assessing and effectively managing all risks associated with business objectives and activities to support PNC's Enterprise Risk Management Framework.
Qualifications Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a personal banker role.
Preferred Skills
Accountability
Banking
Client Loyalty
Customer Experience (CX)
Customer Service
Identifying Opportunities
Leveraging Technology
Proactive Sales
Competencies
Banking Products
Digital Awareness
Effective Communications
Managing Multiple Priorities
Matrix Management
Problem Solving
Prospecting
Retail Lending
Selling
Understanding Customer Needs
Work Experience Typical roles at this level require an associate degree or equivalent, with related experience or product knowledge. Generally, 3+ years’ experience is required. In lieu of a degree, a comparable combination of education, job‑specific certification, and experience (including military service) may be considered.
Education No degree required.
Certifications No required certifications.
Licenses Candidates will be subject to background checks as required by Consumer Financial Protection Bureau regulations.
Benefits PNC offers a comprehensive range of benefits including medical, prescription drug coverage with a Health Savings Account, dental and vision options, life insurance, short‑term and long‑term disability protection, 401(k) with PNC match, pension and stock purchase plans, dependent care reimbursement, adoption, surrogacy, and doula reimbursement, educational assistance, and a robust wellness program with financial incentives.
Paid time off includes maternity and/or parental leave; up to 11 paid holidays, 9 occasional absence days, and 15‑25 vacation days per year based on career level and years of service.
Disability Accommodations Statement Applicants who need accommodations to participate in the application process should contact AccommodationRequest@pnc.com and include the job ID in the subject line. Contact 877‑968‑7762 and say “Workday” for assistance. All information is confidential.
Equal Employment Opportunity (EEO) PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, and other law‑protected categories.
This position complies with Section 19 of the Federal Deposit Insurance Act and, for registered roles, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or FINRA regulations that prohibit hiring individuals with certain criminal histories.
California Residents Refer to the California Consumer Privacy Act Privacy Notice for details on how PNC may use or disclose personal information in hiring practices.
#J-18808-Ljbffr