Credit and Collection Representative
Moyer & Son Inc, Souderton, PA, United States
Job Description
Job Description
Job Title:
Credit & Collection Representative
Department:
Home Services
Reports To:
Accounting Manager
Summary:
The Credit and Collections Representative is responsible for managing a portfolio of accounts receivable, ensuring timely customer payments, and minimizing financial loss for the organization. This role requires a balance of assertive negotiation and exceptional customer service to resolve delinquent accounts while maintaining positive client relationships.
Key Responsibilities
Portfolio Management: Monitor aging reports to identify overdue balances and delinquent accounts.
Customer Outreach: Initiate outbound calls and emails to customers regarding past-due invoices to secure payment commitments.
Negotiation & Problem Solving: Negotiate repayment plans or settlements for customers experiencing financial hardship, following company policy and legal guidelines.
Dispute Resolution: Investigate and resolve billing discrepancies or customer disputes by collaborating with sales and billing departments.
Record Keeping: Meticulously document all customer interactions, payment arrangements, and collection attempts in the CRM or ERP system (e.g., SAP, Oracle, Salesforce).
Skip Tracing: Use various databases and tools (e.g., credit bureaus, internet searches) to locate customers who have changed contact information.
Account Escalation: Recommend high-risk accounts for credit holds, legal action, or third-party collection agencies when internal efforts are exhausted.
Reporting: Prepare and present weekly or monthly reports on collection progress, aging status, and bad debt risks to management.
Product or technical knowledge
Ability to learn computer functions
Interpersonal skills
Detail oriented and organized
Strong verbal and written communication skills with the ability to handle difficult conversations professionally
Proven ability to persuade and negotiate effectively to resolve outstanding debts
Professional and friendly
Education and Experience
High School diploma or GED required; Associate or Bachelor's degree in Finance, Accounting, or Business preferred
1-3 years experience in collections, accounts receivable, or a high-volume call center environment
A minimum of one year customer service experience ****
Skilled in Microsoft Excel, Word and experience with account/ERP software
Knowledge of the Fair Debt Collection Practices Act (FDCPA) and other relevant state/federal regulations
Professional certification from the National Associate of Credit Management (NACM) or ACA International
Language Skills
Communication skills.
Must have the ability to read and write the English language
Bilingual skills (e.g. Spanish/English) preferred
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Long periods of focusing on computer screens
Keyboarding
Work Environment
**** The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Indoors
Climate controlled. Heated and Air Conditioned
Noise level
Mostly dust/dirt free
Non-smoking
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Job Description
Job Title:
Credit & Collection Representative
Department:
Home Services
Reports To:
Accounting Manager
Summary:
The Credit and Collections Representative is responsible for managing a portfolio of accounts receivable, ensuring timely customer payments, and minimizing financial loss for the organization. This role requires a balance of assertive negotiation and exceptional customer service to resolve delinquent accounts while maintaining positive client relationships.
Key Responsibilities
Portfolio Management: Monitor aging reports to identify overdue balances and delinquent accounts.
Customer Outreach: Initiate outbound calls and emails to customers regarding past-due invoices to secure payment commitments.
Negotiation & Problem Solving: Negotiate repayment plans or settlements for customers experiencing financial hardship, following company policy and legal guidelines.
Dispute Resolution: Investigate and resolve billing discrepancies or customer disputes by collaborating with sales and billing departments.
Record Keeping: Meticulously document all customer interactions, payment arrangements, and collection attempts in the CRM or ERP system (e.g., SAP, Oracle, Salesforce).
Skip Tracing: Use various databases and tools (e.g., credit bureaus, internet searches) to locate customers who have changed contact information.
Account Escalation: Recommend high-risk accounts for credit holds, legal action, or third-party collection agencies when internal efforts are exhausted.
Reporting: Prepare and present weekly or monthly reports on collection progress, aging status, and bad debt risks to management.
Product or technical knowledge
Ability to learn computer functions
Interpersonal skills
Detail oriented and organized
Strong verbal and written communication skills with the ability to handle difficult conversations professionally
Proven ability to persuade and negotiate effectively to resolve outstanding debts
Professional and friendly
Education and Experience
High School diploma or GED required; Associate or Bachelor's degree in Finance, Accounting, or Business preferred
1-3 years experience in collections, accounts receivable, or a high-volume call center environment
A minimum of one year customer service experience ****
Skilled in Microsoft Excel, Word and experience with account/ERP software
Knowledge of the Fair Debt Collection Practices Act (FDCPA) and other relevant state/federal regulations
Professional certification from the National Associate of Credit Management (NACM) or ACA International
Language Skills
Communication skills.
Must have the ability to read and write the English language
Bilingual skills (e.g. Spanish/English) preferred
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Long periods of focusing on computer screens
Keyboarding
Work Environment
**** The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Indoors
Climate controlled. Heated and Air Conditioned
Noise level
Mostly dust/dirt free
Non-smoking
#J-18808-Ljbffr