Customer Service Representative
Mountaineer Employment Solutions, Charleston, WV, United States
THIS IS NOT A REMOTE POSITION
The Customer Service Sales Representative is responsible for creating exceptional customer experiences by effectively solving problems and turning challenges into positive interactions. This role blends customer service and sales, ensuring every engagement—whether with new or existing customers is professional, supportive, and focused on meeting customer needs. Representatives will promote products, resolve concerns, and guide customers through service options with clarity and care.
Essential Functions
Duties include but are not limited to:
Promoting, selling, and/or saving products and services
Delivering excellent customer experiences via phone
Negotiating and completing save/service order requests
Working with customers patiently, tactfully, and efficiently
Accurately informing customers of fees, adjustments, and account details
Providing tailored product and service options
Applying active listening skills in every interaction
Following tactical call flows to optimize customer satisfaction
Key Competencies
Customer Focus
Understands internal and external customer expectations; prioritizes customer satisfaction; responds constructively to feedback and concerns.
Adaptability
Thrives amid rapid change and ambiguity; works effectively under pressure and supports continuous improvement efforts.
Communication
Maintains strong two-way communication; clearly conveys messages verbally and in writing to customers, team members, and other stakeholders.
Ethics / Integrity
Demonstrates principled behavior, follows through on commitments, and builds trust through consistent, ethical decision-making.
Initiative
Identifies opportunities for improvement, innovation, and business growth; takes proactive steps to achieve positive outcomes.
Shaping & Driving Strategy
Aligns daily actions with broader business goals; translates strategy into effective, results-oriented behaviors.
Sound Judgment & Decision-Making
Evaluates complex issues, considers all critical information, and makes timely, well-reasoned decisions.
Team Player
Supports team success by collaborating effectively and contributing to shared goals across the organization.
Minimum Requirements
Outstanding customer service skills
Strong communication, interpersonal, analytical, and problem‑solving abilities
Basic math skills, accurate data entry, and confidence in sales interactions
Understanding of peripherals and moderate‑to‑advanced hardware/software troubleshooting
Ability to multitask in a fast-paced environment
Preferred Qualifications
Previous customer service experience in a high‑volume environment
2+ years of call center experience or equivalent
High school diploma or equivalent
18 years of age or older
Equal Employment Opportunity
Mountaineer Employment Solutions is an equal opportunity employer. We do not discriminate based on race, religion, color, sex, gender identity, sexual orientation, age, non‑disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law. Employment with Mountaineer Employment Solutions is decided based on qualifications, merit, and business need.
#J-18808-Ljbffr
The Customer Service Sales Representative is responsible for creating exceptional customer experiences by effectively solving problems and turning challenges into positive interactions. This role blends customer service and sales, ensuring every engagement—whether with new or existing customers is professional, supportive, and focused on meeting customer needs. Representatives will promote products, resolve concerns, and guide customers through service options with clarity and care.
Essential Functions
Duties include but are not limited to:
Promoting, selling, and/or saving products and services
Delivering excellent customer experiences via phone
Negotiating and completing save/service order requests
Working with customers patiently, tactfully, and efficiently
Accurately informing customers of fees, adjustments, and account details
Providing tailored product and service options
Applying active listening skills in every interaction
Following tactical call flows to optimize customer satisfaction
Key Competencies
Customer Focus
Understands internal and external customer expectations; prioritizes customer satisfaction; responds constructively to feedback and concerns.
Adaptability
Thrives amid rapid change and ambiguity; works effectively under pressure and supports continuous improvement efforts.
Communication
Maintains strong two-way communication; clearly conveys messages verbally and in writing to customers, team members, and other stakeholders.
Ethics / Integrity
Demonstrates principled behavior, follows through on commitments, and builds trust through consistent, ethical decision-making.
Initiative
Identifies opportunities for improvement, innovation, and business growth; takes proactive steps to achieve positive outcomes.
Shaping & Driving Strategy
Aligns daily actions with broader business goals; translates strategy into effective, results-oriented behaviors.
Sound Judgment & Decision-Making
Evaluates complex issues, considers all critical information, and makes timely, well-reasoned decisions.
Team Player
Supports team success by collaborating effectively and contributing to shared goals across the organization.
Minimum Requirements
Outstanding customer service skills
Strong communication, interpersonal, analytical, and problem‑solving abilities
Basic math skills, accurate data entry, and confidence in sales interactions
Understanding of peripherals and moderate‑to‑advanced hardware/software troubleshooting
Ability to multitask in a fast-paced environment
Preferred Qualifications
Previous customer service experience in a high‑volume environment
2+ years of call center experience or equivalent
High school diploma or equivalent
18 years of age or older
Equal Employment Opportunity
Mountaineer Employment Solutions is an equal opportunity employer. We do not discriminate based on race, religion, color, sex, gender identity, sexual orientation, age, non‑disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law. Employment with Mountaineer Employment Solutions is decided based on qualifications, merit, and business need.
#J-18808-Ljbffr