Customer Service Representative
Optimum Energy Group, Orem, UT, United States
Customer Service Representative
Position Overview
Optimum Energy Group is seeking a motivated and customer-focused Customer Service Representative (CSR) to join our team in Orem, Utah. This role is responsible for delivering exceptional support to customers by addressing inquiries, resolving issues, and ensuring a positive experience with our energy solutions and services.
Key Responsibilities
Respond promptly to customer inquiries via phone, email, and chat
Provide accurate information about products, services, billing, and account details
Resolve customer concerns efficiently while maintaining a professional and empathetic tone
Process orders, service requests, and account updates
Document customer interactions in CRM systems
Collaborate with internal teams to escalate and resolve complex issues
Follow up with customers to ensure satisfaction and issue resolution
Maintain up-to-date knowledge of company offerings and policies
Qualifications
High school diploma or equivalent (Associate's or Bachelor's degree preferred)
1–3 years of customer service experience (energy or utilities industry a plus)
Strong communication and interpersonal skills
Problem-solving mindset with attention to detail
Ability to multitask and manage time effectively in a fast-paced environment
Proficiency with Microsoft Office and CRM software
Preferred Skills
Experience in call center or customer support environment
Familiarity with energy services or sustainability solutions
Bilingual skills (Spanish preferred but not required)
Compensation & Benefits
Competitive hourly wage or salary (based on experience)
Health, dental, and vision insurance
Paid time off and holidays
Opportunities for career growth and advancement
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Position Overview
Optimum Energy Group is seeking a motivated and customer-focused Customer Service Representative (CSR) to join our team in Orem, Utah. This role is responsible for delivering exceptional support to customers by addressing inquiries, resolving issues, and ensuring a positive experience with our energy solutions and services.
Key Responsibilities
Respond promptly to customer inquiries via phone, email, and chat
Provide accurate information about products, services, billing, and account details
Resolve customer concerns efficiently while maintaining a professional and empathetic tone
Process orders, service requests, and account updates
Document customer interactions in CRM systems
Collaborate with internal teams to escalate and resolve complex issues
Follow up with customers to ensure satisfaction and issue resolution
Maintain up-to-date knowledge of company offerings and policies
Qualifications
High school diploma or equivalent (Associate's or Bachelor's degree preferred)
1–3 years of customer service experience (energy or utilities industry a plus)
Strong communication and interpersonal skills
Problem-solving mindset with attention to detail
Ability to multitask and manage time effectively in a fast-paced environment
Proficiency with Microsoft Office and CRM software
Preferred Skills
Experience in call center or customer support environment
Familiarity with energy services or sustainability solutions
Bilingual skills (Spanish preferred but not required)
Compensation & Benefits
Competitive hourly wage or salary (based on experience)
Health, dental, and vision insurance
Paid time off and holidays
Opportunities for career growth and advancement
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