Member Experience Representative
Alabama Credit Union, Loxley, AL, United States
Description
At Alabama Credit Union, our employees feel good about their careers. We create an environment rich in learning and advancement opportunities, community support activities, and chances to provide input on company initiatives. This position exists to serve our members at the Loxley Branch in Loxley, Alabama. This is a frontline position. A Member Experience Representative engages members by onboarding them with Alabama Credit Union by opening new accounts and providing a relationship‑building experience; assist members with loan request along with assisting them with their financial transactions, involving giving and receiving cash and other negotiable instruments while providing opportunities for members to utilize additional products and services offered by Alabama Credit Union. In return, those who hold this role get to work at one of the best places in the world.
If you cannot talk to strangers about Alabama Credit Union products or services that they might utilize, if you can't work in a fast‑paced environment with multiple priorities, or if you don't do well with “attention to detail” jobs, this may not be the job for you. However, if you want the opportunity to provide great service and hone your salesmanship and thrive on helping people in your workplace and community, it may be the perfect opportunity to feel good about your career!
Responsibilities
Open accounts and help members with basic financial transactions such as conducting deposits and withdrawals, posting credit card payments and balance transfers, receiving debit card and check orders, etc. accurately and efficiently.
Provide information about products and services to members in order to serve their financial needs.
Engage members by building relationships and providing a relationship‑building experience.
Assist members with loan requests and financial transactions, including cash handling and dealing with negotiable instruments.
Minimum Qualifications
A high school diploma or equivalent.
Customer service skills.
Cash handling experience.
Good computer skills, including the ability to use Microsoft Office products and web‑based applications.
The ability to follow lengthy procedures for account opening.
The ability to describe and sell products and services to members.
The ability to change focus efficiently in a fast‑paced environment.
A desire to help others in your community.
Preferred Qualifications
One to three years of similar or related experience.
Spanish bilingual is a plus.
Interpersonal Skills Work involves much personal contact with others inside and/or outside the organization for the purpose of first‑level conflict resolution, building relationships, and soliciting cooperation. Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication.
Physical Requirements During the course of a normal workday, incumbents will sit, stand, walk, see, hear, reach, use gross and fine motor coordination for activities such as using standard office machines, using paper (to include counting cash, sorting and filling paper items, scanning, etc.), and occasionally lift and carry incidental items such as supplies.
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If you cannot talk to strangers about Alabama Credit Union products or services that they might utilize, if you can't work in a fast‑paced environment with multiple priorities, or if you don't do well with “attention to detail” jobs, this may not be the job for you. However, if you want the opportunity to provide great service and hone your salesmanship and thrive on helping people in your workplace and community, it may be the perfect opportunity to feel good about your career!
Responsibilities
Open accounts and help members with basic financial transactions such as conducting deposits and withdrawals, posting credit card payments and balance transfers, receiving debit card and check orders, etc. accurately and efficiently.
Provide information about products and services to members in order to serve their financial needs.
Engage members by building relationships and providing a relationship‑building experience.
Assist members with loan requests and financial transactions, including cash handling and dealing with negotiable instruments.
Minimum Qualifications
A high school diploma or equivalent.
Customer service skills.
Cash handling experience.
Good computer skills, including the ability to use Microsoft Office products and web‑based applications.
The ability to follow lengthy procedures for account opening.
The ability to describe and sell products and services to members.
The ability to change focus efficiently in a fast‑paced environment.
A desire to help others in your community.
Preferred Qualifications
One to three years of similar or related experience.
Spanish bilingual is a plus.
Interpersonal Skills Work involves much personal contact with others inside and/or outside the organization for the purpose of first‑level conflict resolution, building relationships, and soliciting cooperation. Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication.
Physical Requirements During the course of a normal workday, incumbents will sit, stand, walk, see, hear, reach, use gross and fine motor coordination for activities such as using standard office machines, using paper (to include counting cash, sorting and filling paper items, scanning, etc.), and occasionally lift and carry incidental items such as supplies.
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